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Reviews of Sonder at East End

3.5 out of 5
Sonder at East End
240 Chicago Avenue, Minneapolis, MN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 74 out of 103 reviews" "
Rating 8 - Good. 18 out of 103 reviews" "
Rating 6 - Okay. 6 out of 103 reviews" "
Rating 4 - Poor. 1 out of 103 reviews" "
Rating 2 - Terrible. 4 out of 103 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Khalid

Business traveller
Liked: Cleanliness, property conditions & facilities
The property was great. Was clean, for most part. Two of the towels were not very clean and the iron board was broken. Over all the stay was nice and pleasant.
Stayed 4 nights in May 2024

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is absolutely perfect it is right next to the stadium and walking distance to many bars and restaurants, it had everything you needed to cook a meal if you wanted to I would absolutely recommend staying here and I will be in the future
Stayed 2 nights in May 2024

10/10 Excellent

Michael, Surry

Liked: Cleanliness, amenities, property conditions & facilities
So the keyless feature was nice. Would have been a bit better if the keyless feature was also an option for the entry door from Trader Joe's. At least I did not see it. Had to go outside and then inside. Building nice, felt secure and the it felt safe. Friendly residents, it seemed. The apartment was nice, obviously new. Had a couple issues. The floor was clean, but sticky, likely due to the cleanser used (like spray and wipe stuff). The electric tea pot, so far I could determine never switched off (the water just kept boiling); and the shower drain did not properly drain (it is one of those pop up ones that needs to be turned or moved to stay all the way up). I left the management know and they quickly responded and took care of everything. Floors redone, new tea pot and life was good. They responded quickly and were prompt. Thank you Sonder management. The tub drain mechanism I disassembled (I always travel with a few tools) and then reassembled. There was a bit of a clog in the drain. Nothing serious. All worked well afterwards. The stove light (microwave nightlight) did not work and was promptly replaced, too. For my part, as I travel, I cook and clean up after myself. I'd like to see a few more pieces of cookware available, perhaps a steamer for fresh vegetables; and perhaps a little nicer frying pan (I am not a fan of Teflon). I also tend to wash my dishes rather than use the dishwasher, so a small bottle of liquid dish soap would be nice.
Stayed 5 nights in Apr 2024

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was really conveniently located. Had everything we needed.
Stayed 4 nights in Mar 2024

10/10 Excellent

Alfred

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice place. Ellipticals need a tune up
Stayed 2 nights in Mar 2024

8/10 Good

Tiffany

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Keira

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love the place

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room. Amenities and service in a convenient location!
Stayed 5 nights in Feb 2024

6/10 Okay

Moira

Business traveller
Liked: Property conditions & facilities
There was a dog that seemed to be abandoned in the hallway and barked at people quite a bit. I came back to my apartment at about 3am after a night out and saw the dog. By noon the next day the dog still hadn’t been claimed by anybody :( it was really sad. And since it was Sunday there were no staff on site who could look into it. A few folks staying in the building also reported it. Hope it gets figured out. Cleanliness was ok. The apartment had a perfume mixed with feet smell in the kitchen which was offputting… the door throughout the apartment were sticky and there were dust bunnies on the floor. Elevator was very high traffic. I waited 5 minutes for it to get to my floor one day. Parking garage was a little hard to find. At first i parked in the Trader Joe’s lot which is on the same block but realized the garage has a different address than the buildings address and is around the corner. I love how spacious the units are at least. Sonder units seem to be hit or miss. Overall an ok stay but I probably wouldn’t come back to this one.
Stayed 3 nights in Feb 2024
Response from Sonder on 1 Mar 2024
Hi Moira, your feedback is important to us. We appreciate you bringing the issue with the dog to our attention. Our team was able to look into and resolve the issue quickly. We appreciate your thoughts about your space, and will relay them to our team. We hope to host you again and show you a better experience.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really nice property, well kept and the process was extremely easy to check in and check out. They provided everything we needed while staying there
Stayed 4 nights in Jan 2024

8/10 Good

SIDHU

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Romeo

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Very comfortable. Overall amazing experience.
Stayed 4 nights in Jan 2024

10/10 Excellent

Katy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sonder on 8 Feb 2024
Hi Katy, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2024
Response from Sonder on 11 Jan 2024
Hi, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities
We were in Minneapolis over Christmas and our room afforded us enough space and kitchen capacity to get together. The Trader Joe’s on the 1st floor was an A
Stayed 6 nights in Dec 2023

8/10 Good

Marilyn A

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We chose this property as we were attending our first Vikings game and my adult kids joined us for two nights for the holiday. The property is very nice and gives a very safe environment. Very nice neighborhood for downtown and would recommend. We have a couple of tiny issues that we reported and I'm confident will be resolved before our next visit.
Stayed 7 nights in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Perfect location
Beautiful place and perfectly located near the Stadium.
Stayed 2 nights in Nov 2023

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Booked a 6 night stay here over Thanksgiving. The unit is new, spacious and pretty modern. Some amenities were not present at check-in but the Sonder staff were very, very responsive via their company app. There are very few stores and shopping nearby which is not great when it's a holiday or just really cold out (which it was). That said, it was only 5 minutes walking to both the light rail stop and US Bank Stadium. My main suggestion is to simplify parking. Sonder provided validation tickets that have a discounted rate but it was still inconsistent.
Stayed 6 nights in Nov 2023

8/10 Good

Savy

Stayed 4 nights in Oct 2023

6/10 Okay

Olivier

Stayed 8 nights in Oct 2023
Response from Sonder on 30 Oct 2023
Hi Olivier, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
There were sheets and towels left in the washer when we arrived. The pull out couch had no sheets so thats how I discovered the wet laundry i had to dry and then use. The sheet on the pullout couch was filled wirh crumba. The couch fabric was clearly dirty. The shower had very low water pressure. I loved the location. Easy ealk to tram, Vikings game, parking, and easy to get to.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ying

Stayed 3 nights in Oct 2023

6/10 Okay

Jussi

Liked: Cleanliness, amenities, property conditions & facilities
Otherwise OK, but no noise insulation between the floors, there was noise from the unit above at all hours. Otherwise would have given four stars
Stayed 5 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Nn

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Michael

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Parking was insanely expensive and as a result negated the "deal" we thought we were receiving. About a third of the lights in the unit did not work and when we used the app to notify someone of the issue we did not see or hear from anyone till the following evening. The street noise was extremely loud and it was difficult to sleep. Lastly, the advertisements and their site showed a pool area which was one of the main reasons we chose that location. Upon arriving we found the pool was closed for the season. No where in the listing was that stated.
Stayed 3 nights in Oct 2023
Response from Sonder on 23 Oct 2023
Hi Michael, your feedback is important to us. We're sorry for the issues in your space. We will relay your feedback to our team and work to include noise, parking, and pool closure information more in-depth on our listing. We will also work to complete requests in a more timely manner going forward. Should you choose to give us another chance, we'd love the opportunity to make it up to you.

8/10 Good

Craig

Liked: Cleanliness, property conditions & facilities
The apartment was great and the location was perfect. A fair amount of walking noise from upstairs apt, and cleanliness was not on par with a hotel. Crumbs under tables, a hair right on sink in bathroom, gunk in tub that wiped right off, tv remote that didn’t work, and the tv couldn’t be plugged in if light was, as one plug didn’t work.
Stayed 4 nights in Sep 2023

2/10 Terrible

Yan

Travelled with group
Disliked: Cleanliness
Terrible hygiene conditions
I have irritation and itch all over my body since I stayed there, hair and body!!! Their towel and sheets aren’t clean at all
Stayed 3 nights in Sep 2023
Response from Sonder on 23 Oct 2023
Hi Yan, we're very sorry to learn about your experience. Cleanliness is one of our top priorities, and we apologize you were unsatisfied. We will thoroughly review our cleaning procedures with our team and work to improve. Should you choose to give us another chance, we'd love to make it up to you with a better stay.

10/10 Excellent

KENNETH

Stayed 13 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Bunch of dust on air conditioning cover Sofa a bit uncomfortable Took alittle while but got the shower going. Water didn’t want to go up the shower head. Otherwise a very pleasant stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Javier

Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
This felt like a home, as a one bedroom apartment. I did not use the pool or small gym but this had a great king size bed and nice furniture. I loved the location as well and check in was super easy.
Stayed 5 nights in Aug 2023

10/10 Excellent

Bruno

Stayed 2 nights in Jun 2023

10/10 Excellent

Dalibor

Stayed 2 nights in Jun 2023

10/10 Excellent

Morten

Stayed 17 nights in Jan 2023
Response from Sonder on 22 May 2023
Hi Morten, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

Lolita Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apt was spacious and well laid out. It was quiet and clean. The only thing I would change is to add cable to the TV so we could have access to local news. Or make it a smart tv because the only option is Chromecast.
Stayed 4 nights in Apr 2023
Response from Sonder on 25 Apr 2023
Thank you for staying with us, Lolita. We've made note of your feedback.

10/10 Excellent

Karin

Stayed 2 nights in Apr 2023
Response from Sonder on 5 Apr 2023
Hi Karin, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at East End in Minneapolis, and it was amazing. The apartment was spacious and clean, and had everything we needed. The area was safe, and we were close to an LRT stop
Stayed 4 nights in Mar 2023
Response from Sonder on 26 Apr 2023
Thank you for staying with us, Denise!

10/10 Excellent

Bridget

Stayed 2 nights in Feb 2023
Response from Sonder on 5 Apr 2023
Hi Bridget, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40 cities worldwide.

10/10 Excellent

Nathaniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was absolutely beautiful. The unit was extremely clean and current. It could have been better stocked with paper towels and towels, but they are speedy response to your request resolve that issue sonders are super professional and on top of everything I am a clean freak so to see the unit extremely clean made me very comfortable and I appreciated that they did not have requirements for you to clean before you laugh but me being the person I am I steal, took out the garbage put my dirty towels in a pile and made sure it was the way it was when I came in this far the best stay I have ever had and I travel a lot . Thank you. Sounders job well done!
Stayed 4 nights in Jan 2023

10/10 Excellent

Eric

Stayed 2 nights in Jan 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was amazing! So well laid out and appointed. We needed nothing to make our stay perfect - i it was already there.

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great, exactly what and where I needed.

10/10 Excellent

Jayaganesh

10/10 Excellent

Michael

Stayed 2 nights in Nov 2022

10/10 Excellent

J

Stayed 5 nights in Nov 2022

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location for a football game - place was excellent and well appointed. Can't beat it...
Stayed 2 nights in Nov 2022

10/10 Excellent

Jaden

Stayed 3 nights in Oct 2022

10/10 Excellent

Cindy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean and I would recommend to others
Stayed 4 nights in Jun 2022