Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Reviews of The Lofton Hotel, Tapestry Collection by Hilton

4.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 730 out of 1000 reviews" "
Rating 8 - Good. 168 out of 1000 reviews" "
Rating 6 - Okay. 59 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Mike on 28 May 2024
Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you had such a positive experience during your stay with us.We look forward to welcoming you back in the near future. If there's anything more that we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Mike on 27 May 2024
Thank you for your recent stay and for taking the time to rate us! We’re pleased to see your 4-star review.While we’re glad you had a positive experience, we always aim for excellence. If there's anything specific that could have made your stay even better, we’d love to hear your thoughts.We look forward to welcoming you back and providing an even more exceptional stay in the future.

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, property conditions & facilities
Water was off for my first stay and I wasn’t informed.
Stayed 1 night in May 2024
Response from Jim on 24 May 2024
Hi Jada,Thank you for choosing The Lofton and for taking the time to fill out the nice survey. Your feedback is important. I apologize the water was turned off without notice due to a pipe leak that required an emergency repair.I hope travel brings you back the Minneapolis and The Lofton. BestJim Waldvogel

10/10 Excellent

amado

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mike on 24 May 2024
Thank you so much for your wonderful review and for awarding us a perfect 5 out of 5! We are thrilled to hear that you had such a positive experience during your stay with us.Our team works diligently to ensure every guest enjoys a memorable and comfortable stay, and your kind words are a testament to their hard work and dedication. It is always rewarding to hear that our efforts have made a difference.We look forward to welcoming you back in the future. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to us.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Jim on 20 May 2024
William,Thank you for choosing to stay at The Lofton and for taking the time to provide feedback on your stay. I am delighted you enjoyed your stay with us. We hope travel brings you back to downtown Minneapolis and The Lofton Hotel. Sincerely,Jim WaldvogelGeneral Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff especially Mason were very friendly and helpful. Hotel is a 2 minute walk from Target Field and next door to Target Center. The light rail is a block away and runs to the airport, Vikings Stadium and Mall of America for a nominal fee. Restaurants/bars are very convenient. Excellent choice for convenience.
Stayed 2 nights in May 2024
Response from Mike on 17 May 2024
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Mason and the entire front desk team strive to provide exceptional service, and your kind words are greatly appreciated.Our prime location near Target Field, Target Center, and the light rail truly makes us a convenient choice for guests, and we're glad you found it so. It's great to know you enjoyed the nearby restaurants and bars as well.We hope to welcome you back soon for another wonderful stay!

4/10 Poor

Krzysztof, Philadelphia

Poor value for money. The staff was not attentive. The view was nothing special. A bathtub with a jet is overrated and not worthy of the money. Bar is ok. Valet is grossly overpriced.
Stayed 1 night in May 2024
Response from Jim on 15 May 2024
Thank you for choosing The Lofton for your recent stay. I apologize you did not see value during your stay and we fell short on your expectations.. We certainly recognize the importance of providing value and know we are always working on providing exceptional customer service and value to our guests. We hope you will give us another try on a future visit to Minneapolis. Best Regards,Jim

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Jim on 13 May 2024
Hi Elaine,Thank you for choosing The Lofton Hotel and for providing the positive feedback. We look forward to your next stay with us.Jim WaldvogelGeneral Manager

6/10 Okay

Justina

Stayed 1 night in Apr 2024
Response from Mike on 21 May 2024
Thank you for taking the time to rate your recent stay at The Lofton Hotel Minneapolis. We appreciate your feedback, even without additional comments.We strive to provide an exceptional experience for all our guests, and it seems we fell short during your visit. Your rating suggests there may be areas where we can improve, and we would love to learn more about your experience to help us understand how we can serve you better in the future.If you have any specific concerns or suggestions, please do not hesitate to reach out to us directly. Your insights are invaluable as we continually work towards enhancing our services and facilities.We hope to have the opportunity to welcome you back and provide you with a stay that exceeds your expectations.Thank you once again for your feedback.

6/10 Okay

Steven

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our room number was shared with other guests without our consent. I would consider this hotel to be average, nothing special.
Stayed 1 night in Apr 2024
Response from Mike on 15 May 2024
Thank you for taking the time to provide your feedback. I sincerely apologize for the issue regarding your room number being shared with other guests. This is not in line with our privacy policies, and we are taking steps to ensure such incidents do not happen in the future.We strive to provide exceptional service and a comfortable stay for all our guests, and it is clear we fell short during your visit. Your feedback is valuable to us, and we will use it to improve our services.We hope you will consider staying with us again, so we can provide you with the outstanding experience you deserve.

10/10 Excellent

amado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar attendant cool use a better attitude
Stayed 1 night in Apr 2024
Response from Mike on 15 May 2024
Thank you for your wonderful 5-star review! We're thrilled to hear that you enjoyed your stay with us.However, I apologize for the experience you had with our bar attendant. While we're delighted that you found other aspects of your stay satisfying, it's important to us that every interaction is a positive one. We will be addressing this feedback with our team to ensure that all our guests receive the best service possible.We appreciate your feedback and hope to welcome you back soon for another great stay.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jim on 13 May 2024
Hi Jeff,Thank you for choosing The Lofton and for sharing your 5 Star review. I hope travel brings you back to the Twin Cities and our hotel.Best,Jim WaldvogelGeneral Manager

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to restaurants and the Target stadiums. Staff were amazing as well.
Stayed 1 night in Apr 2024
Response from Mike on 15 May 2024
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you found our location convenient for accessing restaurants and the Target stadiums. It’s also fantastic to know that our staff made a positive impression on your stay.We truly appreciate your kind words and hope to welcome you back soon for another great experience.

8/10 Good

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service. Breakfast was very good. Rooms are good size. Bathroom is nice with plenty of hot water. Since the Hotel was recently sold; I assume the rooms will be redecorated. Excellent location being close to the Target Center and Target Field. Area looks like its n transition.
Stayed 5 nights in Apr 2024
Response from Jim on 17 Apr 2024
Hi Richard,Thank you for choosing The Lofton and for the great feedback. I am delighted you liked our staff, service location and bathroom. We are in transition and we have many improvements on the way.We hope you will continue to stay with us on future trips to downtown Minneapolis.Sincerely,Jim WaldvogelGeneral Manager

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for what we needed and excellent service
Stayed 1 night in Apr 2024
Response from Jim on 16 Apr 2024
Hi Kelly,Thank you for choosing The Lofton. I am delighted you enjoyed your stay and that we provided excellent service. We loved having you as our guest. We hope you will return.Jim WaldvogelGM

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's location is very convenient, with plenty of walkable restaurants and shopping options nearby. Additionally, it is situated close to rail transportation and is a convenient choice for attending both baseball and basketball games.
Stayed 3 nights in Apr 2024
Response from Jim on 15 Apr 2024
Robert,Thank you for choosing the Lofton and providing valuable feedback. We hope to have you back on your next visit to downtown Minneapolis.Sincerely,Jim WaldvogelGM

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jim on 16 Apr 2024
Hi Bob,Thank you for choosing The Lofton. We hope you will return.Best,Jim WaldvogelGM

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view from our corner room
Stayed 2 nights in Apr 2024
Response from Jim on 15 Apr 2024
hank you for choosing the Lofton and providing valuable feedback. Glad you enjoyed the view from your corner room. We hope to have you back on your next visit to downtown Minneapolis.Sincerely,Jim WaldvogelGM

6/10 Okay

Raquel

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Only option was to valet for $60 a night. Honestly, it’s almost rude to ask guests to do that. Like, where are we supposed to park?
Stayed 1 night in Apr 2024
Response from Romar on 11 Apr 2024
Hi Raquel,Connected to the hotel is the Mayo Clinic Square parking ramp. Their overnight parking charge is around 22, but on nights where there are events, they'll charge you for overnight parking plus the event parking charge which comes up to be the around the same amount or even more than what we charge here at the Lofton Hotel. Self-parking rates fluctuate depending on what's going on downtown. I hope you found this information helpful.

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top quality.
Stayed 1 night in Apr 2024
Response from Jim on 15 Apr 2024
Dear Lynette,Thank you for choosing the Lofton and providing valuable feedback. We hope to have you back on your next visit to downtown Minneapolis.Sincerely,Jim WaldvogelGM

10/10 Excellent

Fletcher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility, staff was very friendly and welcoming
Stayed 1 night in Apr 2024
Response from Jim on 15 Apr 2024
Hi Fletcher,Thank you for choosing the Lofton and providing valuable feedback. We hope to have you back on your next visit to downtown Minneapolis.Sincerely,Jim WaldvogelGM

4/10 Poor

Harlie

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
It was a really nice hotel, but our room was not ready for us at check-in. We waited three hours for a text telling us our room was ready. We never got a message and only found out our room was ready after going up to the front desk the third time.
Stayed 1 night in Apr 2024
Response from Jim on 15 Apr 2024
Hi Harlie,Thank you for choosing the Lofton and providing valuable feedback. I apologize you waited a long time to check in as you room was not ready. We certainly need to improve on this and then not to communicate was not acceptable. I am glad you enjoyed the hotel appreciate you letting me know your experience.We hope to have you back on your next visit to downtown Minneapolis for a future concert or event.Sincerely,Jim WaldvogelGM

10/10 Excellent

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location for target center events! Had a standard king corner view and loved it.
Stayed 1 night in Apr 2024
Response from Jim on 15 Apr 2024
Hi Rochelle,Thank you for choosing the Lofton and providing valuable feedback. So pleased you loved our corner room with the view. We hope to have you back on your next visit to downtown Minneapolis.Sincerely,Jim WaldvogelGM

10/10 Excellent

Eduie

Stayed 1 night in Mar 2024
Response from Mike on 15 May 2024
Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a five-star experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Karen B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What for a game at target center. And just love had to walk over to the game.
Stayed 1 night in Feb 2024
Response from Jim on 22 Mar 2024
Hi Karen.So pleased you enjoyed the hotel and Twolves game. Hope you can return to the hotel for a fun playoff run.Jim WaldvogelGM

10/10 Excellent

BART

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great but Expedia did not submit our virtual credit card information so we were over charged. Not happy with Expedia.
Stayed 4 nights in Mar 2024
Response from Jim on 19 Mar 2024
Hi Bart,Thank you for choosing to stay at The Lofton. So pleased you enjoyed our hotel. We look forward to your next stay.Best,Jim WaldvogelGM

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 5 nights in Mar 2024
Response from Jim on 19 Mar 2024
Hi Sarah,Thank you for staying with us and I am delighted you experienced Excellent Service. Hope to have you return to The Lofton soon.Sincerely,Jim WaldvogelGeneral Manager

10/10 Excellent

Rachelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were here for Big 10 Tournament! It was amazing! Will be back next year too!
Stayed 6 nights in Mar 2024
Response from Jim on 12 Mar 2024
Rachelle What a fun weekend thank you for staying with us and for the nice feedback. Hope to see you again.Best,Jim Waldvogel GM

10/10 Excellent

Jackie, Blaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With new ownership they are still working out a few kinks but we didn't have any issues and they were very attentive when we needed something. Also the ease of walking within the skyway system was amazing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ladanart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it well.
Stayed 1 night in Feb 2024
Response from Jim on 8 Mar 2024
Hi Ladanart,Thank you for choosing to stay at the Lofton hotel and for the nice survey. We look forward to your return.Jim WaldvogelGM

10/10 Excellent

Marlowe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just plan on parking in the ramp around the corner. super easy but it is pricey. 68.00 for one night. was going to choose valet but it’s $125 for that.
Stayed 1 night in Feb 2024

10/10 Excellent

Rayleen

Stayed 1 night in Feb 2024
Response from Mike on 15 May 2024
Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a five-star experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Malery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Great hotel! Connected to the Target Center via skyway. Great food and service. We were able to check in really early. Our room was very nice and our family had a penthouse suite that was awesome. We’ll be back!
Stayed 1 night in Feb 2024
Response from Jim on 8 Mar 2024
Hi Malery,Thank you for choosing to stay at the Lofton hotel and for the nice survey. So glad you enjoyed our suite, location, service and great food. We look forward to your return.Jim WaldvogelGM

10/10 Excellent

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just don’t like it’s no pool and the rooms are a bit small
Stayed 2 nights in Feb 2024

10/10 Excellent

Younger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love it
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jim on 8 Mar 2024
Hi Robert,Thank you for choosing to stay at the Lofton hotel and for the nice survey. We look forward to your return.Jim WaldvogelGM

10/10 Excellent

Zak

Stayed 2 nights in Feb 2024
Response from Mike on 15 May 2024
Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a five-star experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Elegant hotel overall. No pool or hot tub.
Stayed 2 nights in Feb 2024
Response from Antonio on 12 Feb 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute modern hotel with pretty cool views of Minneapolis!
Stayed 1 night in Jan 2024
Response from Antonio Pena on 12 Feb 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go-to hotel if we want to stay overnight after going to a show at First Avenue. It’s right across the street! And we love getting in-room breakfast. It’s delish!
Stayed 1 night in Jan 2024
Response from Antonio on 29 Jan 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Antonio on 29 Jan 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable.
Stayed 1 night in Dec 2023
Response from Antonio on 29 Jan 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great location for downtown Minneapolis!!!
Stayed 2 nights in Jan 2024
Response from Antonio on 23 Jan 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Antonio on 23 Jan 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough signs to show where sky walk or restaurant located. In room dining ending at 10:00 is not convenient for those that went to game. Most hotels are 12:00
Stayed 1 night in Jan 2024
Response from Antonio on 23 Jan 2024
-Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. I hope you will accept our sincerest apologies for failing to provide the high levels of service that we are known for during your recent stay. Your comments have been shared with the appropriate departments so that they may be addressed and we hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Antonio on 23 Jan 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Shawn

Stayed 1 night in Jan 2024
Response from Antonio on 23 Jan 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Antonio on 23 Jan 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

2/10 Terrible

Erin

Stayed 1 night in Jan 2024
Response from Antonio on 17 Jan 2024
Hello Erin,Thank you for filling out a review. May I get some details on what happened during your stay?