Serapio Rendon 124, Col. San Rafael, Z.C., Mexico City, CDMX
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 345 out of 1000 reviews" "
10 - Excellent
345
Rating 8 - Good. 341 out of 1000 reviews" "
8 - Good
341
Rating 6 - Okay. 172 out of 1000 reviews" "
6 - Okay
172
Rating 4 - Poor. 78 out of 1000 reviews" "
4 - Poor
78
Rating 2 - Terrible. 64 out of 1000 reviews" "
2 - Terrible
64
7.8/10
Cleanliness
8.0/10
Staff & service
7.6/10
Amenities
7.2/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
John
Business traveller, Travelled with partner
29 Mar 2024
Liked: Cleanliness
Disliked: Amenities
I had stayed there during COVID-19. Staff extremely friendly. They upgraded me to a large airy room. This time, paying a higher price, they put me in an awful small dark ground floor room that should be a storage room. When I said this was unacceptable, they put me in another barely acceptable room looking at an air shaft. Staff rarely greeted me. Left my sunglasses in the restaurant. A waiter found them. Another staffer stole them. Gym equipment broken and neglected and no instructions. Neighborhood fascinating and full of life and diverse activity and not gentrified.
Great place, cheap and very well located, you can go to walking 15-20 min to zocalo, or chapultepec , 10 min by car to plaza garibaldi. Awesome experience at CDMX
The room was tiny barely enough space to walk around the bed. The Bed - oh the bed, hard as a rock and the pillows were even harder. If your looking for a good night rest, this is NOT the hotel.
It is two open side below the window is metal net the cool air wind pass truth in the room is too cool all right in Diciembre y January
Alberto
Stayed 8 nights in Dec 2023
8/10 Good
Roman, Miami
4 Jan 2024
Roman
Stayed 1 night in Jan 2024
8/10 Good
Ardon
Travelled with partner
2 Jan 2024
Liked: Amenities
A nice hotel, but pillows are small and no hand railing to go up the stairs at the main entrance. Otherwise the hotel is very good in a central but quiet location. Wi-Fi in the rooms directly. Definitely recommend.
Ardon
Stayed 1 night in Dec 2023
10/10 Excellent
Olga
1 Jan 2024
Restaurante cierra muy temprano no tiene nada abierto en la noche
For the price, very nice. The staff were incredible. Lobby looks tremendous. They put up with my bad spanish. Equipment in fitness room falling apart. Room itself was as basic as a motel. Hard bed, basic bathroom, no heat or air conditioning. You can open windows.
The lobby looks chic and modern, which disguises that the rooms are small, dingy and not terribly clean. There was a scary stain on the only chair in the room, and the mattress was worn and saggy. And what was that smell in the stairwell?
Andrew
Stayed 1 night in Oct 2023
8/10 Good
Consuelo
Travelled with family
26 Oct 2023
Liked: Cleanliness, amenities
Was great, favourite part free breakfast and it was delicious
Staff did not request the taxi for the airport that we schedule one day before.
Luis Eduardo Valles
Stayed 1 night in Sep 2023
4/10 Poor
Fernando
Travelled with family
14 Sept 2023
Disliked: Amenities
Honestly i was expecting a little biger rooms, i guess for 3 adults they are to small, the rooms smell like if you walk in to an old room, really dark, the only window that we got it was to small, in general it was just ok, we well NOT go back
Fernando
Stayed 2 nights in Aug 2023
10/10 Excellent
MOHAN NAGA SANDEEP
31 Aug 2023
MOHAN NAGA SANDEEP
Stayed 6 nights in Aug 2023
2/10 Terrible
Francisco
23 Aug 2023
Francisco
Stayed 2 nights in Aug 2023
4/10 Poor
Alonso
Travelled with family
17 Jul 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Location
Alonso
Stayed 2 nights in Jul 2023
6/10 Okay
Arelise
5 Jul 2023
Arelise
Stayed 4 nights in Jul 2023
2/10 Terrible
Eduardo
15 Apr 2023
Eduardo
Stayed 1 night in Apr 2023
2/10 Terrible
Victor
Travelled with family and small children
3 Apr 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Air condition was broke, tv wasn’t work we went to the desk service three times to let them know about the air condition and Tv. They fix the tv but the air condition they never fix it and it was super hot.
Victor
Stayed 1 night in Apr 2023
6/10 Okay
David, Chihuahua
Business traveller
3 Apr 2023
Liked: Cleanliness, staff & service
Nice Area near Reforma but the facilities are quite old and bad conditions.
Great location and very clean. I’d definitely stay here again. The only downside was is the bed was a tad bit firm but still good enough for sleep but that up your bed recommendations
Tyrus
Stayed 3 nights in Feb 2023
10/10 Excellent
eric
Travelled with partner
18 Jan 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is in a convenient location for shopping and dining, however property needs improvements. All the equipemnt in their gym is not working
Hotel Sevilla is located in a convenient location both for walking and public transportation. The hotel is clean and the staff is friendly - the rooms are not luxurious but it was perfect for our needs. We had hot water and the facility seemed well-kept. There is a grocery store down the block a bit to pick up any incidentals you may need, and a bakery on the corner. Coffee lovers note: the cafe Gran Premio is around the corner and it serves your favorite caffeinated beverage, pastries, and has Wi-Fi.
What I liked about staying here was the convenient location, friendly staff, and overall cleanliness. I appreciated the complimentary water provided every day, the fitness center, and the very affordable pricing.
The main negative with this place was the bed itself. The bed was very uncomfortable and caused me to have trouble sleeping nearly every night I stayed in it. I had to request more pillows to keep my back from going out.
Another negative was the wifi. They have wifi but its basically unusable. If you can get a full 5 minutes a day out of it, you are lucky.
The third negative I had was with the elevator. I actually got trapped in the elevator for about 5 minutes during my stay. The entire thing went dark and stopped workout and then ejected me underground which confused me as I didn't know how to get back to the main building. The call box inside the elevator did not work.
Es muy molesto ver papeles por todos lados durante el check in. Sugiero que hagan su trabajo administrativo en la oficina y solo dejar personal de recepción atiende a los clientes.
Service was ok. They question you at the front desk if you ask for towels. Rooms are old and dingy, carpet needs to changed, it smells and extremely dirty. Bathroom curtain needs to be changed as well. We were only there for two nights and one day. It served its purpose.