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Reviews of Key West Inn - Millbrook

2.5 out of 5
Key West Inn - Millbrook
2275 Cobbs Ford Rd, Millbrook, AL

Reviews

8.4

Very good

Rating 10 - Excellent. 313 out of 711 reviews" "
Rating 8 - Good. 262 out of 711 reviews" "
Rating 6 - Okay. 72 out of 711 reviews" "
Rating 4 - Poor. 33 out of 711 reviews" "
Rating 2 - Terrible. 31 out of 711 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of hot water and great water pressure. Very clean, and the room was big. Nice little fridge and microwave. The only chair in the room was very uncomfortable. Bedspread, pillows, and sheets were pretty thin. Need to improve on the coffee provided. Terrible.
Stayed 3 nights in May 2024
Response from KEY WEST INN on 25 May 2024
Thank you for your feedback. Our guest suggestions for a more pleasurable stay is important to us.

4/10 Poor

Elizabeth

Travelled with partner
Liked: Staff & service
Room was outdated and hot as heck when we got there. No air on in room. Had to go to Walmart and get a fan it was so hot.
Stayed 1 night in May 2024
Response from KEY WEST INN on 25 May 2024
Sorry for your less than exemplary experience. A great guest experience is what we strive for.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and very clean!! Bed was comfortable and the room was very reasonably priced.
Stayed 1 night in May 2024
Response from KEY WEST INN on 22 May 2024
We are so glad you enjoyed your stay. We hope to see you next time.

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good quality hotel
Stayed 2 nights in May 2024
Response from KEY WEST INN on 20 May 2024
Thank you for your feedback. we hope to see you again soon.

10/10 Excellent

Frandolyn, Millbrook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay there
Stayed 1 night in May 2024
Response from Kwi on 19 May 2024
Thanks for staying with us and sharing your experience.

10/10 Excellent

Brian, Carmel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never been there and was told to get a room. Great staff and good food recommendations very personable. The shower was great had awesome pressure. I would stay there again if we were passing thru.
Stayed 1 night in May 2024
Response from Kwi on 19 May 2024
We glad you have an enjoyed your stay. appreciate Your feedback. See you soon

10/10 Excellent

Jamie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a great place to stay. The staff are super friendly, the rooms are very clean, and quiet
Stayed 1 night in May 2024
Response from KEY WEST INN on 21 May 2024
It was our pleasure to provide you with an enjoyable stay. Hope to see you again soon.

10/10 Excellent

JANET

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from KEY WEST INN on 14 May 2024
Thank you for the feedback. A great stay for all our guests is what we strive for.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from KWI on 13 May 2024
Thank you so much for taking time to share your experience.

2/10 Terrible

Dennis

Travelled with family
Disliked: Staff & service
The property promised breakfast but made nothing available. No breakfast! The night attendant greeted us at check-in, in his barefoot. Very unprofessional.
Stayed 1 night in May 2024
Response from Keywest inn on 9 May 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations

6/10 Okay

Ro

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was comfortable—Ac and fridge was cold! Parking super easy. Front desk staff were friendly. Check in was easy. Room was clean but bathroom not so much..lots of mold on floor corners and the coffee pot was gross. The bed was firm but comfortable. The pillows however—all 3 were pancake flat and housekeeping should do better. Right off the highway, so it wasn’t very quiet until late evening. Over all—I would stay again if I needed to safe stop for the night and nothing else was available.
Stayed 1 night in May 2024
Response from KEY WEST INN on 8 May 2024
We appreciate your feedback.It lets us know where we have room for improvement. Thank you.

10/10 Excellent

Michael, Madison

Stayed 1 night in May 2024

6/10 Okay

Sandra

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from KWI on 8 May 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations

10/10 Excellent

Yoko

Stayed 1 night in Apr 2024
Response from KEY WEST INN on 22 May 2024
Your feedback is greatly appreciated. We hope to see you soon.

8/10 Good

Lisa, Paris

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very clean room!
Stayed 1 night in Apr 2024
Response from Kwi on 30 Apr 2024
Thanks for staying with us and sharing your experience

8/10 Good

Matthew

Liked: Property conditions & facilities
Clean and fantastic water pressure!
Stayed 1 night in Apr 2024
Response from KWI on 27 Apr 2024
Thank you so much for taking time to share your experience.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and great location
Stayed 1 night in Apr 2024
Response from KEY WEST INN on 18 Apr 2024
THANK YOU. GLAD YOU ENJOYED YOUR STAY.

8/10 Good

FX

Liked: Cleanliness, staff & service, property conditions & facilities
Bargain property with good value.
Stayed 1 night in Apr 2024
Response from KEY WEST INN on 15 Apr 2024
WE APPRECIATE YOUR REVIEW. WE WORK HARD TO PROVIDE OUR GUESTS A GOOD EXPERIENCE.

8/10 Good

Mark F

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that the comforter had cigarette burn holes. The room was very clean. Being a smoker i dont want the room to smell bad and it didn't.
Stayed 1 night in Mar 2024
Response from Keywest inn on 19 Mar 2024
Thank you so much for taking time to share your experience.

2/10 Terrible

leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Expedia maps indicated three hotels with similar pricing. Excluding fees and taxes. I picked one with lowestest net cost. Later found Expedia charged me $more fees. Customer service indicated I have no recourse for refund...but if I had a screen shot of map...it would've been refunded. Note...take screen shot of map hotel pricing.
Stayed 1 night in Mar 2024
Response from Kwi on 15 Mar 2024
Sorry for inconvenience. If you book it with Expedia or third parties we have no control of pricing and cancellation.

8/10 Good

Larry

Liked: Cleanliness, property conditions & facilities
Convenient to the Interstate. Easy check in. Major restaurants are close by.
Stayed 1 night in Mar 2024
Response from KEY WEST INN on 13 Mar 2024
HAPPY TO HAVE SERVED YOU. HOPE TO SEE YOU AGAIN SOON.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kwi on 11 Mar 2024
Thanks for staying with us and sharing your experience

6/10 Okay

Allan

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from KEY WEST INN on 27 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations

10/10 Excellent

Quintin

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from KEY WEST INN on 22 Feb 2024
SO GLAD YOU ENJOYED YOUR STAY. LOOKING FORWARD TO SEEING YOU AGAIN.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Keywest on 12 Feb 2024
Thank you so much for taking time to share your experience.

2/10 Terrible

Gerald

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated don't know how it gets 8.2 unless it was a typo2.8
Stayed 1 night in Feb 2024
Response from Keywest inn on 11 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Passing Thru
The biggest problem for us was that it was very noisy. You enter your room from outside - no interior hallways and no elevators. There is a lot of road noise and you hear other guests arriving. The room was fairly clean.
Stayed 1 night in Jan 2024
Response from Keywest on 6 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property.
Stayed 1 night in Jan 2024
Response from Kwi on 3 Feb 2024
Thanks for staying with us and sharing your experiences.

10/10 Excellent

Yoko

Stayed 1 night in Jan 2024
Response from KEY WEST INN on 30 Jan 2024
SO GLAD YOU ENJOYED YOUR STAY. LOOKING FORWARD TO SEEING YOU AGAIN SOON.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from KEY WEST INN on 23 Jan 2024
SO HAPPY YOU ENJOYED YOUR STAY! SEE YOU AGAIN SOON!

10/10 Excellent

Elizabéth

Travelled with group
Liked: Amenities
Stayed 1 night in Jan 2024
Response from KWI on 14 Jan 2024
Thank you so much for taking time to share your experience.

2/10 Terrible

Gwendolyn

Travelled with family
Liked: Amenities
Disliked: Cleanliness
I had bugs in my room I told the clerk about the bugs he said someone probably didn't close the door behind and they come in.
Stayed 1 night in Jan 2024
Response from KWI on 14 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations

8/10 Good

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Keywest inn on 28 Dec 2023
Thank you so much for taking time to share your experience.

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight on a long road trip.
Stayed 1 night in Dec 2023
Response from Keywest inn on 27 Dec 2023
Thank you so much for taking time to share your experience.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room and easy access on and off freeway
Stayed 1 night in Dec 2023
Response from KWI on 24 Dec 2023
Thank you so much for taking time to share your experience.see you soon

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Keywest inn on 15 Dec 2023
Thank you so much for taking time to share your experience

8/10 Good

George, RALEIGH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from KWI on 30 Nov 2023
Thank you so much for taking time to share your experience.

10/10 Excellent

ruby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, clean, easy access, convenient, quiet,
Stayed 2 nights in Nov 2023
Response from Keywest inn on 29 Nov 2023
Thank you so much for taking time to share your experience.

4/10 Poor

willie

Stayed 1 night in Nov 2023
Response from Keywest on 29 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's fine for the price. Our room smelled a little odd but one we turned the heater on it went away.
Stayed 1 night in Nov 2023
Response from Keywest inn on 26 Nov 2023
Thank you so much for taking time to share your experience.

10/10 Excellent

SHUMAINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very large room. Clean. Bed was super comfy.
Stayed 1 night in Nov 2023
Response from KWI on 21 Nov 2023
Thank you so much for your valuable comment.

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Nov 2023
Response from KWI on 15 Nov 2023
Thank you so much for taking time to share your experience.

10/10 Excellent

Garry

Stayed 1 night in Nov 2023
Response from KWI on 29 Nov 2023
Thank you so much for taking time to share your experience.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good stay
Location is excellent, rooms are perfect, no different then staying at any top notch motel.
Stayed 1 night in Oct 2023
Response from Kwi on 6 Nov 2023
Dear Steve,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time.Thank you for your business, and we can't wait to serve you again.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay after a long drive!
Stayed 1 night in Oct 2023
Response from Kwi on 4 Nov 2023
Thank you for staying with us and sharing your experience. See you soon

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2023
Response from KWI on 18 Nov 2023
Thank you so much for taking time to share your experience.

8/10 Good

MICKEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from KWI on 30 Oct 2023
Thank you so much for taking time to share your experience.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from KWI on 27 Oct 2023
Thank you so much for taking time to share your experience.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Class
The owner is present on the property, and takes a personal interest in the presentation. It is the very best small hotel you can find for the price.
Stayed 2 nights in Oct 2023
Response from kwi on 25 Oct 2023
Thank you so much for taking time to share your experience and staying with us.

10/10 Excellent

Renato

Stayed 1 night in Oct 2023
Response from Keywest inn on 24 Oct 2023
Thank you so much for taking time to share your experience.