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The staff is extremely helpful and friendly. The breakfast is excellent with a changing hot menu. The man running it, like the rest of the staff is personable and hardworking. The breakfast alone is enough to make me want to come back!
Reasonably priced, clean and the staff could not be nicer. The room was perfect too. I loved the feeling of home away from home. Also, we were allowed to check in early without having to pay an extra fee. We will be back!
Nice room, enjoyed the complimentary breakfast and was close to everything.
Richard
Stayed 3 nights in Oct 2023
Response from Alexis E. on 4 Nov 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!
Thank you for taking the time to respond. We value the experiences that our loyal guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!
10/10 Excellent
Michael
22 Aug 2023
Michael
Stayed 1 night in Aug 2023
Response from Alexis on 1 Sept 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.
The hotel rooms smelled. You can tell that dogs were there. The shower was disgusting. For 450.00 a night expected better. Some bleach would take care of the stains. I have pictures but can’t post them. The staff were friendly. The hotel needs a deep cleaning.
Celine
Stayed 1 night in Jun 2023
Response from Alexis E. on 14 Jul 2023
Thank you for taking the time to share your recent experience at Homewood Suites. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy with your accommodations. Please know that we have renovations scheduled for Q4 2023! We will be replacing all soft goods and in room technology, both to Hilton's new design specifications! We were built back in 2013 so this will be our first renovation since then. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am disappointed that we did not exceed your expectations, as is our goal. I sure hope that you had the opportunity to enjoy what our amazing community has to offer. We know that you have many option when visiting the Middletown/Newport area. It would personally be my pleasure to welcome you back in the future. If I can be further assistance please feel to reach out to me directly. All the best and safe travels.
10/10 Excellent
Morton
11 Jul 2023
Morton
Stayed 4 nights in Jul 2023
Response from Alexis E. on 14 Jul 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!
10/10 Excellent
John
10 Jul 2023
John
Stayed 3 nights in Jul 2023
Response from Alexis E. on 14 Jul 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!
10/10 Excellent
Holly
28 Jun 2023
Holly
Stayed 3 nights in Jun 2023
Response from Alexis E. on 30 Jun 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.
Thank you for taking the time to rate your recent stay at the Homewood Suites by Hilton Newport Middletown. Please accept my sincerest apologies for where we fell short of meeting your expectations. After reviewing your ratings I can see we missed the mark in all areas and having some specifics would really assist us in improving our guest experience. If you have a moment to share some bullet points from your stay it would mean the world to us. Yours in Hospitality
Thank you for taking the time to respond. We value the experiences that our loyal guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!
Thank you for taking the time to respond. We value the experiences that our loyal guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!
8/10 Good
Tammy
12 Jun 2023
Tammy
Stayed 1 night in Jun 2023
Response from Alexis E. on 14 Jul 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!
10/10 Excellent
Judith, Kissimmee
6 Jun 2023
Judith
Stayed 1 night in Jun 2023
Response from Alexis E. on 30 Jun 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.
10/10 Excellent
Emily
3 Jun 2023
Emily
Stayed 1 night in Jun 2023
Response from Alexis E on 8 Jun 2023
Thank you for taking the time to respond. We value the experiences that our loyal guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!
10/10 Excellent
Susan
22 May 2023
Susan
Stayed 2 nights in May 2023
Response from Alexis E. on 26 May 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!
Thank you for taking the time to respond. We value the experiences that our loyal guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.
The television remote didn't work well...the hook on the back of the bathroom door was broken...the alarm clock didn't work...the room was clean and comfortable
Sedruola
Stayed 1 night in Apr 2023
Response from Alexis E. Front Office Manager on 17 Apr 2023
We value the experiences that our guests share with us. We appreciate the feedback and will pass along the comments to our Maintenance department so they can address those concerns. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.
10/10 Excellent
ANGELA
3 Apr 2023
ANGELA
Stayed 1 night in Apr 2023
Response from Alexis on 5 Apr 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!
10/10 Excellent
MITCHELL
26 Mar 2023
MITCHELL
Stayed 1 night in Mar 2023
Response from Alexis on 28 Mar 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.