All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
False advertisement said they had TV and internet and they did not have either then didn't want to give me back my refund the manager said she had her hand tied you can take a chance better check the internet and TV
I hat to return to the front desk 2x to get my room key to work, but other than that; motel is safe and quiet, easy to get to and just what I needed for my stay
Carol
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Carol,We appreciate your feedback on your recent stay with us and are glad to hear you found our motel safe, quiet, and conveniently located. We apologize for any inconvenience with the room key and hope it did not detract too much from your overall experience. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
8/10 Good
Patricia
11 Apr 2024
Patricia
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Patricia, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
8/10 Good
ROSMERI
Travelled with partner
31 Mar 2024
Liked: Amenities
Good location.
ROSMERI
Stayed 2 nights in Mar 2024
Response from Management on 31 Mar 2024
We appreciate your feedback.Cordially,
4/10 Poor
Steven
Travelled with family
24 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
I woken up at 8am by a worker ponding on the concert and then playing load music. I was trying to go to a nice place and relax for the weekend and then i had to leave the hotwl inorder to have peace and quite. Woyld recommend anyone staying there if they are doing construction work. No warnings or even try and give me another room. Waste 132.00
Steven
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Steven, We apologize for the disturbance you experienced during your stay. Our team will look into this matter to ensure a more peaceful environment for our guests in the future. Your feedback is valuable to us as we strive to improve our services. Thank you for sharing your experience with us.
Very nice room and staff were all very friendly and accommodating.
Kathleen
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Kathleen,We are delighted to hear that you enjoyed our room and experienced excellent service from our staff. Your positive feedback is greatly appreciated. We strive to provide all our guests with a pleasant and comfortable stay. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
We deeply appreciate your exceptional feedback.Thank you for choosing us.Cordially,
6/10 Okay
julio
3 Jan 2024
Liked: Staff & service
No muy bueno en general. Front desk excelente. Las alfombras muy sucias, el baño limpio, las almohadas muy apestosas a sudor
julio
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello julio,Lamentamos que su experiencia no fuera completamente satisfactoria durante su estancia. Agradecemos sus comentarios positivos sobre nuestro personal de recepción y nos disculpamos por los problemas que mencionó. Tomaremos en cuenta sus comentarios sobre la limpieza de las alfombras y las almohadas para mejorar nuestros estándares de calidad en el futuro. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro para brindarle una estadía mejorada.
Hello ELEANOR,Thank you for your review. We appreciate that you found our location convenient. Have a great day!
2/10 Terrible
jennifer
12 Dec 2023
jennifer
Stayed 1 night in Nov 2023
Response from Manager on 14 Dec 2023
Hello jennifer,We're sorry to hear that your stay with us didn't meet your expectations. We strive to provide a memorable experience for all of our guests and we would appreciate it if you could share your specific feedback with us. Please reach out to our hotel directly so that we can address any issues you encountered. We value your input and hope to have the opportunity to improve your impression in the future.
Checking in was annoying. Walked in the room at 3am for the first time after getting room key and was greeted with a roach waiting for our arrival. Light fixtures
Were broken along with the fridge. Yes I saw we need to cut it on Inside the fridge attempted that with no success. So even though I’ll only be in the room for a few hours at this point.. I still wouldnt come here again. Should’ve went to super 8 or motel 6 for better results
Ozlyn
Stayed 1 night in Nov 2023
Response from Manager on 20 Nov 2023
Hello Ozlyn,We apologize for the inconvenience you experienced during your stay. We take cleanliness and maintenance issues seriously and have addressed them with our team. We appreciate your feedback and will strive to improve our services. We hope you give us another chance in the future.
I enjoyed a safe clean rooms and quick accommodations.
Nanci
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Hello Nanci,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Please do come see us again.
Was awsom the stay in the hotel evrething was good. Thank you for evrething
Raul
Stayed 1 night in Sep 2023
Response from Manager on 2 Sept 2023
Hello Raul,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.
Hi Merida,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, affordable and comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.
Hello Bakhtiyor,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.
4/10 Poor
Enrique
9 May 2023
Enrique
Stayed 1 night in May 2023
Response from Management on 10 May 2023
We appreciate your feedback.Thank you for your stay.Cordially,
This stay isn't the first time that family members have stayed at this Best Western Hotel. It was pleasant. This time it was different. The Hotel for some reason could never find my reservation on their end. Expedia had it on their end. Problem was finally resolved. The room was great except for the sink and bathtub drains. The water would not drain unless we held the stopper up manually. The breakfast was good if you get there before nine. They had no milk for the cereal or cream for the coffee. Only flavored cream. I was just told there wasn't any, what was there was all they had. I am aware that things happen that is beyond the person behind the counter's control. But being a weekend you want to make sure that you plan ahead with supplies. We've stayed there before and it was great. Area felt quite and safe. We got a good night's rest. The beds and pillows were very comfortable. It is our go to Hotel when we need one. I don't want to go to Motel 6.
Delia
Stayed 1 night in Apr 2023
Response from Management on 22 Apr 2023
We deeply appreciate your extensive feedback.We have carefully read and will take immediate actions to prevent something similar to happen again.We are fully committed to deliver the best services and will work very hard in order to achieve this ultimate goal.Thank you again for all the statements given. We will proceed accordingly.Thank you so much for your stay.Cordially,
Hello Mildret,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.
10/10 Excellent
Rafael
9 Mar 2023
Rafael
Stayed 2 nights in Mar 2023
Response from Management on 29 Mar 2023
We deeply appreciate your amazing rating.Thank you so much for choosing us.Cordially,
Check in went smooth, the hotel was clean and quiet.
We've stayed here before and had rude receptionist in the past, but Lexi really went above and beyond to make sure everything went well for us, I really think the other receptionists should learn a thing or 2 about her and how to treat customers.
I have nothing bad to say about our stay , everything went well.
Yajaira
Stayed 1 night in Feb 2023
Response from Management on 26 Feb 2023
We deeply appreciate your exceptional comments about Lexi and, yes, she is an excellent General Manager and a wonderful human being.It is an honor and great for us to have her in our Team.We are very pleased that you enjoyed staying with us.We hope to see you again soon again.Most cordially and honestly,Chico FerruscoDirector of Sales
We deeply appreciate your feedback.Thank you so much for choosing us.Cordially,
2/10 Terrible
Laura
16 Dec 2022
Laura
Response from Manager on 7 Nov 2023
Hello Laura,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We strive to provide exceptional service to all our guests, and regret that we fell short on this occasion. We appreciate your feedback and will use it to improve our services.
We deeply appreciate your great feedback.Thank you so much for choosing us.Cordially,
8/10 Good
Eric
Travelled with group
13 Dec 2022
Liked: Cleanliness, staff & service
Very noisy air conditioner. Very thin comforter and not very warm. Sheets yellow. Nice jacuzzi. Carpets old. A lot of creaky noises at night.
Eric
Stayed 1 night in Dec 2022
Response from Management on 13 Dec 2022
We appreciate your feedback.Thank you.Cordially,
10/10 Excellent
Kristina
27 Nov 2022
Kristina
Stayed 2 nights in Nov 2022
Response from Manager on 26 Feb 2023
Hello Kristina,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.