All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1020 out of 1675 reviews" "
10 - Excellent
1,020
Rating 8 - Good. 412 out of 1675 reviews" "
8 - Good
412
Rating 6 - Okay. 131 out of 1675 reviews" "
6 - Okay
131
Rating 4 - Poor. 61 out of 1675 reviews" "
4 - Poor
61
Rating 2 - Terrible. 51 out of 1675 reviews" "
2 - Terrible
51
9.0/10
Cleanliness
9.2/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Good
Luis, Camarillo
23 May 2024
Disliked: Property conditions & facilities
The hotel is way out of date. Needs some love!
Luis
Stayed 1 night in May 2024
Response from Gereral Management on 24 May 2024
Dear guest:We thank you for your preference, thank you for your comments we take them very much into account for our continuous improvement process.We are at your service.
The hotel is good. They don’t have towel for the pool and the area is a little bad, they don’t give you more soap or shampoo. But the overall is very good. The hotel room is nice, and the hotel it self is very nice!
Alex
Stayed 2 nights in May 2024
Response from Gereral Management on 20 May 2024
Dear guest:We thank you for your preference, thank you for your comments we take them very much into consideration for our continuous improvement process.We are at your service
Service was great, friendly staff. The condition of the rooms were bad. The room 1003 had a broken AC. The furniture is in bad condition. On our last day, someone tried to open our room doors(1003, 1004) even though we had the “do not disturb” sign outside the door and before 10 am. I had shared that to the front desk hoping they have cameras and see who was trying to get in. We were really disappointed with the experience.
Miriam
Stayed 3 nights in May 2024
Response from Gereral Management on 17 May 2024
Dear guest:We appreciate your comments, they help us to improve. We are very sorry for the inconvenience this may have caused you, we will review this situation immediately with the areas involved, and we will work to resolve it so that it does not happen again.We are at your service.
Dear guest:We thank you for your preference, it has been an honor to serve you and we hope to welcome you again soon.We are at your service
10/10 Excellent
John
1 May 2024
John
Stayed 6 nights in Feb 2024
Response from Gerencia General on 21 May 2024
Apreciable huésped:Le agradecemos su preferencia, ha sido un honor poder servirle y esperamos pronto volverlo a recibir.Quedamos a sus ordenes
10/10 Excellent
JOSEPH
30 Apr 2024
JOSEPH
Stayed 1 night in Apr 2024
Response from Gerencia General on 21 May 2024
Apreciable huésped:Le agradecemos su preferencia, ha sido un honor poder servirle y esperamos pronto volverlo a recibir.Quedamos a sus ordenes
6/10 Okay
Victor
28 Apr 2024
service a bit slow
Victor
Stayed 2 nights in Apr 2024
Response from Gerencia General on 29 Apr 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios los tomamos muy en cuenta para nuestro proceso de mejora continúa.Quedamos a sus ordenes
Really cool property. Great value for the money. Walkable location. Felt safe. Lots of food in the area. Never noisy. Good ac and good water pressure/hot water/shower.
Christopher
Stayed 2 nights in Apr 2024
Response from Gerencia General on 25 Apr 2024
Apreciable huésped:Le agradecemos su preferencia, ha sido un honor poder servirle y esperamos pronto volverlo a recibir.Quedamos a sus ordenes
10/10 Excellent
ANNA
20 Apr 2024
ANNA
Stayed 2 nights in Apr 2024
Response from Gerencia General on 10 May 2024
Apreciable huésped:Le agradecemos su preferencia, ha sido un honor poder servirle y esperamos pronto volverlo a recibir.Quedamos a sus ordenes
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios, le aseguro que trabajamos para mejorar para ustedes.Quedamos a sus ordenes.
We've stayed at this hotel several times, it's very well located but they really need to invest in a thorough renovation. It's a hotel from the 80s and 90s, and the carpeting, wallpaper and rooms are really dated. What's more, the restaurant is frankly not very good. We went outside to have breakfast.
Alfa
Stayed 2 nights in Mar 2024
Response from Gereral Management on 1 Apr 2024
Dear guest:We appreciate your comments and preference, we work to improve your next stay.
Housekeeping supervisor needs to knock at doors before trying to get in the rooms because she was always trying to open my room without knocking my door! Once my door was opened but when the person realized that I was in the room he/she disappeared without saying anything!! Other than that, all good 👍
Mohamed
Stayed 6 nights in Mar 2024
Response from Gerencia General on 28 Mar 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios, le aseguro que trabajamos para mejorar para ustedes.Quedamos a sus ordenes
My restroom had a whole on the ceiling covered with a wet paper. My toilet was broken, every time i flushed water will come out. The front desk ladies weren’t nice at all. Everyone else was very nice and helpful.
Miriam
Stayed 3 nights in Mar 2024
Response from Gerencia General on 28 Mar 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios, le aseguro que trabajamos para mejorar para ustedes.Quedamos a sus ordenes
Really nice place to stay. Accessible to everything and the staff was all so helpful and friendly
LISA
Stayed 4 nights in Mar 2024
Response from Gerencia General on 28 Mar 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios, le aseguro que trabajamos para mejorar para ustedes.Quedamos a sus ordenes.
2/10 Terrible
Carmen, castlegar
Travelled with partner
21 Mar 2024
Disliked: Cleanliness, staff & service
Don’t stay here the hotel is very old and dirty. The room was dirty and the entire building is tilted due to the earthquakes and it is very hard to sleep like that. You feel you are dizzy at all times.
Carmen
Stayed 1 night in Mar 2024
Response from Gerencia General on 28 Mar 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios, le aseguro que trabajamos para mejorar para ustedes.Quedamos a sus ordenes.
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios, le aseguro que trabajamos para mejorar para ustedes.Quedamos a sus ordenes
The Hotel it’s a little bit outdated, but we’ll maintain and clean. I had a nice stay and would recommend for short stays.
Anthony
Stayed 2 nights in Mar 2024
Response from Gerencia General on 28 Mar 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios, le aseguro que trabajamos para mejorar para ustedes.Quedamos a sus ordenes.
Hotels was affordable and very clean , check in service was great , conveniency to location of center city of Mexico , cabs bus available outside hitel lobby, double-decker tour bus was across the street at corner,
Arlene
Stayed 2 nights in Feb 2024
Response from General Manager on 10 Mar 2024
Dear guest:We appreciate your comments and your preference, it will be a pleasure to serve you on your next visit.
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios, le aseguro que trabajamos para mejorar para ustedes.Quedamos a sus ordenes
4/10 Poor
Wayne
19 Feb 2024
Wayne
Stayed 5 nights in Feb 2024
Response from Gerencia general on 24 Feb 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios los tomamos muy en cuenta para nuestro proceso de mejora continúa.Quedamos a sus ordenes
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios los tomamos muy en cuenta para nuestro proceso de mejora continúa.Quedamos a sus ordenes
The hotel is very close to the center (shopping, museums) and has several eateries nearby. A PLUS is that there are private taxis outside the hotel and that makes it easier and safer to get around. Price is excellent!
Esther
Stayed 4 nights in Jan 2024
Response from Gerencia general on 24 Feb 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios los tomamos muy en cuenta para nuestro proceso de mejora continúa.Quedamos a sus ordenes
Convenient very good location still in good condition and very good price
JOSE
Stayed 1 night in Jan 2024
Response from Gerencia General on 31 Jan 2024
Dear guest:Thank you for you preference.
10/10 Excellent
Giti
29 Jan 2024
Giti
Stayed 2 nights in Jan 2024
Response from Gerencia General on 22 Mar 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios, le aseguro que trabajamos para mejorar para ustedes.Quedamos a sus ordenes
Gracias por su preferencia, estamos a sus ordenes.
6/10 Okay
Margarita
Travelled with family
6 Jan 2024
Liked: Room comfort
Margarita
Stayed 3 nights in Jan 2024
Response from Gerencia General on 17 Jan 2024
Gracias por su preferencia, estamos a sus ordenes.
10/10 Excellent
Erika, Waco
Travelled with family and small children
6 Jan 2024
Liked: Cleanliness, staff & service
The property was good but I concur with other reviews, it is pretty ran down. It needs just basic repairs to many areas of the room.
Erika
Stayed 3 nights in Jan 2024
Response from Gerencia general on 24 Feb 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios los tomamos muy en cuenta para nuestro proceso de mejora continúa.Quedamos a sus ordenes
8/10 Good
Hongzhou
5 Jan 2024
Hongzhou
Stayed 4 nights in Dec 2023
Response from Gerencia General on 17 Jan 2024
Gracias por su preferencia, estamos a sus ordenes.
10/10 Excellent
JORGE
3 Jan 2024
JORGE
Stayed 7 nights in Dec 2023
Response from Gerencia General on 17 Jan 2024
Gracias por su preferencia, estamos a sus ordenes.
6/10 Okay
Juan, arleta
Travelled with family
2 Jan 2024
Would rather stay at barcelo close by. Better staff and amenities for about same price.
Juan
Stayed 6 nights in Dec 2023
Response from General Manager on 10 Mar 2024
Dear guest:We appreciate your comments and preference, we work to improve your next stay
10/10 Excellent
yader
31 Dec 2023
yader
Stayed 1 night in Dec 2023
Response from Gerencia General on 31 Jan 2024
Apreciable huésped:Le agradecemos su preferencia, gracias por sus comentarios los tomamos muy en cuenta para nuestro proceso de mejora continúa.
Nice large room, excellent location, The King size bed was extremely comfortable, shower had good hot water and pressure, I highly recommend this hotel.
Richard
Stayed 3 nights in Dec 2023
Response from General Manager on 10 Mar 2024
Dear guest:We appreciate your comments and preference, we work to improve your next stay
Es un hotel que se encuentra muy bien ubicado.
Les recomendaria poner una maquina de snacks
Mayra Marina
Stayed 2 nights in Nov 2023
Response from Gerencia General on 20 Dec 2023
Apreciable huésped:Le agradecemos su preferencia, ha sido un honor poder servirle y esperamos pronto volverlo a recibir.Consideraremos sus comentarios, y esperemos contar con alguna maquina de snacks su proxima estancia.Quedamos a sus ordenes