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" Stars – If I Could Give Zero or Even Minus, I Would I had a reservation at Quality Inn & Suites - Toronto West for February 19th, booked through Expedia. A few days before my trip, my father passed away. Because of this sudden and heartbreaking loss, there was absolutely no way I could travel. I was grieving and handling family matters, and simply was not in any mental or emotional state to take a flight. I reached out to both the hotel and Expedia explaining the situation and hoping for some level of understanding or compassion. I wasn’t even demanding a full refund—a partial refund, credit, or any kind of accommodation would have shown basic humanity. Instead, I was told nothing could be done. No help, no flexibility, and not even a simple message of sympathy. The response felt cold and dismissive despite the circumstances. This experience was extremely upsetting. When someone explains that a parent has just passed away, the least a company can do is show some empathy. Unfortunately, that was not the case here. If I could give this place zero stars—or even negative stars—I absolutely would. Because of how this was handled, I strongly advise people to think twice before booking here or using Expedia, especially if there’s any chance plans may change due to real-life emergencies. I am still calling on both the hotel and Expedia to rectify this situation and provide a refund, and until this is resolved I will continue sharing my experience so others are aware"

"The front desk staff were friendly,courteous and helpful The room was clean and inviting "

"Clean room and really convenient to get to the airport! "

"The breakfast included was fresh and well stocked. Staff were friendly."

"WOuld stay here again, everything was excellent. "

"This a perfect hotel for flight layovers. Very clean rooms. "

"Everyone and everything was just fantastic "

"Friendly staff. Convenient airport shuttle "

"Great"