We obtained a room that we didn't like (very low floor, damaged sink, floor, overall feeling like a low-grade room - not something we experienced last year when we were very happy with our stay at NH in Zona Rosa). I complained and my room was quickly upgraded to a great room. Jesus was so wonderful, knowledgeable, experienced and so helpful. We thank him from the bottom of our hearts! Thus, for the second year, stay at NH was a GREAT experience! We will be back!!!