Desk, iron/ironing board, free cots/infant beds, rollaway beds
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Reviews of Candlewood Suites Mishawaka North, an IHG Hotel

2.5 out of 5
Candlewood Suites Mishawaka North, an IHG Hotel
1220 E Douglas Rd, Mishawaka, IN

Reviews

8.2

Very good

Rating 10 - Excellent. 148 out of 307 reviews" "
Rating 8 - Good. 89 out of 307 reviews" "
Rating 6 - Okay. 28 out of 307 reviews" "
Rating 4 - Poor. 24 out of 307 reviews" "
Rating 2 - Terrible. 18 out of 307 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Francis, Garland

My flight to this city (South Bend IN) was cancelled because of severe storms in Dallas. It was a prepay. Expedia pretended to care, but no refund.
Stayed 2 nights in May 2024
Response from Rica Rendon, Regional Director of Sales on 20 May 2024
Dear Francis,We understand that our services did not meet your expectations, and we want to assure you that we will take steps to improve our services. We value your feedback and appreciate the opportunity to learn and grow from it.

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the room was clean and quiet, the beds were comfy, and the shower had decent water pressure. Con- There was the scent of marijuana off and on outside, in the lobby, and in the elevator.
Stayed 2 nights in May 2024
Response from Rica Rendon, Regional Director of Sales on 14 May 2024
Dear Shane,We want to extend our sincerest apologies for the less-than-satisfactory experience you had during your stay with us. We truly value feedback from our guests, as it provides us with valuable insights into areas where we can improve our services. Your comments have not gone unnoticed, and I want to assure you that we take them very seriously.Thank you for bringing this matter to our attention, and I hope we can have the opportunity to welcome you back and provide you with the exceptional service you deserve.

10/10 Excellent

Kenneth, Mentor

Everything was great. The only con would be that with the full bathtub you could only shower and caulking had mold/needed to be recaulked but really when was the last time this wasn’t the case? Overall good value and quality for the money and I would certainly stay here again
Stayed 1 night in May 2024
Response from Rica Rendon, Regional Director of Sales on 17 May 2024
Dear Kenneth,Thank you for taking the time to leave a review. We appreciate your feedback and are taking this into consideration on how we can improve our services to better meet your expectations. We hope to host you again.

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our one bedroom suite. We ended up booking an extra night and the staff at the front desk made sure we were taken care of. They were so nice. Place was quiet and clean. Felt like our own little apartment. Unbeatable price and value. We’ll be back!
Stayed 2 nights in Apr 2024
Response from Rica Rendon, Regional Director of Sales on 6 May 2024
Dear Austin,Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great experience with us, and even extended another night. We hope to have you back at the property very soon.

6/10 Okay

Andrew

Travelled with partner
Disliked: Staff & service
Fair enough!
Stayed 1 night in Apr 2024
Response from Rica Rendon, Regional Director of Sales on 2 May 2024
Dear Andrew,Thank you for taking the time to leave a review. We appreciate your feedback and would love to hear more from you on any suggestions on how we can improve our services to better meet your expectations. We hope to have the chance of hosting you again soon in a much better experience.

8/10 Good

mark

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
nice beds and pillows. everything is a bit run down
Stayed 1 night in Apr 2024
Response from Rica Rendon, Regional Director of Sales on 2 May 2024
Dear Mark,Thank you for taking the time to leave a review. We appreciate your feedback and are taking this into consideration on how we can improve our services to better meet your expectations. We hope to have the chance of hosting you again soon in a much better experience.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great! We really enjoyed our stay. Property was kept up. Clean. Would stay here again!
Stayed 3 nights in Apr 2024
Response from Rica Rendon, Regional Director of Sales on 2 May 2024
Dear Yolanda,Your review means a lot to us and is a true testament to the hard work and dedication of our team. We're honored to have earned your trust and loyalty, and we look forward to serving you again in the future.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay excellent all arounf
Stayed 1 night in Apr 2024
Response from Rica Rendon, Regional Director of Sales on 2 May 2024
Dear Jason,We take pride in our services and work hard to ensure that every customer has a positive experience with us. It's reviews like yours that motivate us to continue providing the best possible service to our customers. We hope to see you again soon.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent from start to finish
Stayed 1 night in Feb 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Cortny

Travelled with family
Liked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Tom

Liked: Cleanliness, staff & service
Broken doors to the cupboard area under the sink; no instructions on how to turn the TV on because the remote was incompatible with the on/off function; when the a/c-heater came on, the fan sounded like a semi was idling outside the room; no USB outlets for charging a phone. The space was adequate, the workspace was very appropriate.
Stayed 1 night in Jan 2024

10/10 Excellent

Gregory

Stayed 5 nights in Nov 2023

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating to of all our requests
Stayed 1 night in Dec 2023

8/10 Good

Dolores

Stayed 3 nights in Dec 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Amenities
Nice place just need to add breakfast
Stayed 2 nights in Nov 2023

10/10 Excellent

Esmeralda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Mishawaka for the Hospitality
This hotel is a great place to stay. They have a friendly staff and even late at night the staff is friendly and ready to assist.
Stayed 1 night in Nov 2023

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Nov 2023

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

4/10 Poor

Christie

Travelled with family
Disliked: Cleanliness, amenities
Our room had a bad odor and hotel couldn’t put us in a different room. Our room was 107 right next to front desk and staff would talk super loud and kept me up at night. My husband ask them to keep their volume down then it got quiet but then they got loud again. Very poor customer service that first night. Next group of staff the next night was better and we got better sleep.
Stayed 3 nights in Oct 2023

10/10 Excellent

Carri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean mostly quiet and offer at least fruit and oatmeal in the price. Very helpful and friendly staff! Thank you!
Stayed 3 nights in Sep 2023

10/10 Excellent

Leslie

Travelled with family
Liked: Staff & service
Stayed here 8 years ago and it's pretty much unchanged
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth, and the receptionist was extremely kind and welcoming.
Stayed 1 night in Oct 2023

8/10 Good

Holly

Stayed 1 night in Oct 2023

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Candlewood has the nicest staff…always greeting you whether you’re leaving or coming in. I feel safe when staying at this location. Room is like a little studio apartment I can make small meals. The bed is comfortable and I always sleep good.
Stayed 7 nights in Sep 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed and just perfect for our one night stay. Love that there’s a bar open late and breakfast was good. Will make that our go-to hotel in South Bend!
Stayed 1 night in Sep 2023

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 1 night in Sep 2023

4/10 Poor

Joel, Rogers

Very basic hotel. No breakfast or cleaning on weekends. Receptionist were friendly. Initial checking was a bit akward as receptionist wasn’t too knowledgeable of the process.
Stayed 3 nights in Aug 2023

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for a family of 4
The staff was absolutely awesome, except the check out guy. We’re running 20 minutes late for check out, I spoke directly with the housekeeper while we’re in the elevator that we were leaving in 15 to 20 minutes and she told me was fine, she had 3 rooms to clean on the 2nd floor. The guy from downstairs knocked on our door 11:05 AM and my wife spoke with him that we were leaving soon and after that he called to the room 2 more times in less than 15 minutes. We spent 3 night over there and the check in person was great also the hotel manager , the housekeeper was super friendly as well. Just the ##### from check out was rude. The hotel was empty since mostly the guest went to leaving their child at college and everyone was leaving on Sunday. The rudeness of the check out guy was absolutely not necessary specially since we’re not even 20 minutes late. We had a long drive back to Florida and I went to get a oil change in my car and took a little longer than usual, we’re in the hurry to leave since we had 1200 miles to drive back home. I’m giving 5 stars because the hotel and the staff was great, but in the kitchen was a lot things missed, like just 1 coffee mug, not enough silverware for 4 people ( 2 double bed room) and only 2 towels, but as soon we addressed those minor issues, the manager was quick and friendly to fix, she was awesome
Stayed 3 nights in Aug 2023

4/10 Poor

Elsa, Highland

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs update…. the room smelled like a smoker it felt humid! Will not stay there again
Stayed 1 night in Aug 2023

8/10 Good

Alexis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was that the property didn’t supply a breakfast included. I understand that the kitchen is fully equipped in the room for making such things, but there are other hotels who offer free continental breakfast with the same set up (fully equipped kitchen). It would be really convenient for the people who work in the pipeline that stay at your location as well as the others who are staying there on business who don’t have time to cook a breakfast for themselves. Just something to take into consideration. I do like the customer service that was given and that our room wasn’t dirty/no traces of mold. That seems to be something that has been a loss in the hotel industry. You guys are the 2nd out of the many hotels we have stayed at in the past year who I didn’t have to go down and request to switch rooms due to lack of cleanliness. Thank you for your hospitality.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff was friendly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Delani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Great location.
Stayed 1 night in Aug 2023

2/10 Terrible

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The air In our room was broken. Left yeh hotel 3 times for the air to be fixed to find it was unrepairable. Charged $60.00 for the day we checked out even though we couldn’t stay (yes it wasn’t the entire amount but no fee should have been charged). The room also only has utensils and dishes towels for 2 people. The weight room in a joke. The picture is not where near what the hotel has to offer. Would never recommend staying here.
Stayed 4 nights in Jul 2023

2/10 Terrible

Toshia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

margaret

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
2 night stay 5 different rooms
Stayed 3 nights in Jul 2023

8/10 Good

ROBIN, BUFFALO

Liked: Cleanliness, staff & service
I enjoyed my stay at the hotel nice room i would come back again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the fancy shower. I liked every other thing about the place
Stayed 4 nights in Jul 2023

8/10 Good

David, Norman

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room, everything was clean and the property/staff were great

10/10 Excellent

Jody

Liked: Cleanliness, staff & service
The staff is so friendly and welcoming. The room was a little run down…just needs some fixing up but the beds are comfortable. Overall it’s a great place to stay and I will stay there again.
Stayed 4 nights in Jun 2023

8/10 Good

Tammy

Liked: Staff & service, property conditions & facilities
Staff was great!
Stayed 1 night in Jun 2023

2/10 Terrible

Jennifer

Stayed 2 nights in Jun 2023

8/10 Good

Kristin

Stayed 1 night in Jun 2023

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really nice. Very clean
Stayed 2 nights in May 2023

6/10 Okay

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was spectacular, but that was about it for the property. The furnishings need updated (water damage or pet damage?). In our room we found no forks, two towels (we reserved for 4 adults), one chair (but room for another or maybe a couch?). Provided shampoos/soaps were empty in shower. But seriously, the staff was extremely friendly and helpful for us.
Stayed 2 nights in Apr 2023

4/10 Poor

Holman

Travelled with family
Liked: Amenities
Had dogs barking constantly during our stay. Management did virtually nothing to alleviate problem. We contacted corporate guest services and they did nothing as well
Stayed 11 nights in Apr 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 2 nights in Mar 2023

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Chris on nights was wonderful in getting loud visitors to quiet down. Frustrating that it was 3am when we finally got the other guest to go into their rooms and quiet down.
Stayed 2 nights in Mar 2023