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"We had a good stay overall, with a few things worth noting. The staff were excellent. Petros handled a leak in our room brilliantly and upgraded us to a suite while it was fixed. The bar staff were also very attentive and friendly. The main downside was the spa setup. For a hotel marketed as a 5* hotel and spa, it was disappointing that all facilities come at an extra cost. The sauna and jacuzzi require a private booking (30 minutes, €25–30 per person). The jacuzzi was also only lukewarm and only seemed to heat up towards the end, which goes very quickly. It was also a shame the indoor spa pool was closed. I understand this is no longer advertised, but it would have made a big difference, especially in bad weather. That said, the massages were excellent and worth the €50–60 per person. The hotel is a mix of old and new. The older side shows wear, with stains on couches and cushions, but the beds were comfortable and housekeeping was great. The suite was lovely. I would recommend paying extra for newer rooms in the spa building. Breakfast had nice touches like local honey, also given as a check-out gift, but vegetarian options were limited. Indoor seating can be tight in colder months. Overall, great service but not quite a 5* spa experience."

"The hotel is truly in the heart of the city. Everything was walkable to everything. I wish we had stayed here longer! We booked the family suite and it truly was incredible. They had a PS5 with limited games, but what a nice feature to keep the kids busy. And having two bathrooms was great for 4 people. Plus there was a sofa bed so you could fit 5-6 people. Welcome treats were provided which was a nice touch. Staff were incredibly helpful. Breakfast buffet (included when we went) was a mix of hot and cold items which was amazing. And the gym was amazing! It had so many machines and a small space for floor work. We only stayed one night but well worth the price! "

"The staff were absolutely amazing. Very accomodating and personable. I would tecpmmend this hotel!! "