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"A subpar stay. Definitely not up to global four seasons standards. Having stayed at numerous four seasons hotels all over the world, this is more like two or maybe three seasons at a maximum. A few things that led to this rating. 1) the room phone didn't work. I had to follow up multiple times over two days to have this fixed which led to multiple physical trips to reception to request anything I needed. 2) the pool didn't have changing rooms. Go and change in the toilet cubicle I was told. 3) On departure I was not helped with my luggage and had to load it in the car. This was watched by at least 5 hotel staff standing around aimlessly, none if which offered to help. Again, the hotel was fine and had all the amenities - just not nearly up to the four seasons or any five star standard I have come to expect and am paying for. I will be staying at the royal Mansoor next time."