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Reviews of Best Western Plus Milwaukee Airport Hotel & Conference Ctr

3 out of 5
Best Western Plus Milwaukee Airport Hotel & Conference Ctr
5105 S Howell Avenue, Milwaukee, WI

Reviews

7.4

Good

Rating 10 - Excellent. 459 out of 1336 reviews" "
Rating 8 - Good. 354 out of 1336 reviews" "
Rating 6 - Okay. 237 out of 1336 reviews" "
Rating 4 - Poor. 154 out of 1336 reviews" "
Rating 2 - Terrible. 132 out of 1336 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jesus

Travelled with family and small children
There was a power outage around 12am we waited till 2am to see if the power would turn back on but didn’t so we had to book another hotel Because it was so hot my kids could not sleep and wife had trouble breathing we talked to Jane get and staff that if I could get refunded they told me to go and report it to Expedia will appreciate for a refund
Stayed 1 night in May 2024

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The huge pool, my kids love to swim.
Stayed 2 nights in May 2024

8/10 Good

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience was great!
Stayed 1 night in May 2024

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice pool, clean room, convenient location
Stayed 1 night in May 2024

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no complaints
Stayed 4 nights in May 2024

10/10 Excellent

Masauko

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024

2/10 Terrible

Silena

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was bad
Stayed 2 nights in May 2024

10/10 Excellent

Yahaira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is quiet beautiful I love the pool
Stayed 1 night in May 2024

4/10 Poor

alessandra

Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 1 night in May 2024

8/10 Good

Masauko

Liked: Property conditions & facilities
The location was great. The first day checking in I felt like the staff member was a little rude but I just chalked it up to her having a bad day.
Stayed 5 nights in May 2024

10/10 Excellent

Russell, Waipahu

Travelled with family
Property is conveniently located by the airport. Shower faucet was not operating correctly. And all three computers in the lobby for guest use were inoperable.
Stayed 1 night in May 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is advertised. Great location close to the airport.
Stayed 1 night in May 2024

10/10 Excellent

Taylor

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient with room right out the swimming pool
Stayed 1 night in May 2024

4/10 Poor

Gerald

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only things we liked about the property was the cleaning staff and the MORNING front desk after we checked out. We checked in, and were given a room with only one bed despite booking a room with 2 beds. We called, and were given a whirlpool room upgrade for the same price. However, the second bed was pull out couch. It came with no pillows, blankets, or sheets. We called to get sheets, and it took 30 minutes for them to come. Asked for pillows and blankets, got neither of them. Said they were out of pillows. Got top sheets to sleep with instead of a blanket. Front desk was awful.
Stayed 1 night in May 2024

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location to airport was perfect.
Stayed 1 night in May 2024

4/10 Poor

Jennifer

Travelled with family and small children
Very dirty, smelled of weed. Unprofessional front desk staff. Pool and hot tub were dirty. Windows in pool area leaked and were dirty (nothing like the pics)
Stayed 1 night in May 2024

10/10 Excellent

Dawn

Travelled with family
Very nice pool!
Stayed 1 night in May 2024

6/10 Okay

Rosemary

Disliked: Staff & service
I called for reservation for car and a bunch of kids were giggling on phone! I got there and kids were checking you in! We had to wait to get anyone to wait on you! The shuttle driver was awesome!
Stayed 1 night in May 2024

2/10 Terrible

Tiffany

Stayed 1 night in Apr 2024

2/10 Terrible

Chris, Lexington

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has really went to the dumps. And to top it off, they charge my credit card for a room that was already paid for through Expedia.. Do not stay at this location it is not safe at all. The doors have been ripped open so much. That they will not lock. The rooms are old and dirty. They don’t even have a manager. The property is managing itself as of right now 5/4/2024. I used to go there every year for the Fourth of July with my kids for a week. We will not be staying there anymore.. The best thing that that property had was their manager, Angie.. Now that she’s gone, this is really gone to the dumps
Stayed 2 nights in May 2024

8/10 Good

Ramon

Stayed 1 night in May 2024

2/10 Terrible

Cheresse

Disliked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Melecio, Milwaukee

Travelled with family
The place needs a complete renovation / update. The facility looks old and dingy, same as the rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Deb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good. Didn't like the shower it was not easy to turn on and hard to adjust temperature. It was either burning hot or cold.
Stayed 2 nights in Apr 2024

2/10 Terrible

Dion

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad squeak keeps you up all night hear other people in the other rooms phones didn't work alarm clock didn't work
Stayed 1 night in Apr 2024

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was a great value for the price hot showers nice pool and great breakfast buffet
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues with my three night stay. I was pleased with my room, the free breakfast buffet, the pool area, and the Aviator bar. It was an easy commute to the Brewer's games; about a 15 minute drive. The hot tub was not working during my stay, but enjoyed the pool. A nice place to stay for the price; would stay again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Diane

Liked: Staff & service, amenities, property conditions & facilities
My stay was enjoyable for my arrival and departure from Milwaukee. The restaurant being open was a bonus.
Stayed 1 night in Apr 2024

2/10 Terrible

William

Travelled with partner
Bed was clean is about the only positive thing I can say about this hotel. We had no hot water, a beeping sound all night long, a cheer team that felt the need to practice their routine in the hallway, staff was terrible saying that they would pass the information on to their supervisor but it’s been almost a week and I reached out via email and I’ve gotten no phone call or email back. Terrible property and customer service. I’d rather sleep in my car before I ever sleep at another Best Western.
Stayed 1 night in Apr 2024

6/10 Okay

Sinestra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Again… the amenities are great! The staff was horrible
Stayed 2 nights in Feb 2024

6/10 Okay

Anna

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Judith

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for distance to venue & price
Stayed 1 night in Apr 2024

6/10 Okay

Dennis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are dated. Not very clean. Super noisy in room with the road and super noisy in the hall.
Stayed 1 night in Apr 2024

10/10 Excellent

Asmira

Stayed 1 night in Apr 2024

8/10 Good

Janette

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really comfy beds. Room was nice and quiet. Only thing bad was the hot tub wouldn't come on and it was kinda dirty
Stayed 1 night in Apr 2024

2/10 Terrible

Steve, Byron

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No smoking facility but the whole 3rd floor was a pot smoking floor. Prostitutes if interested. Expected better out of Best Western!
Stayed 2 nights in Apr 2024
Response from Nicole on 19 Apr 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Jim

Travelled with partner
The rooms are quite nice/clean. The hallways look worn/dirty. Check in person didnt know much about the area. Bar is large; but was empty. I was only person and bartender sat using his ipad. The entry doors were locked and the key pads not marked/away on wall. Charged a deposit of $50 which ''should' show up in 7-10 days. Won't stay here again. Don't recommend.
Stayed 1 night in Apr 2024

8/10 Good

Marvin, Highland

Travelled with family
Liked: Cleanliness, staff & service
Run down and dirty
Stayed 1 night in Apr 2024

6/10 Okay

Janel

Stayed 2 nights in Apr 2024

6/10 Okay

Alan

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

geneva

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
There’s a really bad smell plus people at night are too noisy having concert on the parking lot heard by the entire building. No one is doing anything to stop it. I couldn’t sleep until 3am when the noise stop. I need a refund.
Stayed 1 night in Apr 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay to be close to the airport. Will definitely book again.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient to the airport
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline, Milwaukee

Stayed 1 night in Apr 2024

10/10 Excellent

Keely

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024

6/10 Okay

Allison

Liked: Staff & service
Disliked: Property conditions & facilities
Felt uncomfortable as a single traveler, rooms very isolated and moving around felt unsafe - typical for price range
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Apr 2024

8/10 Good

Desdiamonds

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel room was clean. But the hot tub was filthy, dirty.
Stayed 2 nights in Apr 2024