During check-in they are not even aware of my booking,and i have to keep seaching for my itinery on my phone,the clerk went and check in the office she still cant find my booking.at last they let me get to my room,and said they will check the booking later. my room is at level 3.no elevator.the bed is good,but the pillow is not.no dustbin in the room.and the rubbish i put outside at the toilet is there for 2 days.nobody clear it out.not to mention one of their staff went into our room without checkin if guest is already in the room,he want to check on the aircond he said.no extra latch on d door.the shower area is terrible i put up a picture here all the debris not cleaned,i can go on but all bad.the cleaner is really rude,i was at the coffee shop downstairs and she just kept sweeping the floor near my table,i told her to let me eat first she just rolled her eyes.im not coming back.