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Reviews of AC Hotel by Marriott Missoula Downtown

2.5 out of 5
AC Hotel by Marriott Missoula Downtown
175 N. PATTEE STREET, Missoula, MT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 139 out of 189 reviews" "
Rating 8 - Good. 22 out of 189 reviews" "
Rating 6 - Okay. 12 out of 189 reviews" "
Rating 4 - Poor. 7 out of 189 reviews" "
Rating 2 - Terrible. 9 out of 189 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Attila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect!
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Dear Attila,Thank you for choosing AC Hotel by Marriott Missoula Downtown! We're glad you enjoyed your visit. Please come see us again soon.

10/10 Excellent

Santana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and staff everywhere were exceptionally accommodating
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Dear Santana,Thank you for taking the time to provide your review of AC Hotel by Marriott Missoula Downtown. We're delighted to hear you had a very nice stay and that our staff provided exceptional service! Our team takes great pride in their commitment to guest satisfaction. We look forward to you staying with us again.

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2024
Response from General Manager on 8 May 2024
Dear Jonathan,Thank you for choosing AC Hotel by Marriott Missoula Downtown for your recent getaway. We're delighted that our clean, comfortable accommodations were a highlight of your stay. Please come see us again for another five-star experience.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Joseph, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never appreciate getting the accessible room with a view of the alley.
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Joseph,Your feedback is appreciated, and please know that guest satisfaction is very important to us. We encourage our guests to share anything that may be less than perfect with their room with our front desk team. This allows us the opportunity to ensure all your needs are met and that you enjoy a top-notch experience. Safe travels, and we hope to improve upon your perceptions in the future.

10/10 Excellent

Todd

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
everyone is super friendly
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you for choosing to stay with us at AC Hotel by Marriott Missoula Downtown. Your kind words on our staff are very much appreciated and we thank you for taking the time to write to us. Safe travels!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great parking. Restaurant downstairs had great breakfast buffet. We thought the beds were super comfortable.
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Anthony,Thank you for your great review and for giving us a perfect rating! We are delighted you started your day off right with our delicious breakfast offerings and that you were comfortable during your stay. Receiving recognition for our high standards of cleanliness and convenient parking is always appreciated as well. It was a pleasure having you here at AC Hotel by Marriott Missoula Downtown, and we hope you return soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Fun area to explore.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Matthew,Thank you for your review and for giving us a perfect rating! We are delighted you thoroughly enjoyed your experience, and we appreciate you highlighting our fantastic location. Should your travels bring you back to the area in the future, we hope you'll consider returning to AC Hotel by Marriott Missoula Downtown again!

10/10 Excellent

Catherine, Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jocalynn, Browning

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk worker Joe deserves a raise, he was very polite and helpful. The hotel in general is very professional, clean and good to stay at.
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Jocalynn,Thank you for taking the time to complete this kind review of AC Hotel by Marriott Missoula Downtown. We are excited to hear that you found our establishment to be clean and our staff professional. Feedback regarding our staff is always welcome and we are sure Joe will be delighted to hear he was able to make your stay that much more memorable. Please come visit us again when you are in the neighborhood.

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was great
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Joe,Thank you for your review and for giving us a perfect rating! We appreciate you spotlighting our convenient parking situation. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Chef, Fort Benton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got here. So far so Marriott. Thxs
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Chef,Thank you! We pride ourselves on our top-notch service and accommodations and are delighted you were impressed. We look forward to welcoming you back to AC Hotel by Marriott Missoula Downtown on future visits to the area.

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garbage pick up 1st thing Tuesday morning was a little obnoxious.
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Gordon,Thank you so much for choosing to stay with us at AC Hotel by Marriott Missoula Downtown. While we're glad to receive such a high rating, we offer our sincere apologies for any disturbance you experienced while you were here. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Sheree

Very clean quiet and very convenient to all downtown restaurants and shopping.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Sheree,Thank you so much for taking the time to share your thoughts on your recent visit. We're delighted our fantastic location suited your needs well, and we appreciate you mentioning our impeccable accommodations and peaceful atmosphere. It was a pleasure having you here, and we hope you return the next time you visit Missoula.

10/10 Excellent

Preston

Stayed 1 night in Feb 2024

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Jan 2024
Response from General Manager on 4 Feb 2024
Dear Ted,We appreciate you taking the time to leave such a glowing review. It was an honor to have you stay with us and can't wait to see you again at AC Hotel by Marriott Missoula Downtown soon!

2/10 Terrible

Scott

Liked: Property conditions & facilities
Disliked: Room comfort
Room heater quite working during the night ,woke at 4pm with room tempture 45 degree .
Stayed 1 night in Jan 2024
Response from General Manager on 17 Jan 2024
Dear Scott,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with comfortable accommodations, and we offer our sincere apologies if that wasn't the case for you. Your comments have been duly noted and will be investigated further. We appreciate your feedback and hope you'll give us another chance to impress you in the future.

10/10 Excellent

Camille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to shops and dining. Very convenient.
Stayed 2 nights in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Camille,Thank you for choosing AC Hotel by Marriott Missoula Downtown. With a great downtown location, our guests have easy access to restaurants and stores. We appreciate your review and look forward to your next stay.

10/10 Excellent

Katie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay - Forest at the front desk was awesome
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Thank you for choosing AC Hotel by Marriott Missoula Downtown! We're thrilled to hear you had a wonderful stay. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional experience.

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Missoula
Best hotel in Missoula, we've stayed in them all. great Old Fashions in the bar too!
Stayed 1 night in Dec 2023
Response from General Manager on 21 Dec 2023
Thank you for your glowing review! We're thrilled you consider AC Hotel by Marriott Missoula Downtown the best hotel in Missoula. It's also fantastic to hear that our Old Fashions at the bar made a memorable impression. We're delighted to have provided you with a standout experience and eagerly look forward to welcoming you back soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful, upscale hotel in the center of town. Every place we wanted to go was walkable. The facility is lovely, the staff very friendly, the beds very comfortable and the mountain views wonderful. Given what a high end (although reasonably priced) place this is, I was surprised at the meager options for in room coffee. Yes, I am a coffee snob, so I was surprised to see that the coffee maker was the cheapest possible. A Nespresso would be more in keeping with the character of the rest of the facility. I would absolutely stay here again, I would just bring my Nespresso with me.
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Dec 2023
Dear Susan,Thank you for staying with us and taking the time to share your thoughts. We're glad our friendly staff, comfortable beds, and beautiful views helped make your visit memorable. Your feedback about the in-room coffee is appreciated, and we'll keep your comments in mind. Should you be in the area again, please come back to see us at AC Hotel by Marriott Missoula Downtown!

4/10 Poor

Scott

Stayed 1 night in Nov 2023

10/10 Excellent

trent

Liked: Staff & service, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from General Manager on 28 Oct 2023
Dear Trent,Thank you for your five-star review of AC Hotel by Marriott Missoula Downtown. Your positive feedback energizes our team to keep aiming for the highest standards. We look forward to welcoming you back soon!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very modern, and clean. The staff was very friendly. The location was perfect to restaurants and shops. The breakfast was delicious.
Stayed 2 nights in Oct 2023
Response from General Manager on 24 Oct 2023
Dear Nicole,Thank you for being our guest at AC Hotel by Marriott Missoula Downtown and for sharing your lovely, five-star review. We are thrilled you enjoyed everything from our amazing staff to our spotless accommodations and delicious breakfast. It would be an honor to welcome you back any time you're heading back in our direction.

10/10 Excellent

Lynn

Stayed 2 nights in Oct 2023

10/10 Excellent

Mario

Liked: Cleanliness
Stayed 3 nights in Oct 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Close to everything. New. Great rooftop bar! Highly recommend.
Stayed 3 nights in Sep 2023
Response from General Manager on 25 Sept 2023
Thank you so much for choosing to stay with us at AC Hotel by Marriott Missoula Downtown. We are thrilled to learn you enjoyed your stay. Guest feedback is always appreciated, and we thank you for highlighting our convenient location and wonderful bar area. Your recommendation is very much appreciated, and we look forward to hosting you again.

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Santana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had two rooms with king beds but plans changed and both rooms needed to be two queens. Hotel went out of its way and accommodated. Every staff member we encountered was incredibly helpful and friendly. The 7th floor outdoor bar is a small piece of bliss.
Stayed 1 night in Sep 2023
Response from General Manager on 11 Sept 2023
Dear Santana,Our day is brightened by your excellent review of AC Hotel by Marriott Missoula Downtown! We understand that plans change, and our friendly front desk team was glad to reassign you to the accommodations you required. It's also wonderful that you enjoyed unwinding in our outdoor bar. Many thanks for your warm compliments, and we hope to see you again!

8/10 Good

David

Stayed 1 night in Sep 2023

10/10 Excellent

Jen

Stayed 1 night in Aug 2023

4/10 Poor

Keely

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Room shouldn’t have been occupied/booked
Modified, non permanent air venting. So loud you couldn’t hear yourself think. Only choice was to turn off air completely. Really uncomfortable sleeping since it was so warm. Couldn’t even put a sheet over me. I had booked a 2 queen bed room. Definitely not queens.
Stayed 1 night in Aug 2023
Response from General Manager on 28 Aug 2023
Dear Keely, It is disappointing to learn that your visit left much to be desired. Providing a comfortable environment for our guests is a top priority, and we are sincerely sorry for any inconvenience you experienced. Your feedback is important to us and will be used to ensure this issue is swiftly resolved. Thank you, and we would love to host you again for a better experience in the future.

10/10 Excellent

Salvador, chicago

Stayed 1 night in Aug 2023

2/10 Terrible

Jason

Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located to shops, restaurants, the river, and walking trails. The roof top lounge was terrific!
Stayed 1 night in Jul 2023
Response from General Manager on 3 Aug 2023
Dear Jennifer,Thank you for spotlighting your wonderful experience at AC Hotel by Marriott Missoula Downtown. We're delighted you got the most out of our central location. Please return soon for another memorable time.

10/10 Excellent

kristin

Stayed 1 night in Jul 2023

4/10 Poor

Kimberly

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Elijah

Stayed 1 night in Jul 2023

8/10 Good

Al

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No Parking
Stayed 1 night in Jul 2023
Response from General Manager on 24 Jul 2023
Dear Al, Thank you for your review. Based on your rating, it seems you enjoyed your overall experience. Please know that we do have valet parking available for 25 per day. It was a pleasure having you here, and we hope to welcome you back in the future.

10/10 Excellent

Scott

Stayed 4 nights in Jul 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel.
Stayed 1 night in Jul 2023
Response from General Manager on 12 Jul 2023
Dear Craig,We're delighted you had a great experience at AC Hotel by Marriott Missoula Downtown and enjoyed all we offer. Please return soon for another five-star visit.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Marc

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2023