It has been a struggle for me as to what to write. We were horifically disappointed with the resort but to some degree the management worked with us.
Upon arriving we noticed that the "superior" room was nothing like the pictures, the entire room was dated with cracked tiles, poorly maintained wooden fittings and no hot water. The bathroom had dirty floor prints and so we complained and as a result were upgraded to an executive room. At first entrance, this was bigger, more plush and so we accepted. we had just gotten back from 6 days in the Mara and our judgement was poor. With the management having left us, we noticed several issues. BOTH toilet seats were broken with hap hazard attempts to repair them, the carpets were not hoovered, and one of the pillows had a stain on it. this was their idea of one of their most exclusive rooms. but we looked past this and tried to have a shower. There was no hot water here either. as i stood there naked waiting for the hot water to appear, my wife managed to switch off the light in the bathroom, at which point i realised i was standing at a window which was visible from the adjacent property, and also the guard literally outside our window. I did my best to shower with lukewarm water and went and ensured that we were infact visible whilst showering....... we were. at this point i requested the operations manager again. Their response "you may leave if you want". "You can check out at your will." "The hotel was built in 1974".