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"the room is clean, front desk staff is very helpful; 600 yen for car parking;"

"Shin-Yamaguchi is a great place away from the crowds. This hotel is across the street from the station, with several restaurants. We enjoyed several meals at Nick's Steak. I highly recommend it. The breakfast at the hotel was typical Japanese food. Selection was good, and included in the room price. We definitely would stay here again."

"Nice hotel and friendly staff. Great views."

"Wonderful Onsen bath, friendly staff and yummy bowl of ramen compliments of the hotel. "

"When we arrived to check in at the hotel, there was already a different customer in the room. When we went back to the main lobby, we had to wait in the lobby for over an hour before the staff got us a room. They did not provide updates either. They just asked us to wait. Any update they did provide to us was provided in Japanese and they clearly knew that I could not understand Japanese. Overall, the staff worked urgently to fix the issue, but it was not clear what they were doing and it was frustrating. The staff simply apologized, but did not provide any complimentary service for our inconvenience. The room was fine, but the wait was much too long. "

"g reat"

"The staff at this hotel was extremely kind and considerate. Would give the staff 6 stars if I could!"