Room, 2 Queen Beds, Accessible, Bathtub | Desk, free WiFi, bed sheets
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Reviews of Tru by Hilton Minneapolis Mall of America

3 out of 5
Tru by Hilton Minneapolis Mall of America
2415 East Old Shakopee Rd, Suite B, Bloomington, MN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 609 out of 868 reviews" "
Rating 8 - Good. 178 out of 868 reviews" "
Rating 6 - Okay. 48 out of 868 reviews" "
Rating 4 - Poor. 19 out of 868 reviews" "
Rating 2 - Terrible. 14 out of 868 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint would be the $10 per day parking charge. I probably missed reading there was a charge to park but all the other hotels I’ve stayed at in the same area have never had a parking charge.
Stayed 1 night in May 2024

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 5 stars all around

8/10 Good

DeeAnn, Wrenshall

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was wonderful. Shuttle service was great!!
Stayed 3 nights in Apr 2024

8/10 Good

Karly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel next to MOA and close to airport for park and fly option.
Stayed 1 night in Apr 2024

4/10 Poor

Erika

Stayed 1 night in Apr 2024

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Dione

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unfriendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

jessica, Marshall

Stayed 1 night in Apr 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

LeeAnna

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Our family of 4 was coming up to the Mall of America and enjoyed that the location was close. Prior to our arrival, we called and asked if there was a pack and play for our young child. My husband was on the phone for 18 mins, off and on being put on hold. The lady on the other line was not friendly, but said they put it in and have it in our room. When we arrived Friday evening, we checked in and when asked about the pack and play, a man at the front (who wasn't even checking us in, but another woman) said rudely, "We don't have a pack and play!" while the lady checking us in said that she was going to check with housekeeping about the pack and play. We never received one. The food was good, however, the dining area is small, for having 2 hotels (Tru and Home 2 Hilton) in the same location. Finding a seat and waiting in line to get food was long. Shuttles to MOA were allowed, but you had to sign up. When the times were booked and we cancelled the time, the front desk did say that we didn't need to make an appointment and they would take us whenever. Overall, we had a good stay. A good room, good food, but customer service is what brought down the stars rating.
Stayed 2 nights in Mar 2024

8/10 Good

Lurdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel charged for parking and didn’t state that in the booking. The lady at check in had a condescending tone. I did the check in online and put my card info and she still asked for my card but didn’t tell me why. She offered the other guest in front of me bottles of water but didn’t offer us any.
Stayed 2 nights in Mar 2024

8/10 Good

Tiffany

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
N/A
Stayed 2 nights in Mar 2024

8/10 Good

Shanicee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay just wish the room service would came when I requested it but other than that great stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Carlo, Ottawa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Easy access to MOA.
Stayed 2 nights in Mar 2024

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine. Didn't see a swimming pool or hear about it from the staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Megan

Stayed 1 night in Mar 2024

6/10 Okay

Keven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival, there was a solid 10 minute wait to be able to check in as the single staff addressed one customer ahead of us. The staff quickly got us checked in once staff was available, but, upon arriving at the room, we walk into an already occupied room, much to our and the occupants surprise! Thankfully, they were dressed. Returning to the front desk, the staff was confused and identified that the hotel's system had gone done for two hours that day, so someone else checking in had been assigned to the same room we had booked. Staff spent an addition 20 minutes trying to figure out how to get us into a room. Eventually, the staff found a room with a pull out that would accommodate all of our party, rather than the two queens we had booked. The initial staff promised to drop off a key once things settled down at the front desk. 20 minutes later, seeing that same staff in the hallway while getting ice, we communicated that we'd be going to sleep given how late it was and to slip the promised key beneath the door. An hour later, after we were asleep, a new night staff knocked on our door and said he was just checking if this was the room we had been placed in. We relayed that the former staff was supposed to slip the key under the door, which was still missing. The night staff said he would do so. In the morning, there was still no key, so we talked to the front desk who promised a key upon our return from a quick errand off site. No discount or remediation offered
Stayed 1 night in Mar 2024

10/10 Excellent

Ivany

Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent for my needs.
Stayed 1 night in Mar 2024

6/10 Okay

Aspen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

kristina, yoder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free airport shuttle was great
Stayed 1 night in Feb 2024

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place just so noisy with being so close to airport. Also woke up to backpain the bed was not comfortable and the pillows are cheap. Otherwise the place is awesome.
Stayed 1 night in Feb 2024

8/10 Good

Halley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not for light sleepers
Staff was helpful and pleasant and room was clean and well maintained. The noise from the nearby airport was very loud
Stayed 1 night in Jan 2024

4/10 Poor

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean and friendly staff only good things
Extremely loud heating/cooling system sounded like a plane was landing in our room which contributed to the zero sleep we got. The pillows were flimsy and on each Queen bed there were only 3 pillows. Usually a double Queen means at least one bed will have more than one person. Three pillows makes no sense. And, lastly, paying for parking is ridiculous.
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph, Big Lake

Stayed 1 night in Feb 2024

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Nov 2023

8/10 Good

Sara

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2024

10/10 Excellent

Jose, Norwalk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Liane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t realize the restaurant was a bowling alley; would have liked a salad option.
Stayed 1 night in Jan 2024

4/10 Poor

Mary

Travelled with family
Liked: Cleanliness, staff & service
Pool was cold. Beds were very uncomfortable. There is a $10 parking fee that I somehow missed when booking. Not that it’s a lot but what’s the point of a parking fee? Why not just add it to the cost of the room? Stayed at many hotels around the Mall of America but most likely won’t be back.
Stayed 1 night in Jan 2024

8/10 Good

Tayshaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Julia Ann, Chandler

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed there multiple time. Staff is always very friendly.
Stayed 6 nights in Jan 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, would recommend!
We had a wonderful stay! The staff really went above and beyond to make us comfortable and meet our needs. The room was efficient and modern, the pool was good, and the breakfast was great. The only small thing was it looked like one of the shelves in the shower had been cracked and wasn’t yet fixed. But that was truly the only downside to an otherwise awesome stay!
Stayed 1 night in Jan 2024

8/10 Good

Rupal

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Dec 2023

8/10 Good

AHMED

Stayed 2 nights in Jan 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Keep Booking Confirmation Emails
Overall, it was a good hotel. It was very busy, which makes sense due to its location to the MSP airport, Mall of America, and Whirlyball fun zone. It was a little disheartening at first when we tried to check in, they said we did not have a reservation. It took awhile, but then then they finally found our reservation after I had to pull up my confirmation email. It seemed to be one of the longer check in's i have experienced because of that. Thankfully, everything was squared away and was finally able to check in.
Stayed 2 nights in Dec 2023

8/10 Good

Rommel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a nice stay at Tru.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel with breakfast and big lobby space with activities. The rooms were quiet. It was walking distance to the MOA and light rail station. It was handy to have Whirly Ball attached as well.
Stayed 2 nights in Dec 2023

6/10 Okay

Elizabeth

Stayed 1 night in Jan 2024

8/10 Good

Sisavath

Stayed 1 night in Dec 2023

10/10 Excellent

Dulce, Rockford

Stayed 2 nights in Dec 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. Exceptional breakfast menu and service.
Stayed 2 nights in Dec 2023

6/10 Okay

keri

Liked: Cleanliness, property conditions & facilities
Reminder to the staff!
The front desk gave someone a key to our room. We were laying in bed when some man entered our room about 8:20pm 12/27. I worked for a hotel chain from 2006-2021 and this can absolutely be avoided had the front desk person actually asked the man to verify his name to see if it matched the room reservation. As a front desk representative you NEVER take someones word for it because mistakes like this happen- guests get confused and forgetful of their own numbers. Just a reminder to the staff to be more mindful and careful because this really is a safety issue.
Stayed 2 nights in Dec 2023

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023