I was traveling to this hotel as my daughter had prom at St. George's. I had sprained my ankle prior to this trip. When I arrived at the first building I took my luggage in and up the elevator. I went to check in and the girl at the desk told me I needed to go to the other building. Not the end of the world but I requested help with getting my stuff back down the elevator and to the car, she said no. When she took my card to check me it she said my card was declined. I knew there was no way my card was declined and asked her to run it again, and again. She was rude and I said what am I supposed to do my other card is in the car? She said, cannot help you. At that point some man came up to the front desk and asked if there was a problem. I told him YES THERE IS A PROBLEM. He told the girl she wasn't doing it right and got me checked in, no problem. However, no offer to help me back to my car with my luggage and into the 2nd building. What a shame, loved the hotel, location, cleanliness.. Staff was Rude. I travel all the time for work and never received such poor service from the staff.