Exterior

Reviews of Country Inn & Suites by Radisson, Milwaukee West (Brookfield), WI

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 567 out of 1004 reviews" "
Rating 8 - Good. 271 out of 1004 reviews" "
Rating 6 - Okay. 101 out of 1004 reviews" "
Rating 4 - Poor. 40 out of 1004 reviews" "
Rating 2 - Terrible. 25 out of 1004 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Talena

Travelled with family and small children, Business traveller
Disliked: Cleanliness
We kept finding ants in our room. The day we checked out there were ants in the bed we were sleeping in. There was one girl that worked on Sarurday 5/25/24 on 3rd shift who was very rude and didnt seem to care about it when we complained about the ants in the room. She told us that it happens and they wont do anything because management doesnt care! Wont be going back!
Stayed 2 nights in May 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the employees. They were awesome.
Stayed 1 night in May 2024

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great
Stayed 1 night in May 2024
Response from Jay on 22 May 2024
We really appreciate you taking the time out to share your experience with us. We are glad to know that our location was what you desired during your stay. We look forward to seeing you again soon!

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of noise transferred from the upstairs to the downstairs especially in the morning.
Stayed 3 nights in May 2024
Response from jay on 24 May 2024
We deeply apologize for the noise that you experienced in the morning during your most recent stay. If and when you choose to stay with us again, please reach out to Jason, he is our Operations Manager. He will ensure that your next stay will be a lot quieter.

10/10 Excellent

christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back. I love the whole set up from the rooms to the breakfast and pool srea to the accommodation of hosting parties and having a restaurant attached to the hotel and another just outside the doors. Close to the mall and not far from areas of interest, like the Milwaukee county zoo! Very convenient 👌
Stayed 1 night in May 2024
Response from jay on 24 May 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from jay on 24 May 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

8/10 Good

Liesette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast wasn't great but it was ok. Coffee in the room is horrible. Clock was wrong time in the room. Staff was friendly. Hotel was clean. I would stay again if needed.
Stayed 1 night in May 2024
Response from Jay on 24 May 2024
I am sorry that our breakfast did not exceed your expectations during your most recent stay. Our breakfast team strives to ensure our guests have an enjoyable breakfast experience. It is feedback such as this that allows the opportunity to improve the breakfast experience for our guests. So we sincerely thank you!. We also deeply apologize that the coffee in the room did not taste well. Thank you for your kind words regarding our staff and the cleanliness of our hotel. We look forward to your next visit with us.

6/10 Okay

Ellen

Travelled with partner
Room had an odd smell. There was also some kind of UV machine running in it when we arrived, with a sticker on it, stating Caution-Do not look at UV Light. No idea what this was for. Asked the front desk & they didn’t know either. Pull out couch had no blanket & no blankets or extra bedding for it anywhere in the room.
Stayed 1 night in May 2024
Response from jay on 25 May 2024
We really appreciate you taking the time out to share your experience with us. We are sorry that your stay was not perfect. If you choose to book with us again, we look forward to showing the level of service we are capable of.

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from jay on 24 May 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

8/10 Good

Eddie L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and close to shopping
Stayed 1 night in Apr 2024
Response from Jay on 9 May 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you.

10/10 Excellent

FATIH

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quite
Stayed 2 nights in Apr 2024
Response from jay on 9 May 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to I94
Stayed 4 nights in Apr 2024
Response from jay on 30 Apr 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

8/10 Good

Sandy J

Liked: Amenities
The elevators are old and need updating
Stayed 1 night in Apr 2024
Response from jay on 9 May 2024
We really appreciate you taking the time out to share your experience with us. We are currently in the process of updating the service on our elevators. Hopefully the next time you visit us, they will be more up to date. Thank you again for sharing your feedback

10/10 Excellent

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our families 3rd time staying here, excellent staff, clean hotel, awesome and clean pool, restaurant next door champs is amazing.
Stayed 2 nights in Apr 2024
Response from jay on 9 May 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jay on 30 Apr 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

4/10 Poor

Rachael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jay on 25 May 2024
We really appreciate you taking the time out to share your experience with us. We are sorry that your stay was not perfect. If you choose to book with us again, we look forward to showing the level of service we are capable of.

10/10 Excellent

Jonathon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jason at the front desk was great to work with. Overall nice clean facility
Stayed 1 night in Apr 2024
Response from Nate on 20 Apr 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree—Jason is truly a gem to have on our team!

6/10 Okay

amy

Travelled with partner
Liked: Amenities
The egg patties were not good prefer scrambled eggs!
Stayed 2 nights in Apr 2024
Response from Jay on 20 Apr 2024
We really appreciate you taking the time out to share your experience with us. We apologize for not meeting your expectations. I will provide your feedback to the management team and hopefully next time you visit us, we will have scrambled eggs fo you.

6/10 Okay

Lori

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We found a used washcloth hanging in our shower and nobody took a shower yet. When I mentioned this to the front desk when checking out the lady made things right. Even with the washcloth incident I would return again based on the staff!
Stayed 1 night in Apr 2024
Response from jay on 20 Apr 2024
Thank you for taking the time to submit a review with us. I am truly sorry that you found a washcloth hanging in your shower upon checking into your room. I can assure you this will be discussed with our housekeeping team. However, I am very pleased to hear that our front desk team made it right for you upon checking out. We look forward to seeing you again in the future.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly helpful staff
Stayed 1 night in Apr 2024
Response from jay on 20 Apr 2024
We really appreciate you taking the time out to share your experience with us. I am very pleased to hear that our staff was friendly and helpful during your stay. I am also very happy to hear that you found our hotel to be clean. We strive to ensure we have a clean hotel with friendly staff. I will make sure to share your feedback with our teams. We look forward to your next visit with us!

4/10 Poor

Alison

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from jay on 20 Apr 2024
I’m so sorry, and we sincerely apologize that your most recent stay did not meet your expecations. Please reach out to us at Jason Mack who is our Front Office Manager and he will do everything possible to make it right for you.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, great pool/hot tub, breakfast was great!
Stayed 1 night in Mar 2024
Response from jay on 22 Apr 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you. We look forward to your next stay with us!

10/10 Excellent

Jody

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check in with "Jason" was great!
Stayed 1 night in Mar 2024
Response from nate on 23 Apr 2024
We really appreciate you taking the time out to share your experience with us. Thank you for your kind words regarding Jason. I will make sure to pass along your kind words to him. Thank you and we look forward to your next visit.

10/10 Excellent

Marlo

Stayed 3 nights in Mar 2024
Response from jay on 20 Apr 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities
Now sure what was more uncomfortable, the beds, the pillows, or the fist fight in the parking lot in the middle of the night. Not easy to sleep here.
Stayed 3 nights in Mar 2024
Response from jay on 25 May 2024
We deeply apologize for what you experienced. That is certainly not the impression we like for our guests to have, especially when first entering into one of our rooms. Please feel free to reach out to me directly at jmack@csmcorp.net. I would for you to to give us another opportunity to show you the level of service we are capable of providing.

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024
Response from jay on 23 Apr 2024
We really appreciate you taking the time out to share your experience with us. Thank you for your kind words regarding our wonderful staff. They go above and beyond to ensure that our guests stay was wonderful. It is great to hear that they were friendly towards you. We look forward to your next visit with us in the future!

6/10 Okay

Bailey

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Biggest knock on this hotel was cleanliness. We stopped using the elevator cause it had an extreme waxy smell and instead used the stairs. Throughout the hallway there were massive stains in the carpet and even rolled in places which with suitcases was slightly annoying. The room also seemed to not be vacuumed with hair and dust all over the floors. Tables were wiped down and bed was clean though. Overall probably would not stay here again
Stayed 2 nights in Feb 2024

10/10 Excellent

Marisa

Travelled with group
Liked: Amenities
Very clean. Hotel staff were wonderful
Stayed 1 night in Mar 2024

10/10 Excellent

Holly

Stayed 2 nights in Mar 2024
Response from jay on 20 Apr 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

6/10 Okay

Fred

Travelled with partner
Disliked: Property conditions & facilities
Was sent to room key did not work then got right key but TV did not work. Finally was given another room. Was told it was an upgrade but it was not!!
Stayed 1 night in Mar 2024
Response from Jay on 20 Mar 2024
We apologize for the inconvience of your key not working correctly. Also, deeply apologize for the misinformation you were given regarding the upgrade you promised but did not receive. We strive to exceed the expecations of our guests. It is obvious we did not meet our goal during your most recent visit. I sincerely hope you give us another opportunity to provide you with the level of service we are capable of. We appreciate your feedback and will ensure that is past onto the leadership of our hotel. Thank you!

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 3 nights in Feb 2024

10/10 Excellent

Roxann

Stayed 2 nights in Feb 2024

10/10 Excellent

Greta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and comfortable, Breakfast area was clean, well-tended, and offered a good array of selections. Fresh baked cookies and coffee/tea in the lobby were a nice touch.
Stayed 2 nights in Feb 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 thumbs up
Hotel was nice and clean. No complaints other than room above us making a ton of noise. Breakfast was decent. Pool was good too.
Stayed 2 nights in Feb 2024

10/10 Excellent

Brock

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check was smooth and easy
Stayed 1 night in Feb 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Robin, hales corners

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here ans i was very impressed. Will definitely be back the next time i take a little staycation!
Stayed 1 night in Feb 2024

8/10 Good

Shawn

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Sherri, New Londonwi

Travelled with group
Liked: Cleanliness, staff & service
It was super loud and hard to sleep.
Stayed 1 night in Feb 2024

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Disliked: Room comfort
Get nicer beds and pillows
Overall, stay was nice. The first room had a terrible smell, like wet musty carpet. We requested a new room and that one was fine. The beds were very uncomfortable and you only get 4 small pillows, like the size of throw pillows. We asked if they had any more and they said no, so we actually went to the store and bought two bed pillows for the weekend. Otherwise, the breakfast was standard and good, pool area was nice but the pool was freezing.
Stayed 2 nights in Feb 2024

8/10 Good

Sebastian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Joan

Stayed 1 night in Feb 2024

8/10 Good

Sarah

Business traveller, Travelled with pets
Liked: Amenities, property conditions & facilities
Didn't know pet fee is $90. No communication about what will be charged to my CC on file. Had to ask and seemed like a bother.
Stayed 2 nights in Feb 2024

10/10 Excellent

Darius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean staff are helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Erica

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Best place I ever been to and I got free oatmeal cookies
Stayed 1 night in Feb 2024

8/10 Good

jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Quiet. Great staff. Wish I found this one sooner.
Stayed 1 night in Feb 2024

2/10 Terrible

Michael

Stayed 1 night in Feb 2024