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Reviews of Home2 Suites by Hilton Mishawaka South Bend, IN

3 out of 5
Home2 Suites by Hilton Mishawaka South Bend, IN
211 East Day Road, Mishawaka, IN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 329 out of 463 reviews" "
Rating 8 - Good. 84 out of 463 reviews" "
Rating 6 - Okay. 25 out of 463 reviews" "
Rating 4 - Poor. 10 out of 463 reviews" "
Rating 2 - Terrible. 15 out of 463 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Keira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Kenneth, Mishawaka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for my guests who were in town for an event!
Stayed 3 nights in Apr 2024

8/10 Good

Robin

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and a great breakfast. Reserved a queen bed and got a full. Was too exhausted to complain 😴
Stayed 1 night in Apr 2024

6/10 Okay

Justin

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Yuvrajsinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

LaQuila

Stayed 1 night in Mar 2024

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the room. It was very spacious. Very clean and everything works. Very quite and the front desk associate was very friendly. Pool didnt look very inviting but everything else was great! Didnt hear anybody getting shot and didnt hear any sirens.
Stayed 1 night in Feb 2024

10/10 Excellent

Jerry, Delray beach

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 3 nights in Feb 2024

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast upgrade
Clean and comfy but wanted a better breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Kesha

Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Stayed 1 night in Jan 2024

10/10 Excellent

Denise

Stayed 6 nights in Dec 2023

8/10 Good

Lisa

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
I liked that the price was right for our family. It was close to many restaurants and it was close to Notre Dame. The staff was very friendly. We had two rooms. I called early in the day to get our rooms side by side. They said they had rooms set aside for our request, however, when we tried the keys to one of our rooms, they didn’t work. Turns out the lock was broken on the room and had not been fixed. Therefore, our second room was three doors down from our other room. One room had sprinkles from cookies on a shelf from a previous guest. So the shelves had not been cleaned. The second room had an odor that resembled a locker room. We stay at home 2 suites frequently. This one was just okay.
Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything except the bed. It was rather small for a queen, my best guess is it was a full.
Stayed 4 nights in Nov 2023

8/10 Good

Lester

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Travis

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Nice on the outside... not so great on the inside.
Overall our stay was just okay, the hotel was really beautiful on the outside and the lobby. But when it came to the room,there was a coffee spill on the hallway side of our entry door to our room that tons of housekeepers walked past and never cleaned. And our floor carpet tiles were popped up off the ground in a few spots creating a tripping hazard. There were also some rust spots in the shower. The pool is also super tiny, and there's no hot tub, which there wasn't advertised to be one to be fair, but its just odd to have such an expensive hotel and be missing amenities that cheap hotels have. I don't think I would choose to stay here again, the price is not worth the condition of the room, at least in my experience.
Stayed 2 nights in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

GT

Stayed 2 nights in Nov 2023

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

William

Stayed 3 nights in Oct 2023

10/10 Excellent

Tony

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very surprised how great the rooms were. Full sized fridge, plates, cups ,utinsels, etc. Staff was friendly and hlvery helpful, and breakfast was also very good
Stayed 3 nights in Oct 2023

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the family to stay for a wedding weekend.
Stayed 2 nights in Oct 2023

6/10 Okay

Mike

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Bad morning at this hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Moussa

Liked: Cleanliness, staff & service, property conditions & facilities
Good stuff
Stayed 4 nights in Oct 2023

8/10 Good

Arnaldo

Liked: Property conditions & facilities
Good hotel good location close to Notre Dame within 15 mins
Stayed 2 nights in Sep 2023
Response from Amber on 22 Sept 2023
Hello Arnaldo,We are so pleased to hear that you enjoyed your stay with us. Thanks for taking the time to leave us a few words. See you again soon!

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We needed to change rooms because our first room had a noisy clanking fan in the air conditioning unit. The second room was lovely. The staff was helpful and responsive, regarding the issue.
Stayed 2 nights in Sep 2023
Response from Amber E on 22 Sept 2023
Hey there Nancy,Thank you so much for choosing The Home2 Suites for your recent trip to the area. We are only human and sometimes miss the small details. Thank you for being patient with us and allowing us the opportunity to make it right. We hope you'll come back and see us again soon.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Great safe location. Very clean.
Stayed 1 night in Sep 2023
Response from Amber E on 22 Sept 2023
Hello Monique,We always strive to make safety and security our top priority. Thanks for ensuring we are delivering on our expectations. See you next time!

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Affordable, convenient and very close to restaurants, stores and a quick drive to Notre Dame.
Stayed 2 nights in Sep 2023
Response from Amber E on 5 Sept 2023
Hello Mike,Thank you for choosing The Home2 Suites Mishawaka for your recent stay. We are delighted to hear that you enjoyed your time with us. We hope to see you again soon!

10/10 Excellent

Patrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love having a kitchen in every room that I stay in at Home 2 Suites. This is my favorite place to stay when I’m driving from Chicago to Cleveland and need to stop.
Stayed 1 night in Sep 2023
Response from Amber E on 5 Sept 2023
Hello Patrice,The Home2 is a great choice when you need a place to store those late-night snacks. We are happy to hear that you enjoyed your time with us. Come see us again soon!

10/10 Excellent

Yan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and the stuffs are nice.
Stayed 4 nights in Aug 2023
Response from Amber E on 5 Sept 2023
Hello Yan,Thank you for taking the time to leave us a few kind words. When you are happy, so are we! Hope to see you again soon!

2/10 Terrible

Maria

Stayed 1 night in Aug 2023
Response from Amber E on 22 Sept 2023
Hello Maria,Thank you for taking the time to leave a review. I see you weren't happy with our services. I'd love to hear how we went wrong. Please reach out anytime to discuss.

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Its safe, affordable plus pet friendly and walking distance restaurants
Stayed 2 nights in Aug 2023
Response from Amber E on 24 Aug 2023
Hello John,Thank you for taking the time to leave us valuable feedback. We are so happy to hear you enjoyed our facility. Feel free to come back anytime!

8/10 Good

Damian

Stayed 1 night in Aug 2023
Response from Amber E on 24 Aug 2023
Hello Damian,Thank you for taking the time to leave us feedback. We are always looking for ways to improve. Let us know what we can do to make that 8 a 10 next time! See you again soon!

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice room!
Stayed 1 night in Aug 2023
Response from Amber E. on 24 Aug 2023
Hello Deanna,We are thrilled to hear that you loved our rooms. Thank you so much for leaving the kind words. We can't wait to see you again!

10/10 Excellent

Julie, ROCHESTER

Stayed 1 night in Aug 2023
Response from Amber E on 24 Aug 2023
Hello Jule,We are so glad to hear that your experience was top notch. We hope to see you again soon!

8/10 Good

Thomas

Travelled with family
Liked: Property conditions & facilities, room comfort
Difficult to get room clean but once I stressed my displeasure they jumped on it
Stayed 4 nights in Jul 2023
Response from Amber E on 24 Aug 2023
Hello Thomas,We are so sorry you had difficulty with our housekeeping procedures. The good news is we've heard you and as of October 1st, 2023, we will be resuming daily housekeeping service. We hope you give us a chance to make it right. Hope to see you soon!

10/10 Excellent

Philip

Stayed 1 night in Aug 2023
Response from Amber E on 24 Aug 2023
Hello Phillip,Thank you so much for the excellent rating! We are glad you enjoyed your stay with us. Come back soon!

10/10 Excellent

Tammy

Stayed 1 night in Jul 2023
Response from Amber E on 23 Jul 2023
Hello Tammy!Thank you for taking the time to leave us some feedback. We are thrilled to hear that you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Mark

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Great location! Quiet hotel with comfortable beds. It seems recently renovated and is cute. The breakfast was adequate. The biggest drawback was that the hotel is sorely understaffed. One worker was taking care of huge breakfast crowds (teen baseball teams were staying at the hotel). No housekeeping unless requested. The pool seemed old with stagnant water so that was disappointing. We would stay again knowing the limitations though. The staff we did encounter was very friendly and nice - just need more!!!
Stayed 3 nights in Jul 2023
Response from Amber on 19 Jul 2023
Hello Mark!Thank you for taking the time to leave feedback. We very much appreciate the kind words. We are always searching for ways to improve. We hope to see you again soon!

2/10 Terrible

David

Stayed 1 night in Jul 2023
Response from Amber on 19 Jul 2023
Hello David,Thank you for choosing The Home2 Suites for your recent trip to the area. We are sorry to hear that you did not love your stay with us. I would love to hear more about what happened. Please reach out at your earliest connivence.

10/10 Excellent

Jama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
This is our 2nd time staying in a Home2 Suites. They are a good value for the money. I always love the modern colorful decor and the complimentary breakfast!
Stayed 1 night in Jul 2023
Response from Amber E on 19 Jul 2023
Hello Jama,We are so glad you choose The Home2 Suites for your recent trip to the area. Thank you so much for the kind words. Your feedback means the world to us.

6/10 Okay

Rebecca

Liked: Staff & service
Room smells like stinky feet
Stayed 1 night in Jun 2023
Response from Amber E on 19 Jul 2023
Hello Rebecca,YIKES! No one wants that! Thank you for bringing this to our attention. We have corrected the issue thanks to your feedback. If there is anything we can do for you, please let us know!

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Amber E on 19 Jul 2023
Hello Renee,We love that you choose The Home2 Suites in Mishawaka. We are glad you enjoyed your stay. Is there anything we can do to make that 8 a 10? Let us know!

10/10 Excellent

Randee

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Amber E on 12 Jun 2023
Hello Randee,So happy to hear you enjoyed your stay with us! Come back anytime!

6/10 Okay

Ethan

Liked: Cleanliness, staff & service
Cleanliness was on point as always, however upon immediately entering the room, I discovered the toilet was clogged. When i brought this to the attention of the feont desk, they informed me that there was no maintenance on duty and asked if I wanted a plunger (which was what I was going to ask for originally anyways). After several attempts, the clog was not budging and nothing could be done until either the next day or it resolved itself (which it did around 1a that evening). Furthermore, I decided to check out early in the morning (4a), however no staff was present at the front desk, nor was there a designated area to drop off the room keys. As such, i was forced to either leave them on the unattended desk where anyone could grab it, or leave it on the computer behind the desk (which was littered with various items).
Stayed 2 nights in Jun 2023
Response from Amber E. on 12 Jun 2023
Hello Ethan,Thank you so much for taking the time to share your experience. I am so sorry to hear that we fell short of your expectations. This is not typical of the service we provide. I will share your feedback with the staff and use it as a teaching moment. If there is anything we can do to make this right, please feel free to reach out any time.

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Great area. Close to everything. Free breakfast could used improvements.
Stayed 3 nights in May 2023
Response from Amber E on 25 May 2023
Hello Yvonne,Thank you for choosing the Home2 Suites for your recent visit to the area. We are constantly looking for ways to improve and value your feedback. We will look into how to improve our breakfast options. We hope to see you again soon!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Amber E on 25 May 2023
Hello Steven!It sure doesn't get any better than a 10 out of 10! Thanks for your feedback. We are happy to hear you enjoyed your stay with us. Come back soon!