Outdoor pool, pool loungers
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Reviews of Meritz Hotel

4 out of 5
Meritz Hotel
Bintang Megamall, Jalan Miri-Pujut, Miri, Sarawak

Reviews

7.2

Good

Rating 10 - Excellent. 66 out of 351 reviews" "
Rating 8 - Good. 133 out of 351 reviews" "
Rating 6 - Okay. 100 out of 351 reviews" "
Rating 4 - Poor. 39 out of 351 reviews" "
Rating 2 - Terrible. 13 out of 351 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

muizzah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and good
Stayed 2 nights in Apr 2024

10/10 Excellent

Kee Shuan

Liked: Cleanliness, staff & service, property conditions & facilities
Is at shopping mall.
Stayed 2 nights in Apr 2024

10/10 Excellent

Teo Seng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Sui Chee

Stayed 1 night in Jan 2024

8/10 Good

Heidy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was super big, but toilet bowl was blocked. One of the light was not working. Toilet light is not bright enough.
Stayed 1 night in Jan 2024

10/10 Excellent

Sabrina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

ABD KADIR

Stayed 1 night in Dec 2023

8/10 Good

RINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, room comfort
Good hotel but could improve
Pros: staff is friendly and helpful, location is close to a mall, view is very nice, bed is comfy, breakfast was nice Cons: services like pool and gym close at 6pm, some of the furniture in the room could be improved (sofa), plus not so eco-friendly. Bottles yet quality water, and many disposable toiletries.
Stayed 1 night in Nov 2023

8/10 Good

ROZANI

Liked: Cleanliness, amenities
Room is spacious and look like newly refurbish interior. However TV sound is out of order even turn to max no sound at all in room no 903. Bathroom ceiling with mole & dew. Air-con vent at centre of room with LED light no switch to turn-off. Hotel lobby connected to Parkson at Grd Floor easy access. Respond from housekeeping very slow takes more than 1 hour.
Stayed 1 night in Oct 2023

8/10 Good

Suderman

Stayed 1 night in Aug 2023

10/10 Excellent

Sabrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Aug 2023

2/10 Terrible

Mardini

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Md Hasyadee

Stayed 1 night in Jul 2023

4/10 Poor

Md Azlan

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The lobby was alright. But when we were given our room number, we proceed to it and the level has a musty smell. The door couldn’t really full lock, it look as though
Stayed 2 nights in Jul 2023

8/10 Good

SEEK

Stayed 1 night in Jul 2023

6/10 Okay

Lian Choo

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

10/10 Excellent

Adham

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay inside Bintang Megamall. Walk in to the mall. Grand Deluxe room is cleen, cozy, and a lot of space. The online portal reservation system needs to be upgraded as it is only linked to unionpay which does not accept non-malaysian credit cards. Free parking in mall parking which is a little bit tricky and very long queue during busy time. Premium parking is available but for very premium cost. The rooms hall is sometimes smelly and moldy. But the room is cleen and no odors. I really enjoyed my stay. My family as well.
Stayed 1 night in May 2023

8/10 Good

M S

Stayed 1 night in Apr 2023

2/10 Terrible

Zuru

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Airconditioner is warm, the club below is noisy, no hot shower, the floor slippery till my wife fell down near the elevator due to wet floor. Had a very unpleasant stay. Will never stay there again even it it is the only option left.
Stayed 1 night in Mar 2023

8/10 Good

Sui Chee

Stayed 1 night in Feb 2023

6/10 Okay

Morsidi

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel is adjacent to shopping centre
Stayed 1 night in Dec 2022

6/10 Okay

Chee Boon

Stayed 1 night in Nov 2022

10/10 Excellent

Eliza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Stayed 1 night in Nov 2022

4/10 Poor

Nash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's renovation next door in the early morning and no information about the renovation
Stayed 1 night in Oct 2022

8/10 Good

osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Room comfort
Air kotor
Check in sebab dkt rumah xda air. Bila masuk meritz air dia nampak kotor. Hitam je.
Stayed 1 night in Jun 2022

6/10 Okay

Shirley

Stayed 1 night in Apr 2022

6/10 Okay

Zaher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights stays
the room are small and compact but well setup but the smell of septic tank filled in the lobby.
Stayed 2 nights in Feb 2022

8/10 Good

Zaher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 week stay
Adequate facilities provided but under under utilised due to time constraint. Mall entrance from hotel door is closed and inconvenient.
Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Poor room standards
The room looks a bit rundown and there was an unpleasant smell. The toilet wasnt that clean and had signs of mould and poor maintenance. The sink was also not draining properly.
Stayed 1 night in Feb 2020

6/10 Okay

Nima

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
I Like the location and also the staff service were excellent.
Stayed 1 night in Dec 2019

8/10 Good

Siong Shin

Stayed 1 night in Dec 2019

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

HAN SIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

UMI SARIENNA

Stayed 1 night in Dec 2019

8/10 Good

KAH LEONG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Mohamad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms booking were both king size beds, but were given only 1 king size bed and 1 double bed. Foods for breakfast were always not refilled when empty. Some foods were not refilled throughout our course of breakfast (from we start breakfast until we finished breakfast)
Stayed 1 night in Nov 2019

8/10 Good

Kugamoorthy

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Muhd, Brunei

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view and proper housekeeping cleaning..keep its up..
Stayed 1 night in Oct 2019

4/10 Poor

PHJ, BRUNEI

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The property is good location but room smelt of cigarette and low water pressure especially higher level and bed terrible broken spring coil.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, room comfort
Ho Hum
We stayed at this hotel about ten years ago. There has not been any maintenance performed in the rooms. Cigarette burns were on the carpet and and tables and it was a non smoking room. There is an additional fee for extra towels and toiletries such as shampoo, bath soap and conditioner. You have to ask at the pool for pool towels. The RM25 for breakfast cost way too much so we did not purchase. The hotel is located in a shopping center so many foods were available but were more expensive than Kuching.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
The location was great. Attached to one of the biggest mall in Miri town. Shopping and dinning is never a problem. From chain fast food restaurant (Mc Donalds, KFC) to Puzza Hut, Kenny Rogers and Sushi King. From UniQlo to H&M and Parkson Grand. Room was okay. The roon carpet has seen its better day and i think its about time the hotel need to renovate and upgrade. Didn't try the pool. Breakfast at the old grandlady @ 17th floor was ok. Srandard. I think they can upgrade the quality of the cooking and the food and drink a little bit more.
Stayed 1 night in Sep 2019

4/10 Poor

Khairul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the $.
Hotels.com said I would get a King bed. When i got there I got a queen bed. I clarified w the staff and they said their big beds are only 1 sized - no diff between king beds and queen beds. So before you book, please note this! Room airconditioning, really bad. Room cleanliness, bad. Room smelt like pee when we first entered. Parking, terrible. If not for hotel location, we would’ve stayed elsewhere!
Stayed 2 nights in Aug 2019

6/10 Okay

Wanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019