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Reviews of Staybridge Suites Missoula, an IHG Hotel

3 out of 5
Staybridge Suites Missoula, an IHG Hotel
120 Expressway, Missoula, MT

Reviews

9.4

Exceptional

Rating 10 - Excellent. 778 out of 1001 reviews" "
Rating 8 - Good. 159 out of 1001 reviews" "
Rating 6 - Okay. 35 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sergey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was smoking area under the window and it smells in the room

4/10 Poor

Matthew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from The Staybridge Suites Team on 20 May 2024
Dear Matthew, We are deeply sorry to hear that we missed the mark during your stay with us. We will share your feedback with our team to ensure we can up our quality back to our standard of hospitality. We hope you have a great rest of your day!

2/10 Terrible

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel room was very nice but you could tell the person before us who had this room had a pet as the room wreaked of dog pee. When telling the front desk, he said, “sorry, we allow pets here”
Stayed 1 night in May 2024
Response from The Staybridge Suites Team on 20 May 2024
Dear Rebecca,Thank you for sharing your experience with us. We want to start by deeply apologizing for missing the mark during your stay with us. We will use your feedback to coach our team so we can avoid this from happening again in the future. We do allow pets, and while we cannot guarantee a room has never had a pet in it, we can still do our best to remove any potential odors. We hope you have a great rest of your day!

10/10 Excellent

cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 3 times. Staff is friendly. Very clean rooms. Good breakfast!
Stayed 3 nights in May 2024
Response from The Staybridge Suites Team on 20 May 2024
Dear Cynthia,Thank you for the great review. We will pass your kind comments on to our entire team. We hope you can visit us again soon. Have an awesome rest of your day!

10/10 Excellent

Reine

Stayed 1 night in May 2024
Response from The Staybridge Suites Team on 20 May 2024
Dear Reine,Thank you for the wonderful review. We hope you can visit us again soon. Have a fantastic rest of your day!

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Staybridge Suites Team on 4 May 2024
Dear Jacob,Thank you for the great review. We hope you can visit us again soon. Have a wonderful rest of your day!

10/10 Excellent

Jerry

Stayed 1 night in Apr 2024
Response from The Staybridge Suites Team on 20 May 2024
Dear Jerry,Thank you for the wonderful review. We hope you can visit us again soon. Have a fantastic rest of your day!

8/10 Good

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Staybridge Suites Team on 4 May 2024
Dear Hanna, Thank you for the great review. We hope you can visit us again soon. Have a wonderful rest of your day!

10/10 Excellent

Bethany

Stayed 2 nights in Apr 2024
Response from The Staybridge Suites Team on 20 May 2024
Dear Bethany,Thank you for the wonderful review. We hope you can visit us again soon. Have a fantastic rest of your day!

10/10 Excellent

Anthonyemily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious accommodations that were clean and comfortable. Very convenient location and a relaxing home base for college visot.
Stayed 2 nights in Apr 2024
Response from The Staybridge Suites Team on 18 Apr 2024
Dear Anythonyemily,Thank you for the wonderful review. We hope you can visit us again soon. Have a great rest of your day!

10/10 Excellent

Rene, Mattawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Staybridge Suites Team on 10 Apr 2024
Dear Rene, Thank you for the awesome review. We hope you can visit us again soon. Have a wonderful rest of your day!

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Staybridge Suites Team on 10 Apr 2024
Dear Kayla,Thank you for the awesome review. We hope you can visit us again soon. Have a wonderful rest of your day!

8/10 Good

Courtney

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Appreciate the noon checkout, later breakfast offering, (time wise) and nice rooms
Stayed 1 night in Apr 2024
Response from The Staybridge Suites Team on 10 Apr 2024
Dear Courtney,Thank you for the great review! We are glad to hear that you enjoyed our checkout time of noon. We hope you can visit us again soon. Have an awesome rest of your day!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to any shopping you might want to do. Closer to the highway for quick on and off stays.
Stayed 1 night in Mar 2024
Response from The Staybridge Suites Team on 3 Apr 2024
Dear Chris, Thank you for the great review. We are glad that you enjoyed our proximity to surrounding shopping and highway access. We hope you can visit us again soon. Have a wonderful rest of your day!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Staybridge Suites Team on 3 Apr 2024
Dear Melissa, Thank you for the great review. We hope you can visit us again soon. Have a wonderful rest of your day!

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Feb 2024
Response from The Staybridge Suites Team on 3 Apr 2024
Dear Bruce,Thank you for the great review. We hope you can visit us again soon. Have a wonderful rest of your day!

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Great accommodations!
Stayed 1 night in Mar 2024
Response from The Staybridge Suites Team on 27 Mar 2024
Dear William, Thank you for the great review. We hope you can visit us again soon! Have a wonderful rest of your day!

10/10 Excellent

Heather

Stayed 1 night in Mar 2024
Response from The Staybridge Suites Team on 10 Apr 2024
Dear Heather, Thank you for the awesome review. We hope you can visit us again soon. Have a wonderful rest of your day!

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!
Stayed 1 night in Mar 2024
Response from The Staybridge Suites Team on 20 Mar 2024
Dear Heather, Thank you for the wonderful review. We hope you can visit us again soon! Have a great rest of your day!The Staybridge Suites Team

10/10 Excellent

Aishvarya

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Assistant Front Desk Manager - Catlynn on 19 Mar 2024
Thank you for taking the time to leave a review!

10/10 Excellent

Stephanie, Hamilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Staybridge does an excellent job with their breakfast and their early week social hour. They have a great small gym, a pool table outdoor spaces. My room was marvelous! Great stay
Stayed 1 night in Mar 2024
Response from Assistant Front Desk Manager - Catlynn on 19 Mar 2024
Thank you for taking the time to tell us about your experience at Staybridge Suites Missoula. We are glad to hear you had a great stay with us!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously change our brand to improve the guest experience. We hope you will allow us to serve you again in the future.Again, thank you for choosing Staybridge Suites!

4/10 Poor

Jana

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was ok, our room felt cold and was not the nicest room. The furniture was stained. The beds were comfortable and overall it was quiet.
Stayed 3 nights in Mar 2024
Response from Assistant Front Desk Manager - Catlynn on 19 Mar 2024
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites MISSOULA.I would like to start by apologizing to you for the inconveniences you faced during your stay. I will talk with my fellow managers and see if we can find a better temperature to keep our rooms at. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Eileen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel for its location and amenities. My family wasn't disappointed!
Stayed 4 nights in Feb 2024
Response from Assistant Front Desk Manager - Catlynn on 19 Mar 2024
That's great to hear, and thank you for leaving a review. I hope we can get another chance to serve you in the future to make that a 5/5!

10/10 Excellent

Patricia

Travelled with family
Very clean and quiet.
Stayed 2 nights in Mar 2024
Response from Assistant Front Desk Manager - Catlynn on 19 Mar 2024
Thank you for taking the time to leave a review!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place with basically a full kitchen!
Stayed 1 night in Mar 2024
Response from Assistant Front Desk Manager - Catlynn on 19 Mar 2024
Thank you, Stephanie! I am happy to see that you enjoyed your stay and hope to see you again sometime. :)

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean great staff and wonderful breakfast! They upgraded my room to include my dog for 25 a night. I would definitely stay here again!
Stayed 2 nights in Mar 2024
Response from Assistant Front Desk Manager - Catlynn on 19 Mar 2024
Thank you for taking the time to leave a review, Wayne. I am happy to see that you enjoyed your time here with us and I hope your dog did too! We hope to see you again sometime soon. :D

2/10 Terrible

David

We did not end up stating at the hotel. I thought I had a reservation but they could not find it and I stayed elsewhere. Disappointing. Glad I found an alternative room Happy to share details David Ward 406 241 3903
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right by Montana Club. However parking isn't great for pickups
Stayed 1 night in Mar 2024
Response from The Staybridge Suites Team on 9 Mar 2024
Dear Tammy, Thank you for the wonderful review. We are indeed close to the Montana Club! We hope you can visit us again soon. Have a great rest of your day!

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were friendly and went out of their way to be helpful. The breakfast was hearty and had a great variety of choices. The lady who helped with breakfast was amazingly cheerful and eager to please. Very hospitable. We loved it.
Stayed 2 nights in Mar 2024
Response from The Staybridge Suites Team on 9 Mar 2024
Dear Heidi, Thank you for the amazing review! We are so glad to hear that you thoroughly enjoyed your stay and our Breakfast Buffett. Thank you for your kind comments, we will share your feedback with our entire team! We hope you can visit us again soon. Have a great rest of your day!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from The Staybridge Suites Team on 9 Mar 2024
Dear Danielle, Thank you for the wonderful review. We hope you can visit us again soon. Have a great rest of your day!

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and relaxing
Stayed 1 night in Feb 2024
Response from The Staybridge Suites Team on 27 Feb 2024
Dear Renee, Thank you for the wonderful review. We are glad to hear that you thoroughly enjoyed your stay. We hope you can visit us again soon. Have an amazing rest of your day!

2/10 Terrible

Cassie

Travelled with family
Hotel switched my dates the day before and won’t refund my money and I had to get a totally different hotel due to the lack of fixing the mistake. Will never book through Expedia or Stay Bridge Suites ever again!
Stayed 1 night in Feb 2024

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
Thought the staff was very helpful and very professional. And the downstairs breakfast area was very nice for eating.
Stayed 3 nights in Feb 2024
Response from The Staybridge Suites Team on 27 Feb 2024
Dear John,Thank you for the amazing review. We are glad to hear that you enjoyed our breakfast buffet! We deeply appreciate your kind comments. We hope you can visit us again soon. Have a wonderful rest of your day!

10/10 Excellent

Bruce

Stayed 1 night in Feb 2024
Response from The Staybridge Suites Team on 27 Mar 2024
Dear Bruce,Thank you for the great review. We hope you can visit us again soon. Have an amazing rest of your day!

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities
All around great hotel
Stayed 1 night in Feb 2024
Response from The Staybridge Suites Team on 27 Feb 2024
Dear Hailey, Thank you for the wonderful review. We are glad to hear that you thoroughly enjoyed your stay with us. We hope you can visit us again soon. Have a great rest of your day!

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Staybridge Suites Team on 14 Feb 2024
Dear Jennifer,Thank you for the wonderful review. We hope you can visit us again soon. Have an amazing rest of your day!

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Staybridge Suites Team on 14 Feb 2024
Dear Pete,Thank you for the wonderful review. We hope you can visit us again soon. Have a great rest of your day!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Staybridge Suites Team on 11 Feb 2024
Dear Kevin, Thank you for the wonderful review! We hope you can visit us again soon. Have a great rest of your day!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY clean and affordable! Breakfast was great! Kayla and Peggy here so friendly and helpful. Excellent customer service. Definitely staying here again.
Stayed 1 night in Jan 2024
Response from The Staybridge Suites Team on 11 Feb 2024
Dear Michael,Thank you for the wonderful review! We are so glad to hear that you thoroughly enjoyed your stay with us. We will be passing on your kind comments to our team! We hope you can visit us again soon. Have a great rest of your day!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Staybridge Suites Team on 2 Feb 2024
Dear Carol,Thank you for the wonderful review. We hope you can visit us again soon. Have a great rest of your day!

10/10 Excellent

linda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and large comfortable room.
Stayed 1 night in Jan 2024
Response from The Staybridge Suites Team on 2 Feb 2024
Dear Carol,Thank you for the wonderful review. We are glad to hear that you thoroughly enjoyed our breakfast! We hope you can visit us again soon.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Staybridge Suites Team on 9 Mar 2024
Dear Tom,Thank you for the wonderful review. We hope you can visit us again soon. Have a great rest of your day!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Staybridge Suites Team on 26 Jan 2024
Dear John, Thank you for the wonderful review! We hope you can visit us again soon. Have a great rest of your day!

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Staybridge Suites Team on 26 Jan 2024
Dear Kelsey, Thank you for the great review! We hope you can visit us again soon. Have a wonderful rest of your day!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Staybridge Suites Team on 26 Jan 2024
Dear John,Thank you for the amazing review! We hope you can visit us again soon. Have a great rest of your day!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Staybridge Suites Team on 26 Jan 2024
Dear Anthony,Thank you for the great review! We hope you can visit us again soon. Have a wonderful rest of your day!

6/10 Okay

Joslyn

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The coffee pot was still dirty when we checked into our room. There was no hot water in the morning because they had filled the hot tub, so we all had to leave without a shower which was a huge disappointment. The breakfast bar attendants were awesome and very friendly.
Stayed 1 night in Jan 2024
Response from The Staybridge Suites Team on 26 Jan 2024
Dear Joslyn,Thank you for the informative review. We are deeply sorry for the problems you experienced during your stay with us. We have brought these issues to our management team to make sure they do not happen again. We hope you have a great rest of your day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay.
Friendly staff, good breakfast buffet. Very nice suite.
Stayed 2 nights in Jan 2024
Response from The Staybridge Suites Team on 30 Jan 2024
Dear Anonymous, Thank you for the wonderful review. We are so glad to hear that you thoroughly enjoyed the breakfast buffet! Your kind words will be passed on to the rest of our team. We hope you can stay with us again soon. Have a great rest of your day!

8/10 Good

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Staybridge Suites Team on 2 Feb 2024
Dear Devon, Thank you for the great review! We hope you can visit us again soon. Have an amazing rest of your day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The Staybridge Suites Team on 2 Feb 2024
Dear Anonymous, Thank you for the great review! We hope you can visit us again soon. Have an amazing rest of your day!