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Reviews of Holiday Inn Express and Suites Turlock, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Turlock, an IHG Hotel
3001 Hotel Drive, Turlock, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 285 out of 597 reviews" "
Rating 8 - Good. 181 out of 597 reviews" "
Rating 6 - Okay. 62 out of 597 reviews" "
Rating 4 - Poor. 38 out of 597 reviews" "
Rating 2 - Terrible. 31 out of 597 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Management on 23 May 2024
Thank you for your 5/5 review, we appreciate your business.

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and courteous. Smiles everywhere.
Stayed 1 night in May 2024
Response from Management on 22 May 2024
Thank you for your 5/5 review, it brings us a smile! We appreciate your business and look forward to your next stay!

2/10 Terrible

Celina

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
They were renovating anc lied about having a hot tub to use when it was out of service!
Stayed 2 nights in May 2024
Response from Management on 9 May 2024
Thank you for your feedback, we are sending out maintenance team to further look into this matter. We hope you will give us another chance in the future, thank you for choosing us for your stay needs.

4/10 Poor

Michelle

Business traveller
Liked: Cleanliness
I was shocked to find out the hotel is right next to a railroad. I asked for a quiet room away from the ice machine and elevator, but ended up facing the train tracks instead. I spent the whole night listening to trains blaring their horns! Even after switching rooms the next day, I could still hear them. If you're noise-sensitive, you might want to steer clear of this place!
Stayed 2 nights in May 2024
Response from Management on 8 May 2024
Thank you for your feedback, we are sorry for the inconvenience of the train during your stay. We hope you will give us another shot in the future to make this right and please feel free to ask the front desk for ear plugs that may assist with the noise levels. We will notate on your profile a preference away from the train side. Thank you, until next time.

10/10 Excellent

Alyssa H

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay very clean rooms
Stayed 1 night in May 2024
Response from Management on 6 May 2024
Thank you for your 5/5 review, we appreciate your business and look forward to your future stays.

4/10 Poor

Victoria

Travelled with partner
Disliked: Staff & service, property conditions & facilities
It was under construction. Our room was new , but no working phone, window covered with plastic. Had to go to the desk for the tv remote, only the first floor had an ice machine. Forget napping either day.. construction was loud. They should have offered a discount on the $179 per day fee i was charged
Stayed 2 nights in Apr 2024
Response from Management on 1 May 2024
We are sorry we did not meet your stay expectations and hope we can better serve you in the near future. Please feel free to reach out to us should you have any suggestions on how we can better serve you in the future.

10/10 Excellent

Edward, Fresno

Stayed 1 night in Jan 2024
Response from Management on 16 May 2024
Thank you for your 5/5 review, we appreciate your business.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A new facility, very clean and well managed.
Stayed 2 nights in Apr 2024
Response from Management on 17 Apr 2024
Greetings, Thank you for your 5/5 review, we appreciate your business and are looking forward to having you back again soon.

10/10 Excellent

wei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 8 Apr 2024
Thank you for your 5/5 review, looking forward to having you back!

10/10 Excellent

Rosana

Stayed 2 nights in Dec 2023
Response from Management on 18 Mar 2024
Thank you for your 5/5 review, we appreciate you choosing us for your stay needs and look forward to seeing you again in the near future.

10/10 Excellent

MICHEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Mar 2024
Response from Management on 4 Mar 2024
Thank you Michel for leaving us a 5 out of 5 review, here at the Turlock Holiday Inn Express, we really appreciate your business and look forward to your next stay with us. Safe Travels!-Management

8/10 Good

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location
Stayed 3 nights in Jan 2024
Response from Management on 30 Jan 2024
Thank you for your 4/5 review, we appreciate you choosing us for your travel needs.

4/10 Poor

NATALIE

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Noisy cars in burn out till like 10 11 o’clock at night and the staff to not do anything they wouldn’t even call the police
Stayed 2 nights in Jan 2024
Response from Management on 29 Jan 2024
We are sorry we didn't meet your expectations and hope we can make this right for you in the near future.

10/10 Excellent

Barbra, Visalia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
Thank you for your 5/5 rating, we appreciate you staying with us!

10/10 Excellent

LUCY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
Thank you for your 5/5 rating, we appreciate you staying with us!

8/10 Good

Mark

Stayed 1 night in Dec 2023
Response from Management on 29 Jan 2024
Thank you for your 4/5 rating, we appreciate you staying with us!

10/10 Excellent

Gary

Stayed 5 nights in Dec 2023
Response from Management on 29 Jan 2024
Thank you for your 5/5 rating, we appreciate you staying with us!

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 29 Jan 2024
Thank you for your 10/10 rating, we appreciate you staying with us!

10/10 Excellent

Eric, Denair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 29 Jan 2024
Thank you for your 5/5 rating, we appreciate you staying with us!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 29 Jan 2024
Thank you for your 5/5 rating, we appreciate you staying with us!

2/10 Terrible

Nicole

Stayed 1 night in Nov 2023
Response from Management on 29 Jan 2024
We are sorry we didn't meet your stay needs and hope you give us another chance in the near future.

8/10 Good

Emily

Stayed 3 nights in Nov 2023
Response from Management on 29 Jan 2024
Thank you for your 4/5 rating, we appreciate you staying with us!

10/10 Excellent

Jiangtao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 6 Nov 2023
Thank you for your positive feedback. -Management

10/10 Excellent

Silas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 1 Nov 2023
Thank you for your 5/5 rating, we highly appreciate it.Best Regards, Marissa GonzalesGeneral Manager

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Management on 4 Dec 2023
Thank you for your feedback, we appreciate your business!

6/10 Okay

Vasumitha

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was spacious, breakfast decent. The pullout sofa bed was uncomfortable as per my son but the worst issue was the room faced a railway junction and every 1-2 hr a train passes blaring the horn throught the night.The room only had single paned windows. So between the pullout bed and the noise from the train my son barely slept and he had an important test the next day that is the reason we stayed in the hotel, thankfully he did fine.
Response from Delaney D. on 24 Oct 2023
Dear Vasumitha,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TURLOCK-HWY 99.I would like to start by apologizing to you for the inconveniences you faced during your stay. I understand how frustrating it may be to hear the train pass every couple hours. I wanted to apologize for not meeting our guest standards with the pull-out bed. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 1 night in Oct 2023
Response from Delaney D. on 16 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Dave

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Delaney D. on 16 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Gina

Stayed 3 nights in Oct 2023
Response from Delaney D. on 16 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Olga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean safe for woman traveling alone and all the staff was helpful and friendly. Thank you!!
Stayed 1 night in Oct 2023
Response from GM on 1 Nov 2023
Greetings,Thank you for your wonderful feedback, we hope to see you again in the near future. Thank you for choosing us when traveling through Turlock. Best Regards,Marissa Gonzales General Manager

4/10 Poor

HARJEET

Travelled with group
Stayed 1 night in Sep 2023
Response from Delaney D. Front Office Manager on 3 Oct 2023
Dear Harjeet,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TURLOCK-HWY 99.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

8/10 Good

Jennifer, South San Francisco

Stayed 1 night in Sep 2023
Response from Delaney D. on 16 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Couldn't sleep ypu could hear all night the footsteps and cracking when walking from up stairs.
Stayed 1 night in Sep 2023
Response from Delaney D. Front Office Manager on 19 Sept 2023
Dear Yvonne Villa,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TURLOCK-HWY 99.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,Delaney Dunn Front Office Manager

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very clean, updated, great amenities. Bed and pillows very comfortable. Good breakfast options. Staff very nice and courteous. Good location.
Stayed 1 night in Sep 2023
Response from Delaney D. Front Office Manager on 19 Sept 2023
Dear Lisa,Thank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Delaney D. Front Office Manager on 19 Sept 2023
Dear Michelle,Thank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Delaney D. Front Office Manager on 19 Sept 2023
Dear Carla,Thank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comforting experience!
Stayed 1 night in Sep 2023
Response from Delaney D. Front Office Manager on 19 Sept 2023
Dear JamesThank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Joshua

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff! Made us feel welcome.
Stayed 1 night in Sep 2023
Response from Delaney D. Front Office Manager on 19 Sept 2023
Dear JoshuaThank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Delaney D. Front Office Manager on 6 Sept 2023
Hello,Thank you for telling us about your most recent stay here at the Holiday Inn Express & Suites. We strive to make each stay better than the last, and were happy you enjoyed. We cant wait to see you again!

10/10 Excellent

Dagmara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2023

10/10 Excellent

Hao

Stayed 1 night in Aug 2023
Response from GM on 6 Nov 2023
Thank you for your positive feedback. -Management

2/10 Terrible

Audrey

Stayed 1 night in Aug 2023
Response from GM on 6 Nov 2023
We apologize we did not meet your expectations, we will use this as a training opportunity in hopes to see you again when traveling through.

6/10 Okay

Greg, Crowley Lake

Travelled with family
Liked: Staff & service
Front desk staff were very nice and helpful. A/C was quiet and worked great. Place was pretty quiet overall. Housekeeping was terrible. Our room didn't start off with enough towels. Only had 2 coffee pods. Had to go get them from front desk. After the first night, housekeeping came in and only emptied the garbage cans. Beds were not touched, shower was not cleaned. No coffee pods were left and again not enough towels. Dirty coffee cups from the day before were not even taken off the counter and thrown away. Didn't even remove used dirty towels from the floor. No vacuuming. Hallways could use vacuuming too. I don't know what they train the staff to do, but apparently it's just to say they got the room done in 2 minutes.
Stayed 2 nights in Jul 2023

2/10 Terrible

Cecilia

Business traveller
Disliked: Staff & service
Very unsafe
Stayed 1 night in Jul 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
clean and nice staff
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023

10/10 Excellent

Mirian

Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Holiday Inn Express & Suites Team on 7 Jul 2023
Thank you for choosing the Holiday Inn Express & Suites for your travel needs. We appreciate you taking the time out of your day to tell us about your stay! We are pleased to hear you enjoyed your stay.We hope to see you again very soon!

10/10 Excellent

laith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The complimentary coffee was never there
Stayed 4 nights in Jun 2023
Response from Holiday Inn Express & Suites Team on 27 Jun 2023
Hello,Thank you for taking the time to tell us about your most recent stay at the Holiday Inn Express & Suites Turlock.I want to start by sincerely apologizing for the lack of complementary coffee. I have passed this information along so we can actively work on this issue to accommodate our guests. We hope to see you again in the near future.

10/10 Excellent

Marco

Liked: Cleanliness, property conditions & facilities
My check in was a bit stressful it was my first time getitng my own hotel. The lady wasnt so helpful in chrcking me in i bleive melisa was her name. She wasnt so friendly a little rude wasnt very helpful for questions. Luckily another recpetionist jasmin realy realy helpful very nice friendly answered all my questions to her best.
Stayed 1 night in Jun 2023
Response from Delaney D. Front Office Manager on 19 Jun 2023
Hello,Thank you for taking a moment to tell us about your stay. I am sorry to hear your experience checking in was not pleasant. We strive to make every guest feel at ease when staying with us. I am glad our agent Jasmine was able to assist you. We will use this as a training opportunity to keep our guest happy.