Exterior
Check availability

Reviews of AC Hotel Bloomington Mall of America

3 out of 5
AC Hotel Bloomington Mall of America
8100 26th Avenue South, Bloomington, MN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 762 out of 1002 reviews" "
Rating 8 - Good. 157 out of 1002 reviews" "
Rating 6 - Okay. 45 out of 1002 reviews" "
Rating 4 - Poor. 15 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jackie

Stayed 2 nights in May 2024
Response from Kristen on 21 May 2024
We are so glad you enjoyed your stay! We can't wait to welcome you back!

10/10 Excellent

Vicky

Travelled with group
Liked: Staff & service, property conditions & facilities
Requested early check in & it was set up for us.
Stayed 1 night in May 2024
Response from Kristen on 21 May 2024
I am so glad we were able to accommodate an early check in for you and that everything was great during your stay

2/10 Terrible

Barbara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very quiet and clean. what i didn't like no microwave and no swimming pool.
Stayed 1 night in May 2024
Response from Kristen on 17 May 2024
I am very glad you enjoyed the the quiet and cleanliness of the room. I am so sorry that it was not communicated that our rooms do not have microwaves or a pool as part of our amenities.

8/10 Good

Brenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean, and great prices!
Stayed 1 night in May 2024
Response from Kristen on 17 May 2024
I am so glad you enjoyed your stay! We hope to welcome you back soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kristen on 6 May 2024
We are so happy you enjoyed your stay! We can't wait to welcome you back!

6/10 Okay

Jeilani

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It’s not family friendly hotel
Stayed 1 night in May 2024
Response from Kristen on 6 May 2024
I am so sorry you did not enjoy your stay! We would love to get more feedback onto how we can improve.

10/10 Excellent

Brady

Stayed 1 night in Apr 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kristen on 1 May 2024
So glad you enjoyed your stay! We can't wait to welcome you back!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kristen on 24 Apr 2024
We are so glad you enjoyed your stay! We can't wait to welcome you back!

10/10 Excellent

Demi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were soooo nice! Super accommodating. The hotel was very clean and smelled really good. Rooms were nice, drinks were good. Will definitely be back.
Stayed 2 nights in Apr 2024
Response from Kristen on 21 Apr 2024
I am so glad you enjoyed your stay! We can't wait to welcome you back!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kristen on 21 Apr 2024
I am so happy you enjoyed your stay with us! We hope to welcome you back soon!

10/10 Excellent

Rahsheen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property & accommodating staff
Stayed 2 nights in Apr 2024
Response from Kristen on 15 Apr 2024
We are so glad you enjoyed your stay! We can't wait to welcome you back!

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, spacious rooms, great hotel right beside.
Stayed 1 night in Apr 2024
Response from Kristen on 13 Apr 2024
We are so glad you enjoyed your stay! We can't wait to welcome you back!

10/10 Excellent

Peggy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Brian Scott -Assistant General Manager on 8 Apr 2024
Thank you for choosing to stay at the AC Hotel Bloomington Mall of America. We are grateful for your 5-star review and look forward to welcoming you back again soon.

10/10 Excellent

Qian

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Brian Scott -Assistant General Manager on 8 Apr 2024
Thank you for choosing to stay at the AC Hotel Bloomington Mall of America. We are grateful for your 5-star review and look forward to welcoming you back again soon.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. I was very pleased as to how clean the lobby area and rooms were at this hotel.
Stayed 1 night in Mar 2024
Response from Kristen on 2 Apr 2024
I am so glad you enjoyed your stay! I am also pleased to see that you appreciated our efforts to keep the lobby clean for each guest! We can't wait to welcome you back!

10/10 Excellent

Paul, Baudette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Kristen on 2 Apr 2024
I am so glad you enjoyed your stay! We can't wait to welcome you back!

6/10 Okay

DAVID

Travelled with family
We've stayed in this hotel last year & didn't have to pay parking, but this time they've charged us $12 per night.
Stayed 2 nights in Mar 2024
Response from Kristen on 27 Mar 2024
We did beginning charging for parking in July of last year. I am so sorry for the inconvenience!

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from Kristen on 13 Apr 2024
We are so glad you enjoyed your stay! We can't wait to welcome you back!

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Mall of America. Friendly staff. Good work out facility.
Stayed 1 night in Mar 2024
Response from Kristen on 19 Mar 2024
I am so glad you enjoyed your stay! We hope to welcome you back in the future!

10/10 Excellent

Heather

Stayed 1 night in Mar 2024
Response from Brian Scott -Assistant General Manager on 8 Apr 2024
Thank you for choosing to stay at the AC Hotel Bloomington Mall of America. We are grateful for your 5-star review and look forward to welcoming you back again soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a pleasant one night stay with wife for a short romantic getaway. Pleasant staff, very clean and quiet room. Dinner at Hazelwood restaurant next door that was delicious. Perfect stay
Stayed 1 night in Mar 2024
Response from Kristen on 13 Mar 2024
I am so glad you enjoyed your stay! I hope we see you again in the future!

10/10 Excellent

Deandre

Stayed 1 night in Mar 2024
Response from Kristen on 2 Apr 2024
We are so glad you enjoyed your stay! We can't wait to welcome you back!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, walkable options for good food.
Stayed 1 night in Feb 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very friendly.. The room was very nice and beds very comfortable.. The only negative thing is $12/night extra for parking
Stayed 1 night in Mar 2024
Response from Kristen on 11 Mar 2024
I am so glad you enjoyed your stay! We hope to welcome you back in the future!

2/10 Terrible

Myishia, Oakdale

Travelled with family
No pool are hot tub Charge more then what the price was supposed to be My room had very dusty walls
Stayed 1 night in Mar 2024
Response from Kristen on 11 Mar 2024
I am so sorry that you did not enjoy your stay. If you could contact us regarding the rate being different than your reservation I would love to get that fixed for you. According to the reservation side of Expedia the rate is exactly the same. If you were sent something different I can look further into this and make the proper modifications

10/10 Excellent

Heidi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice lounge
Stayed 1 night in Mar 2024
Response from Kristen on 11 Mar 2024
I am so glad you enjoyed your stay! We hope to welcome you back soon!

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. The staff was very accommodating.
Stayed 2 nights in Jan 2024
Response from Kristen on 7 Mar 2024
I am so happy you enjoyed your stay! We can't wait to welcome you back!

10/10 Excellent

Kacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the Mall of America!
Stayed 2 nights in Mar 2024
Response from Kristen on 7 Mar 2024
We are so happy you enjoyed your stay! We can't wait to welcome you back!

8/10 Good

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Kristen on 7 Mar 2024
I am so sorry your stay was not perfect. We would love the opportunity to find out what we can do better. We hope to see you again in the future.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
This is the place I stay at each time I’m in the Twin Cities! Always a great experience!
Stayed 3 nights in Dec 2023
Response from Kristen on 23 Feb 2024
I am so glad you enjoyed your stay! We can't wait to welcome you back!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous & clean room. Friendly staff.
Stayed 2 nights in Feb 2024
Response from Kristen on 23 Feb 2024
I am so glad you enjoyed your stay! We hope to welcome you back soon!

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kristen on 23 Feb 2024
We are so glad you enjoyed your stay! We can't wait to welcome you back!

8/10 Good

Bob

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kristen on 16 Feb 2024
I am so sorry it was a less than perfect stay. We would love to hear what we could do better in the future.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern technology and designs Super Trendy and clean. Comfortable Bed. Way above expectations!
Stayed 1 night in Feb 2024
Response from Kristen on 12 Feb 2024
We are so glad to hear you enjoyed your stay! We can't wait to welcome you back in the future!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kristen on 11 Feb 2024
We are so glad you enjoyed your stay! We can't wait to welcome you back!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Easy stay
Response from Kristen on 2 Feb 2024
We are so glad you enjoyed your stay! We can't wait to welcome you back!

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable,friendly and clean
I always stay here. Convenient location. The best part is the staff is so welcoming and the comfort and cleanliness makes me feel safe.
Stayed 1 night in Jan 2024
Response from Kristen on 25 Jan 2024
I am so glad you enjoyed your stay! I am so happy to here you felt both welcomed and safe while staying with us! We hope to see you again in the future!

10/10 Excellent

Jason, Worthington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kristen on 23 Jan 2024
We are so happy you enjoyed your stay! We can't Wait to welcome you back!

10/10 Excellent

KATARZYNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kristen on 23 Jan 2024
We are so happy you enjoyed your stay! We can't wait to welcome you back!

4/10 Poor

Levi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I think it's pathetic that you've joined the rest of mob and started charging for parking. Where's the loyalty to your guests? Because of this stupid move, you will never get our company's business again! All for a lousy couple dollars. Hope it was worth it?
Stayed 2 nights in Jan 2024
Response from Shane C on 10 Jan 2024
Good Day Levi,Thank you for your review. We understand that the charges are not ideal, however the difficult decsion was made due to the high costs of maintaining a covered parking ramp, which many other hotels in the area do not have this option to keep your vehicle free from snow in the winter and execessive heat in the summer. Thank you for your past loyalty and we wish you well in your future stays. Saludos!

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kristen on 10 Jan 2024
We are happy you enjoyed your stay! We can't wait to welcome you back!

10/10 Excellent

Allison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Kristen on 10 Jan 2024
We are so happy you enjoyed your stay! We can't wait to welcome you back!

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kristen on 10 Jan 2024
We are so happy you enjoyed your stay! We can't wait to welcome you back!

10/10 Excellent

Taelor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel. Comfortable beds. Will continue to stay here when in the area. Only down side is paying for parking
Stayed 2 nights in Dec 2023
Response from Kristen on 5 Jan 2024
I am so glad you enjoyed your stay! I hope we can see you again in the future. We appreciate the feedback with regards to parking.

8/10 Good

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Nice lounge area. Airport noises every so often. Limited storage for clothes.
Stayed 2 nights in Dec 2023
Response from Kristen on 30 Dec 2023
Thank you for the feedback we appreciate your time in letting us know what we can do better in. We hope to see you again in the future!

10/10 Excellent

Val

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was great and super staff! Easy walking distance to MOA.
Stayed 2 nights in Dec 2023
Response from Kristen on 30 Dec 2023
We are so happy you enjoyed your stay! We cannot wait to welcome you back!

10/10 Excellent

J.Garret

Stayed 1 night in Dec 2023
Response from Kristen on 30 Dec 2023
We are so thrilled you enjoyed your stay! We can't wait to welcome you back!

4/10 Poor

Andrea B, Maple Lake

Liked: Cleanliness, staff & service, property conditions & facilities
You will pay $20 per night for parking. Also, they double-charged my cc
Stayed 1 night in Dec 2023
Response from Kristen on 18 Dec 2023
It can take 4-5 business days for the pending charge to release. Some banks will show a secondary charge when you check out when you have a remaining balance with us. Your total with us for parking an other incidentals is 16.30 which should show by about Wednesday or Thursday.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water chiller in the room was nice with filling stations on every floor by the elevator. The bar had fun drinks. You could walk to the mall. They have plenty of parking but it is not free anymore.
Stayed 2 nights in Dec 2023
Response from Kristen on 18 Dec 2023
We are so glad you enjoyed your stay! We can't wait to welcome you back!