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Our room smells like leaking sewage. Shower and toilet need to be fixed asap! Toilet is unstable and wobbling. Shower handle moved when turned water on. Hallway smell and people running at night. Very noisy and there is no attendant to manage unruly guests at night. If looking for a relaxing and good night sleep, I would not recommend this place. I stayed at their other location but not this terrible. Just my opinion.
Tim
Stayed 1 night in May 2024
Response from Hotel Management on 21 May 2024
Dear Tim, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations and for the subpar experience you had. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We will work with the relevant individuals to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve.Sincerely,Hotel Management
Dear Deron, Thank you for your feedback regarding your stay at Extended Stay America. We work hard to ensure our guests have a comfortable and memorable stay, so we are pleased that we exceeded all of your expectations and that you found us to be of great value. Thank you for recommending us to fellow online travelers, and we look forward to seeing you again.Sincerely,Hotel Management
10/10 Excellent
John
Travelled with group
12 May 2024
There was a room situation from what I had booked so what we had was not ideal for three travelers yet the receptionist and manager (Mike) responded immediately to our needs and the situation was resolved, and then Mike did what a manager should do in my opinion is excellent customer service he bright a happy ending. He apologize for our inconvenience and he gave us a free night to stay at any of America suite. Now that going over the top to make a customer satisfied With their stay!!!
Very convenient to interstate- only issue was there was no sign at the entrance stating hotel was down that drive
Jill
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Dear Jill, Thank you for the kind review. We are pleased everything went great for you during your visit and that our excellent location made it even better. We will continue to strive for improvements at every turn, and your feedback is instrumental towards that goal. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management
Dear Joe, Thank you for staying at Extended Stay America. It brought us great joy to hear that you enjoyed your stay with us and appreciated the variety of restaurant options available nearby. Thank you for your kind words and recommendation. We eagerly anticipate your next visit and hope to exceed your expectations once again.Sincerely,Hotel Management
We felt incredibly unsafe. So much so we were there for a very short amount of time and left. Would not recommend to anyone unless you were homeless.
Kelsey
Stayed 2 nights in Apr 2024
Response from Hotel Management on 24 Apr 2024
Dear Kelsey, We are very disappointed that we did not meet your expectations during your visit. Please know that the comfort and safety of our guests remain our foremost priorities, and we deeply regret any inconvenience you may have experienced. Also, we maintain round-the-clock security on our premises to ensure the safety of all our guests. Your feedback allows us the opportunity to improve our guest experience continuously. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely,Hotel Management
I only slept here for one night and that's what was needed of this hotel. Great price for one night stay. If people complains about the breakfast, that's what you should get for the value of your stay.
Would definitely stay here again next time if i can.
Dear Jadah, We appreciate your feedback and are glad your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Hotel Management
6/10 Okay
Inderjit
17 Apr 2024
Disliked: Property conditions & facilities
Dried whote stains (some sort of bodily fluid) on bed skirt. Housekeeping did clean the room.
Inderjit
Stayed 1 night in Apr 2024
Response from Hotel Management on 19 Apr 2024
Dear Inderjit, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel Management
For the reasonable price the hotel is adequate and meets the needs of a budget minded traveler. Everything in the room was in working condition;!rooms were clean, parking lot adequate. The breakfast (granola bars, packaged muffins & instant oatmeal packets) isn’t my taste but the coffee was decent. I would stay here again.
Inderjit
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 Apr 2024
Dear Inderjit, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect, but we appreciate you mentioning that you were pleased with most of our services. We value hearing from our guests as this lets us know where we need to focus our attention to improve our guest experience. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Sincerely,Hotel Management
6/10 Okay
Chao
Business traveller, Travelled with partner
15 Apr 2024
Liked: Staff & service
If you are looking at staying at a nice place for the price this is not the place. If you are looking to sleep for just the night, then stay here. There were some weird smells all night. I'm not sure if it was due to the ventilation system or something else in the room. The smell of weed was all around the facility.
Chao
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Dear Chao, Thank you for choosing to stay at our hotel during your recent visit to our area. We apologize for any inconvenience you experienced during your stay, and we have shared your feedback with our team for review and action. We hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
10/10 Excellent
taetae
Travelled with family, Travelled with family and small children
Dear Zachary, Thank you for your kind review. It is always a pleasure to receive feedback from our guests. Our team works hard to provide excellent service, as well as clean and comfortable accommodations, so we appreciate your compliments. We are grateful that you have chosen us as your preferred hotel whenever you are in the area. Thank you for choosing Extended Stay America, and we look forward to your next visit.Sincerely,Hotel Management
10/10 Excellent
Chunlin
22 Mar 2024
Chunlin
Stayed 1 night in Mar 2024
10/10 Excellent
Tori, Macon
18 Mar 2024
Liked: Amenities
Love this staff!!
Tori
Stayed 1 night in Mar 2024
10/10 Excellent
Michael
Business traveller
15 Mar 2024
Liked: Cleanliness, staff & service, amenities
Ok
Michael
Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Mar 2024
Dear Michael, We appreciate you choosing Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed all we offer! Your suggestions are much appreciated and shared with our team. Please revisit us soon. Sincerely,Hotel Management
Dear Mark, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, comfortable suite; we will work with our staff to ensure this is an isolated issue. Please give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely,Hotel Management
8/10 Good
Patrick
10 Mar 2024
Patrick
Stayed 1 night in Mar 2024
6/10 Okay
LADONNA
5 Mar 2024
Liked: Cleanliness, staff & service
I was disappointed in their free breakfast, it was breakfast on the go , a couple items I grab a granola bar and when i open it the bar was old and dusty.
LADONNA
Stayed 2 nights in Mar 2024
Response from Hotel Management on 5 Mar 2024
Dear LADONNA, We would like to express our gratitude for your recent stay with us and hope that it was a pleasant experience. However, we regret your disappointment that our grab-and-go breakfast options didn't meet your expectations. Your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management
Dear David, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are glad that you were satisfied with everything we offered. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management
This place is trash, dirt refrigerator, stove taken apart, trim missing, bathroom door won't shut, smoke and marijuana smell! Will never stay again!
Karen
Stayed 1 night in Dec 2023
Response from Hotel Management on 25 Dec 2023
Dear Karen, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your candid feedback is invaluable in our continuous efforts to improve, and we look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management
Dear Donna, We are grateful for your kind words and for claiming us as your favorite hotel you have ever visited! It is always wonderful to see when guests can enjoy everything about our hotel. We genuinely pride ourselves on providing an exceptional stay for our guests; it means the world to us when we succeed. Our staff is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management
Dear Donna, Thank you so much for this excellent review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay great. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist our guests. We appreciate your feedback and look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management
We spent one night in town for an event. Price and location were perfect for our stay
Janet
Stayed 1 night in Dec 2023
Response from Hotel Management on 20 Dec 2023
Dear Janet, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all your expectations and that you found us to be of great value. We would be delighted to accommodate you again and hope you will visit us soon.Sincerely,Hotel Management
8/10 Good
duvall
18 Dec 2023
Good
duvall
Stayed 1 night in Dec 2023
8/10 Good
duvall
14 Dec 2023
Good
duvall
Stayed 1 night in Dec 2023
Response from Hotel Management on 14 Dec 2023
Dear Duvall, Thank you for choosing Extended Stay America. It is nice that you were happy with your visit and had a wonderful time. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management
Had a good experience. The bed was a bit firmer than I like but overall it was a good experience.
Della
Stayed 5 nights in Oct 2023
Response from Hotel Management on 7 Nov 2023
Dear Della, Thank you for choosing Extended Stay America. It is glad to know you had a good stay. However, we are sorry for the discomfort you felt with the comforts of the bed in your room. Our front desk is always there to help you. Please visit us another time for the next enjoyable experience.Sincerely,Hotel Management
10/10 Excellent
Russell
22 Oct 2023
Russell
Stayed 1 night in Oct 2023
2/10 Terrible
jerry
Business traveller
15 Oct 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Room reeked of smoke unfortunately. No soap in room
jerry
Stayed 1 night in Oct 2023
Response from Hotel Management on 16 Oct 2023
Dear Jerry, Thank you for being our guest. We are sorry for not meeting your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Our desk staff is always available to help you. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management