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"Great customer service"

"No responses to messages from the property at all, we got delayed by a traffic accident and weren’t even allowed to check in because it was after 4pm. Very disappointing"

"The room is beautifully designed and decorated. It also spacious. The food was also good. I will surely book again. 5/5"

"A very relaxing three days at The Serena, it’s a great central location, but so well laid out that you feel you are in the country The staff were great My new favourite hotel in the centre of Nairobi "

"Nice clean room, good security protocols. I wish the transfer team had called out that the people with the baggage trolleys were not affiliated with the hotel and were expecting to be paid separately - but also on us for not understanding the culture, so no deduction in rating! Great hotel for overnight transfer flights as it is very close to the airport."

"Excellent price point option for stays in Nairobi. The staff are very friendly and always willing to assist. The rooms and showers are spacious. Rooms have a work space and guests can use other spaces throughout the property to work as well."

"The staff were amazing and very handy to be located at a shopping mall!"

"Conveniently located close to the airport for our early morning flight. Great 5 a.m. shuttle service to the airport."

"Breakfast was really good. very comfortable hotel"