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Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you had such a positive experience during your stay with us.We look forward to welcoming you back in the near future. If there's anything more that we can do to make your next visit even more enjoyable, please do not hesitate to let us know.
Thank you for your recent stay and for taking the time to rate us! We’re pleased to see your 4-star review.While we’re glad you had a positive experience, we always aim for excellence. If there's anything specific that could have made your stay even better, we’d love to hear your thoughts.We look forward to welcoming you back and providing an even more exceptional stay in the future.
Water was off for my first stay and I wasn’t informed.
Jada
Stayed 1 night in May 2024
Response from Jim on 24 May 2024
Hi Jada,Thank you for choosing The Lofton and for taking the time to fill out the nice survey. Your feedback is important. I apologize the water was turned off without notice due to a pipe leak that required an emergency repair.I hope travel brings you back the Minneapolis and The Lofton. BestJim Waldvogel
Thank you so much for your wonderful review and for awarding us a perfect 5 out of 5! We are thrilled to hear that you had such a positive experience during your stay with us.Our team works diligently to ensure every guest enjoys a memorable and comfortable stay, and your kind words are a testament to their hard work and dedication. It is always rewarding to hear that our efforts have made a difference.We look forward to welcoming you back in the future. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to us.
William,Thank you for choosing to stay at The Lofton and for taking the time to provide feedback on your stay. I am delighted you enjoyed your stay with us. We hope travel brings you back to downtown Minneapolis and The Lofton Hotel. Sincerely,Jim WaldvogelGeneral Manager
Front desk staff especially Mason were very friendly and helpful. Hotel is a 2 minute walk from Target Field and next door to Target Center. The light rail is a block away and runs to the airport, Vikings Stadium and Mall of America for a nominal fee.
Restaurants/bars are very convenient. Excellent choice for convenience.
Deborah
Stayed 2 nights in May 2024
Response from Mike on 17 May 2024
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Mason and the entire front desk team strive to provide exceptional service, and your kind words are greatly appreciated.Our prime location near Target Field, Target Center, and the light rail truly makes us a convenient choice for guests, and we're glad you found it so. It's great to know you enjoyed the nearby restaurants and bars as well.We hope to welcome you back soon for another wonderful stay!
4/10 Poor
Krzysztof, Philadelphia
14 May 2024
Poor value for money. The staff was not attentive. The view was nothing special. A bathtub with a jet is overrated and not worthy of the money. Bar is ok. Valet is grossly overpriced.
Krzysztof
Stayed 1 night in May 2024
Response from Jim on 15 May 2024
Thank you for choosing The Lofton for your recent stay. I apologize you did not see value during your stay and we fell short on your expectations.. We certainly recognize the importance of providing value and know we are always working on providing exceptional customer service and value to our guests. We hope you will give us another try on a future visit to Minneapolis. Best Regards,Jim
Hi Elaine,Thank you for choosing The Lofton Hotel and for providing the positive feedback. We look forward to your next stay with us.Jim WaldvogelGeneral Manager
6/10 Okay
Justina
28 Apr 2024
Justina
Stayed 1 night in Apr 2024
Response from Mike on 21 May 2024
Thank you for taking the time to rate your recent stay at The Lofton Hotel Minneapolis. We appreciate your feedback, even without additional comments.We strive to provide an exceptional experience for all our guests, and it seems we fell short during your visit. Your rating suggests there may be areas where we can improve, and we would love to learn more about your experience to help us understand how we can serve you better in the future.If you have any specific concerns or suggestions, please do not hesitate to reach out to us directly. Your insights are invaluable as we continually work towards enhancing our services and facilities.We hope to have the opportunity to welcome you back and provide you with a stay that exceeds your expectations.Thank you once again for your feedback.
Our room number was shared with other guests without our consent. I would consider this hotel to be average, nothing special.
Steven
Stayed 1 night in Apr 2024
Response from Mike on 15 May 2024
Thank you for taking the time to provide your feedback. I sincerely apologize for the issue regarding your room number being shared with other guests. This is not in line with our privacy policies, and we are taking steps to ensure such incidents do not happen in the future.We strive to provide exceptional service and a comfortable stay for all our guests, and it is clear we fell short during your visit. Your feedback is valuable to us, and we will use it to improve our services.We hope you will consider staying with us again, so we can provide you with the outstanding experience you deserve.
Thank you for your wonderful 5-star review! We're thrilled to hear that you enjoyed your stay with us.However, I apologize for the experience you had with our bar attendant. While we're delighted that you found other aspects of your stay satisfying, it's important to us that every interaction is a positive one. We will be addressing this feedback with our team to ensure that all our guests receive the best service possible.We appreciate your feedback and hope to welcome you back soon for another great stay.
Hi Jeff,Thank you for choosing The Lofton and for sharing your 5 Star review. I hope travel brings you back to the Twin Cities and our hotel.Best,Jim WaldvogelGeneral Manager
Very easy to get to restaurants and the Target stadiums. Staff were amazing as well.
Nicole
Stayed 1 night in Apr 2024
Response from Mike on 15 May 2024
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you found our location convenient for accessing restaurants and the Target stadiums. It’s also fantastic to know that our staff made a positive impression on your stay.We truly appreciate your kind words and hope to welcome you back soon for another great experience.
Excellent staff and service. Breakfast was very good. Rooms are good size. Bathroom is nice with plenty of hot water. Since the Hotel was recently sold; I assume the rooms will be redecorated. Excellent location being close to the Target Center and Target Field. Area looks like its n transition.
richard
Stayed 5 nights in Apr 2024
Response from Jim on 17 Apr 2024
Hi Richard,Thank you for choosing The Lofton and for the great feedback. I am delighted you liked our staff, service location and bathroom. We are in transition and we have many improvements on the way.We hope you will continue to stay with us on future trips to downtown Minneapolis.Sincerely,Jim WaldvogelGeneral Manager
Very convenient for what we needed and excellent service
Kelly
Stayed 1 night in Apr 2024
Response from Jim on 16 Apr 2024
Hi Kelly,Thank you for choosing The Lofton. I am delighted you enjoyed your stay and that we provided excellent service. We loved having you as our guest. We hope you will return.Jim WaldvogelGM
The hotel's location is very convenient, with plenty of walkable restaurants and shopping options nearby. Additionally, it is situated close to rail transportation and is a convenient choice for attending both baseball and basketball games.
Robert
Stayed 3 nights in Apr 2024
Response from Jim on 15 Apr 2024
Robert,Thank you for choosing the Lofton and providing valuable feedback. We hope to have you back on your next visit to downtown Minneapolis.Sincerely,Jim WaldvogelGM
hank you for choosing the Lofton and providing valuable feedback. Glad you enjoyed the view from your corner room. We hope to have you back on your next visit to downtown Minneapolis.Sincerely,Jim WaldvogelGM
6/10 Okay
Raquel
Travelled with group
11 Apr 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Only option was to valet for $60 a night. Honestly, it’s almost rude to ask guests to do that. Like, where are we supposed to park?
Raquel
Stayed 1 night in Apr 2024
Response from Romar on 11 Apr 2024
Hi Raquel,Connected to the hotel is the Mayo Clinic Square parking ramp. Their overnight parking charge is around 22, but on nights where there are events, they'll charge you for overnight parking plus the event parking charge which comes up to be the around the same amount or even more than what we charge here at the Lofton Hotel. Self-parking rates fluctuate depending on what's going on downtown. I hope you found this information helpful.
Dear Lynette,Thank you for choosing the Lofton and providing valuable feedback. We hope to have you back on your next visit to downtown Minneapolis.Sincerely,Jim WaldvogelGM
Beautiful facility, staff was very friendly and welcoming
Fletcher
Stayed 1 night in Apr 2024
Response from Jim on 15 Apr 2024
Hi Fletcher,Thank you for choosing the Lofton and providing valuable feedback. We hope to have you back on your next visit to downtown Minneapolis.Sincerely,Jim WaldvogelGM
4/10 Poor
Harlie
Travelled with partner
7 Apr 2024
Liked: Property conditions & facilities
Disliked: Staff & service
It was a really nice hotel, but our room was not ready for us at check-in. We waited three hours for a text telling us our room was ready. We never got a message and only found out our room was ready after going up to the front desk the third time.
Harlie
Stayed 1 night in Apr 2024
Response from Jim on 15 Apr 2024
Hi Harlie,Thank you for choosing the Lofton and providing valuable feedback. I apologize you waited a long time to check in as you room was not ready. We certainly need to improve on this and then not to communicate was not acceptable. I am glad you enjoyed the hotel appreciate you letting me know your experience.We hope to have you back on your next visit to downtown Minneapolis for a future concert or event.Sincerely,Jim WaldvogelGM
Super convenient location for target center events! Had a standard king corner view and loved it.
Rochelle
Stayed 1 night in Apr 2024
Response from Jim on 15 Apr 2024
Hi Rochelle,Thank you for choosing the Lofton and providing valuable feedback. So pleased you loved our corner room with the view. We hope to have you back on your next visit to downtown Minneapolis.Sincerely,Jim WaldvogelGM
10/10 Excellent
Eduie
29 Mar 2024
Eduie
Stayed 1 night in Mar 2024
Response from Mike on 15 May 2024
Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a five-star experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Safe travels!
Hi Sarah,Thank you for staying with us and I am delighted you experienced Excellent Service. Hope to have you return to The Lofton soon.Sincerely,Jim WaldvogelGeneral Manager
With new ownership they are still working out a few kinks but we didn't have any issues and they were very attentive when we needed something. Also the ease of walking within the skyway system was amazing.
Just plan on parking in the ramp around the corner. super easy but it is pricey. 68.00 for one night. was going to choose valet but it’s $125 for that.
Marlowe
Stayed 1 night in Feb 2024
10/10 Excellent
Rayleen
26 Feb 2024
Rayleen
Stayed 1 night in Feb 2024
Response from Mike on 15 May 2024
Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a five-star experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Safe travels!
Great hotel! Connected to the Target Center via skyway. Great food and service. We were able to check in really early. Our room was very nice and our family had a penthouse suite that was awesome. We’ll be back!
Malery
Stayed 1 night in Feb 2024
Response from Jim on 8 Mar 2024
Hi Malery,Thank you for choosing to stay at the Lofton hotel and for the nice survey. So glad you enjoyed our suite, location, service and great food. We look forward to your return.Jim WaldvogelGM
10/10 Excellent
Adam
Travelled with family, Travelled with family and small children
Hi Robert,Thank you for choosing to stay at the Lofton hotel and for the nice survey. We look forward to your return.Jim WaldvogelGM
10/10 Excellent
Zak
10 Feb 2024
Zak
Stayed 2 nights in Feb 2024
Response from Mike on 15 May 2024
Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a five-star experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Safe travels!
Clean and Elegant hotel overall. No pool or hot tub.
Arthur
Stayed 2 nights in Feb 2024
Response from Antonio on 12 Feb 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!
Cute modern hotel with pretty cool views of Minneapolis!
Daniela
Stayed 1 night in Jan 2024
Response from Antonio Pena on 12 Feb 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!
This is our go-to hotel if we want to stay overnight after going to a show at First Avenue. It’s right across the street! And we love getting in-room breakfast. It’s delish!
Tracy
Stayed 1 night in Jan 2024
Response from Antonio on 29 Jan 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!
The hotel has a great location for downtown Minneapolis!!!
Ross
Stayed 2 nights in Jan 2024
Response from Antonio on 23 Jan 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!
10/10 Excellent
Robert
21 Jan 2024
Robert
Stayed 1 night in Jan 2024
Response from Antonio on 23 Jan 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!
Not enough signs to show where sky walk or restaurant located.
In room dining ending at 10:00 is not convenient for those that went to game. Most hotels are 12:00
Vicki
Stayed 1 night in Jan 2024
Response from Antonio on 23 Jan 2024
-Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. I hope you will accept our sincerest apologies for failing to provide the high levels of service that we are known for during your recent stay. Your comments have been shared with the appropriate departments so that they may be addressed and we hope to have the opportunity to welcome you back again in the future.
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!
10/10 Excellent
Shawn
20 Jan 2024
Shawn
Stayed 1 night in Jan 2024
Response from Antonio on 23 Jan 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!
2/10 Terrible
Erin
15 Jan 2024
Erin
Stayed 1 night in Jan 2024
Response from Antonio on 17 Jan 2024
Hello Erin,Thank you for filling out a review. May I get some details on what happened during your stay?