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Reviews of Holiday Inn Express & Suites Michigan City, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Michigan City, an IHG Hotel
401 Kieffer Rd, Michigan City, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 306 out of 461 reviews" "
Rating 8 - Good. 99 out of 461 reviews" "
Rating 6 - Okay. 30 out of 461 reviews" "
Rating 4 - Poor. 14 out of 461 reviews" "
Rating 2 - Terrible. 12 out of 461 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this property was wonderful. This was a quick, unplanned anniversary getaway. Jose was the attendant who checked us in. Excellent customer service. He found a baggage cart for me when he realized that I had been waiting several minutes for one(No one at a front desk has ever done that for me) He was so hospitable the entire time we were there. Oh, let me not forget Sheryl/Cheryl; she was amazing. She prepared the breakfast, and it was exceptional! She kept everything extremely tidy and clean. She was so polite and made sure her guests were taken care of. When a gentleman spilled and dropped the spoon on the floor, she rushed over, assured him that these things happen, and immediately cleaned it up. No attitude or frustration, just great customer service. So, do not go to a restaurant for breakfast while staying there you won't find anything better!! The place was clean and well-kept! Thank you, Holiday Inn Express & Suites! The Smiths
Stayed 2 nights in May 2024
Response from Hotel Staff on 20 May 2024
Sharon, Thank you so much taking the time out of your busy schedule to write a review. We're delighted to hear that your spontaneous anniversary getaway was so memorable! We look forward to welcoming you back soon.

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Although only one a one night stay, the staff was kind and the rooms and building were clean.
Stayed 1 night in May 2024
Response from Hotel Staff on 20 May 2024
Stephen, thank you for taking the time to leave a review. We hope to welcome you back soon!

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Hotel Staff on 20 May 2024
Anita, thank you for taking the time to leave a review on your previous stay. We hope you welcome you back soon!

10/10 Excellent

helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for an overnight stay!
Stayed 1 night in May 2024

10/10 Excellent

Donald

Travelled with partner
Property clean and staff very friendly
Stayed 1 night in May 2024

8/10 Good

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel felt safe and adequately maintained. Pool was warm. Breakfast was well stocked and had a decent variety. Relatively clean, though room carpets could use a thorough cleaning. Overall, decent hotel. Stayed there twice: once coming to and once leaving from our destination.
Stayed 1 night in Apr 2024

4/10 Poor

Tramele

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
They hold a security deposit for a month of 50$ it sad
Stayed 1 night in Apr 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Trevor J

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS VERY CLEAN
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Very nice hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Katherine M

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Staff on 20 May 2024
Katherine, thank you for taking the time to leave a review on your previous stay with us. We hope to welcome you back soon!

10/10 Excellent

MARISSA

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property. Staff and breakfast are excellent!
Stayed 2 nights in Mar 2024
Response from Hotel Staff on 20 May 2024
Marissa, thank you for taking the time to leave a review on your previous stay with us. We greatly appreciate your feedback!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Briona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Feb 2024

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived one hour early and wasn’t able to check in which was disappointing as we had a VB tournament to be at and couldn’t freshen up after the long drive, leaving us to check in late in the evening.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Bright, clean & inviting lobby. Friendly Staff. Room was clean, comfortable beds, lots of pillows. Great raised sink in bathroom, microwave & fridge. Good breakfast with lots of options. Will stay again when in the area.
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lene

Stayed 3 nights in Jan 2024

10/10 Excellent

Sergio

Stayed 1 night in Jan 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jeannie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine but the carpet was dirty. It needs to be shampoo. Visible stains in the carpet.
Stayed 2 nights in Dec 2023

10/10 Excellent

jeffrey

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023

6/10 Okay

Chris

Liked: Cleanliness
Disliked: Property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop over
Staff was wonderful; very helpful. The room was quiet and clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Stayed 6 nights in Dec 2023

10/10 Excellent

Adianet

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Stayed 1 night in Nov 2023

10/10 Excellent

roger

Stayed 3 nights in Dec 2023

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Dec 2023

10/10 Excellent

Breana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Nice staff!
Stayed 1 night in Dec 2023

10/10 Excellent

Calypsoford

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and the staff was friendly
Stayed 3 nights in Nov 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are friendly and professional. The room was clean and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Alayna

Stayed 1 night in Nov 2023

10/10 Excellent

Latasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly updated. Very nice. I would stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Oct 2023

8/10 Good

Calvin

Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Staff & service, property conditions & facilities
All good
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Stayed 1 night in Oct 2023

10/10 Excellent

Rakisha

Stayed 1 night in Sep 2023

8/10 Good

aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little overpriced. Booked 3 days In advance. Book early and get a better price. It's on the south side of town. I was there to fish, which is the north side of town. My room was not ready until 4. Staff was super friendly. Alway spoke. Hotel is next to an abandoned facility of some sort. Not the greatest of views.
Stayed 3 nights in Sep 2023

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hometown
This is one of the newest hotels in MC, so the rooms and facilities are nice. We will continue to visit as long as the property is kept up!
Stayed 1 night in Sep 2023

10/10 Excellent

Johnnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great a few short miles from lake Michigan City beach . Breakfast was great friendly staff ,
Stayed 1 night in Sep 2023

6/10 Okay

Debra

Travelled with family
Our room had a lot of ants
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Mary Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Erin

Stayed 1 night in Sep 2023