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Reviews of Best Western Eden Prairie Inn

2.5 out of 5
Best Western Eden Prairie Inn
11500 W 78th Street, Eden Prairie, MN

Reviews

8.2

Very good

Rating 10 - Excellent. 371 out of 1001 reviews" "
Rating 8 - Good. 391 out of 1001 reviews" "
Rating 6 - Okay. 143 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast needs work. Microwaved egg patties and sausages both days
Stayed 2 nights in May 2024
Response from Best Western team. on 20 May 2024
We will try our best. Thank you for your feedback.

4/10 Poor

Brad

Travelled with partner
Disliked: Property conditions & facilities
Good location, near many things. Better price than other options. Bed was comfortable. Fridge and microwave in room. Fair breakfast. Phone cord was broken. Hallways was noisy. Electrical outlet (behind the bed) had 4 cords plugged in with bed pressed up against (and bending) cords. Very unsafe.
Stayed 1 night in May 2024
Response from Best Western team. on 20 May 2024
Mr. Brad thank you for staying with us and for your feedback.

10/10 Excellent

Shontiva

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Best Western on 10 May 2024
Thank you for staying with us.

10/10 Excellent

Sherrie, Shakopee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The rooms are nice. Great place.
Stayed 2 nights in Apr 2024
Response from Best Western team. on 30 Apr 2024
Thank you

8/10 Good

Leann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western team. on 30 Apr 2024
Thank you

8/10 Good

Vicki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean. I LOVED that the room wasn’t carpeted. Shower was good. Staff was friendly. Only complaint was the comforter smelled sweaty and it wasn’t mine.
Stayed 1 night in Apr 2024
Response from Best Western team. on 30 Apr 2024
Thank you for your feedback and staying with us.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Apr 2024
Response from Best Western team. on 30 Apr 2024
Thank you

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Best Western team. on 30 Apr 2024
Thank you

4/10 Poor

Sarah

Stayed 1 night in Mar 2024
Response from Best Western on 27 Mar 2024
Thank you for staying with us

2/10 Terrible

Emily

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude people, lied to me about rules and wouldn’t let me check in because I was 20 and there rules are 21 but I called twice to double check before booking
Stayed 3 nights in Feb 2024
Response from BW team. on 20 Feb 2024
I apologize for your inconvenience.

6/10 Okay

Mark

Staff was very nice! Room was average, I found the curtain was broken so the room was not dark in the morning. The mirrors in the bathroom were dirty! Parking lot was very icy. I could hear the people above me walking till 11 PM and up at 6 AM, I was on the second floor
Stayed 2 nights in Feb 2024
Response from Best Western on 18 Feb 2024
Thank you for staying with us.

6/10 Okay

Maksim, Glenview

Business traveller
The hotel is outdated. Breakfesr is a joke. This was my second time I stayed there and will be my last.
Stayed 4 nights in Feb 2024
Response from BW team. on 17 Feb 2024
Thank you

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and rooms small but comfortable
Stayed 1 night in Feb 2024
Response from Best Western on 16 Feb 2024
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from BW team. on 15 Feb 2024
THANK YOU

2/10 Terrible

Richard

Stayed 1 night in Oct 2023
Response from Best Western on 6 Feb 2024
Thank you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from BW team. on 29 Jan 2024
Thank you

10/10 Excellent

Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best jacuzzi suite ever
Stayed 1 night in Dec 2023
Response from BW team. on 26 Jan 2024
Thank you

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from BW team. on 26 Jan 2024
Thank you

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from BW team. on 27 Dec 2023
THANK YOU FOR YOUR STAY.

10/10 Excellent

Boo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Eden Prairie Inn on 11 Dec 2023
Thank you

4/10 Poor

Israel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bed sheets were stained.
Stayed 3 nights in Nov 2023
Response from Best Western Eden Prairie Inn on 11 Dec 2023
My apology

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for shopping, access to motorways, visiting friends, restaurants ... yet it felt like we were in a neighbourhood because of the aspect/view was trees and skyline.
Stayed 1 night in Nov 2023
Response from Best Western Eden Prairie Inn on 25 Nov 2023
Thank you for choosing our hotel.

8/10 Good

Kieu Ngan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe,transpotation, parking
Stayed 3 nights in Nov 2023
Response from Best Western Eden Prairie Inn on 21 Nov 2023
Thank you for staying with us

6/10 Okay

Garrett, Eden Prairie

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Not great, but then again not horrible. It was a good place to put our heads at night.
Stayed 2 nights in Nov 2023
Response from BW team. on 13 Nov 2023
Thank you

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Best Western Eden Prairie Inn on 5 Nov 2023
Thank you for your feedback

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Best Western Eden Prairie Inn on 5 Nov 2023
Thank you for your feedback

8/10 Good

Robert

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Oct 2023
Response from Best Western Eden Prairie Inn on 31 Oct 2023
Thank you

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Best Western Eden Prairie Inn on 31 Oct 2023
Thank you

4/10 Poor

Carrie

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff just there, didn't newness conversation. Room was dirty, could see dust/dirt on the furniture and floor. Smelled loke the previous person smoked in the room and nothing was done to clean afterward. There was dirt in the sheets of the bed. Won't ever stay there again.
Stayed 1 night in Oct 2023
Response from BW team. on 30 Oct 2023
Thank you

6/10 Okay

Janet

Travelled with group
Liked: Staff & service, amenities
The room was small. Wasn't a nightstand. The receptionist said she was upgrading us to a double gueen which would be a bigger room, but I think she didn't have the single queen we originally booked. The bed was practically against the wall. The breakfast was not up to Best Western standand quality. We will definitely pick the Country Inn next time.
Stayed 3 nights in Oct 2023
Response from BW team. on 30 Oct 2023
Thank you

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from BW team. on 26 Oct 2023
Thank you.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from BW team. on 26 Oct 2023
Thank you

6/10 Okay

Drew

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2023
Response from Best Western Eden Prairie Inn on 24 Oct 2023
Thank you

8/10 Good

Thomas

Stayed 1 night in Oct 2023
Response from Best Western Eden Prairie Inn on 31 Oct 2023
Thank you

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its was a great stay. Staff was super pleasent, friendly amx helpful. Great breakfast and the rooms were very nice. The only complaints we had were that our bathroom door didnt actually shut it just kinda sat in the frame you could puah it open after you "shut" and locked it with no effort. And the front door would get stuck so we had to double check it was shut all the way. But honestly everything else was so great. Its in a good area to do lots of activities. You could honeatly walk everywhere.
Stayed 3 nights in Oct 2023
Response from BW team. on 23 Oct 2023
THANK YOU FOR YOUR FEEDBACK.

8/10 Good

kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to mall and restaurants
Stayed 1 night in Oct 2023
Response from BW team. on 23 Oct 2023
THANK YOU

8/10 Good

Logan

Travelled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Sep 2023
Response from BW team. on 23 Oct 2023
THANK YOU

2/10 Terrible

Elizabeth

Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from BW team. on 23 Oct 2023
THANK YOU

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from BW team. on 23 Oct 2023
THANK YOU

10/10 Excellent

Ann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable. The shower was WONDERFUL! People were very nice.
Stayed 1 night in Oct 2023
Response from BW team. on 9 Oct 2023
Thank you for staying with us.

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Everything was clean
Stayed 1 night in Oct 2023
Response from Best Western Eden Prairie Inn on 8 Oct 2023
Thank you for staying with us.

6/10 Okay

Luke

Disliked: Property conditions & facilities
Bathtub faucet dripped steady and the tub lacked a stopper so a shower was the only option.
Stayed 1 night in Oct 2023
Response from BW team. on 9 Oct 2023
Thank you for staying with us.

10/10 Excellent

Prashant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Best Western Eden Prairie Inn on 6 Oct 2023
Thank you for staying with us.

4/10 Poor

Holly

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs!!!!
I left covered in bed bug bites. Did I see them? no, but then I have never had bed bug bites before. However the only time I have as in shorts and barefoot was in bed. They told me they just had an inspection, well I’m going to guess they must not check very well because there is no other explanation for the red itchy welts all over my extremities. I have counted 14 on one leg and over 20 bites on the other. I am miserable right now.
Stayed 3 nights in Sep 2023

10/10 Excellent

Julia

Stayed 1 night in Sep 2023
Response from BW team. on 23 Oct 2023
THANK YOU

6/10 Okay

Staci

Liked: Room comfort
Disliked: Cleanliness
Not great
The rooms were not that clean, there was a sticky substance on the carpet. It smelled like sewer.
Stayed 2 nights in Sep 2023
Response from Best Western Eden Prairie Inn on 25 Sept 2023
I'm sorry that you had to experience it. have a great day.

8/10 Good

Renee

Stayed 1 night in Sep 2023
Response from BW team. on 16 Oct 2023
Thank you

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was neat and clean. Only thing missing was wash cloths. Excellent breakfast.
Stayed 1 night in Sep 2023
Response from BW team. on 24 Sept 2023
Thank you for staying with us.

6/10 Okay

Katherine

Stayed 1 night in Sep 2023
Response from Best Western Eden Prairie Inn on 21 Sept 2023
Thank you for staying with us.

6/10 Okay

Heather

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our room was very small and not clean when we got there. We needed to ask for toilet paper and pool towels. Staff was very friendly and responsive. Breakfast was excellent.
Stayed 2 nights in Sep 2023
Response from BW team. on 18 Sept 2023
Thank you for staying with us.