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"We travelled with family of four from Australia. Novotel exceeded our expectations in everything, good for its price, rooms are clean and bed is wonderful, located between two big shopping malls Sarit and Westgate. Staff is awesome and very cooperative. Breakfast is basic, but good. We recommend this hotel to anyone. Very safe and comment for everything. We will definitely come back again. "

"Loved it here! The staff was so kind and amazing and attentive! ❤️"

"Staff: The staff was amazing! So much so I contacted the front office manager Simone Mwangi and sung the praises of the following outstanding people: - Agatha Francis ( front desk agent) -Kevin ( front desk agent) -Cleophas- server Matrade- Spa -Massi greeters at the entrance -All the staff on the Executive Lounge! The property is well maintained and love the pool & spa"

"Great place, love the gym and food "

"Conveniently located close to the airport. Great facility, good food, comfortable room, and friendly staff."

"Staff were great, helpful and friendly and it's a lovely vibrant hotel, with decent pool and reasonable (if a bit small) gym. "

"All the staff are amazing went above and beyond I am very impressed thank you management and staff "

"Older, beautiful hotel with a lot of character and charm had everything that you wanted. The staff was friendly, accommodating, and helpful. Couldn’t ask for a better people I would definitely stay in this hotel again."

"My stay at the hotel was very successful. The only problem was the inability to receive an invoice, which I learned about shortly after arrival."