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Reviews of Hotel El Ejecutivo by Reforma Avenue

3.5 out of 5
Hotel El Ejecutivo by Reforma Avenue
Viena 8 Col Juarez, Mexico City, CDMX

Reviews

8.4

Very good

Rating 10 - Excellent. 660 out of 1335 reviews" "
Rating 8 - Good. 377 out of 1335 reviews" "
Rating 6 - Okay. 168 out of 1335 reviews" "
Rating 4 - Poor. 73 out of 1335 reviews" "
Rating 2 - Terrible. 57 out of 1335 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica, Woodside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Viridiana, Conway

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place definitely coming back here next year
Stayed 2 nights in Feb 2024
Response from Guest Service on 23 May 2024
Dear Viridiana,Thank you for choosing us to stay,We are happy that you enjoyed your stay, We will be glad to receive you again next year.Best wishes.

8/10 Good

Madeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty street
Stayed 7 nights in May 2024
Response from Guest Service on 22 May 2024
Dear Madeline, We appreciate your comment,We will take this into account to be able to improve every day and provide you with only the best quality service.We hope to see you soon,Greetings.

10/10 Excellent

Haitao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much benefit
Stayed 1 night in May 2024
Response from Guest Service on 21 May 2024
Dear Haitao,Thank you for your comment, it helps us a lot.We would like to know more about your experience and be better the next time you visited us.We hope to see you again.Best wishes.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service
Muy buen. Servicio
Stayed 1 night in May 2024
Response from Guest Service on 20 May 2024
Estimado Alejandro,Gracias por elegir Hotel El Ejecutivo,Nos alegra que su estancia haya sido placentera y haya disfrutado de nuestro servicio, Esperamos verlo de nuevo pronto.Saludos.

10/10 Excellent

Sunil

Liked: Staff & service, property conditions & facilities
Good location, everything was nearby & waking distance
Stayed 3 nights in May 2024
Response from Guest Service on 20 May 2024
Dear Sunil,Thank you for the review,It is good to know that all of your stay with us was pleasant, and you enjoyed our location.We hope to see you again.Best wishes.

10/10 Excellent

Haitao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place to dinners out
Stayed 1 night in May 2024
Response from Guest Service on 20 May 2024
Dear Haitao,Thank you for choosing Hotel El Ejecutivo, It is good to know that you enjoyed our location,We hope to see you again soon.Best regards

10/10 Excellent

Haitao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check out
Stayed 2 nights in May 2024
Response from Guest Service on 17 May 2024
Dear HaitaoWe're glad to hear that you found the check-out process at Hotel El Ejecutivo fast. We appreciate your kind words and hope to welcome you back again soon.Best wishes

10/10 Excellent

Ricardo arturo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff was super friendly, the parking lot super secure, the food at the hotel was good. In overall the hotel is nice but the staff at least for me was the best . The location is great also
Stayed 2 nights in May 2024
Response from Guest Service on 15 May 2024
Dear Ricardo,Thank you very much for taking the time to share with us your opinion about your recent stay at Hotel El Ejecutivo. We are so glad that you had an incredible time with us. We will be glad to receive you again in the near future.Kind regards,

10/10 Excellent

Roque

Liked: Cleanliness, staff & service, property conditions & facilities
Cool
Stayed 1 night in May 2024
Response from Guest Service on 4 May 2024
Dear Roque,Thank you very much for choosing Hotel El Ejecutivo and for having a fantastic stay. We hope we can welcome you again on another occasion! Best wishe

8/10 Good

Clinton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice. The hotel and rooms were nice, but older. The area outside the hotel is pretty rundown and 3rd world looking. The food at breakfast was excellent.
Stayed 2 nights in Apr 2024
Response from Guest Service on 29 Apr 2024
Dear Clinton,Thanks for sending your comment. We are more than happy to know that you enjoyed your stay at Hotel El Ejecutivo.We will be more than glad to receive you again!Kind regards,

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Service on 16 May 2024
Estimado Erik.Agradecemos por habernos elegido para su estancia y nos agradará darle la bienvenida en su próximo viaje. Cordialmente

6/10 Okay

Ronen

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Showers are awful, dirty, old, shower is an old pipe with low pressure water
Stayed 4 nights in Apr 2024
Response from Guest Service on 23 Apr 2024
Dear Ronen,Thank you for your feedback. We apologize for the inconvenience you experienced with the showers at Hotel El Ejecutivo. Your comments help us improve our services to ensure a better experience for all our guests.We hope that you can give us a second opportunity. Best wishes,

4/10 Poor

Salvador, Los Angeles

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked them once to clean my room and just simply ignored the request
Stayed 3 nights in Apr 2024
Response from Guest Service on 16 Apr 2024
Dear Salvador,Thanks for your opinion, and we apologize for this situation. We will ensure that this kind of situations will not be repeated, and we hope that you can give us a second opportunity. Sincerely,

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Service on 15 Apr 2024
Estimado Francisco,Agradecemos por su estancia en el Hotel El Ejecutivo y estaremos muy contentos de volver a recibirlo en su siguiente viaje. Saludos cordiales,

4/10 Poor

Felipe, Tomball

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Service on 12 Apr 2024
Estimado Felipe, Lamentamos no haber logrado alcanzar sus expectativas. Seguimos trabajando para mejorar nuestros servicios e instalaciones. Esperamos que nos puedas brindar una segunda oportunidad. Sinceramente,

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an EXCELLENT 3 star hotel. Room was very clean and also the hotel in general. The location is excellent a block from Paseo de.la Reforma and Insurgentes. At the heart of Mexico City, public transportation within walking distance. Exelent restaurants and shops within walking distance on Reforma, Zona Rosa and Colonia Cuahutemoc. Staff very nice. Buffet breakfast -delicious and abundant- and a caferia available throghout the day and for dinner. Also room service available -few choices but delicios. All of this at very reasonable cost. El Ejecutivo hotel is now top of my list for future tripa to Mexico City. I highly recommend it.
Stayed 3 nights in Apr 2024
Response from Guest Service on 12 Apr 2024
Thank you for your review, Alicia! Hotel El Ejecutivo sounds like a fantastic choice in Mexico City. The cleanliness, excellent location, friendly staff, delicious breakfast, and reasonable cost make it an ideal option for future trips. Your recommendation is highly appreciated. We look forward to your next visit!All the best,

8/10 Good

DANIEL

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is a bit run down a upgrade is very much needed. I was able to hear conversation from the room nextdoor. The area itself is in a horrible area with abandoned building and concerning work and with a lot of homeless people in the area. Which I understand it's not in there control. I would recommend with Uber easy to use
Stayed 5 nights in Apr 2024
Response from Guest Service on 8 Apr 2024
Dear Daniel,Thank you for sharing your experience at Hotel El Ejecutivo. We appreciate your feedback about the property and area. We will address these issues to provide a better experience for our guests. We hope that you can give us a second opportunity in the future. Best wishes

2/10 Terrible

Andrzej

Travelled with family
Liked: Amenities
Very good service.
Stayed 7 nights in Mar 2024
Response from Guest Service on 29 Mar 2024
Thank you for your feedback, Andrzej. We are glad to hear that you found the service at Hotel El Ejecutivo to be very good. Your positive remarks are greatly appreciated.

8/10 Good

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but the location. The view was not the best. Pricing and staff was great.
Stayed 3 nights in Feb 2024
Response from Guest Service on 29 Mar 2024
Dear Alberto,Thank you very much for choosing Hotel El Ejecutivo and for having a fantastic stay. We hope we can welcome you again on another occasion! Best wishe

8/10 Good

edgar, North Bergen

Travelled with family, Travelled with family and small children
Good service
Stayed 4 nights in Mar 2024
Response from Guest Service on 28 Mar 2024
Dear Edgar, Thank you for leaving your kind comment. We are so happy that you appreciated the service from our staff.We would love to see you again. Best regards,

6/10 Okay

Rosa

Las toallas eran viejas y rotas al igual que la ropa de cama!, no avían más que una mesa de noche para 4 personas 3 de nosotras adultos mayores solo avía una silla
Stayed 7 nights in Mar 2024
Response from Guest Service on 24 Mar 2024
Apreciable Rosa,Agradecemos su comentario y le ofrecemos una disculpa por los incidentes que tuvo durante su estancia,Tomaremos acción inmediata y esperamos en un futuro nos brinde la oportunidad de volver a ser sus anfitriones,Saludos.

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service on 25 Mar 2024
Estimado Esteban,Nos complace leer su experiencia sobre su más reciente estancia con nosotros.Esperamos tener el gusto de recibirlo nuevamente. Cordialmente,

6/10 Okay

Brayan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Staff was helpful and let us check in early for an extra charge! The room itself was not very clean. The pillows had stains on them upon check in and later on when we came back to our room there was a roach running across the floor. The mirror in the room area was dirty with hand smudges. We alerted the front desk and they said someone would come up the next morning to switch our room. By 10 am no one had come up and we had plans to attend to so could not wait any longer. So the issues were not fixed and no accommodation was made for us which was very disappointing.
Response from Guest Service| on 24 Mar 2024
Dear Bryan,I'm sorry to hear about your disappointing experience at Hotel El Ejecutivo. It's important to address cleanliness issues promptly. I will pass on your feedback to the management team for improvement. Thank you for sharing your review.

10/10 Excellent

Francisco

Travelled with family
Good
Stayed 2 nights in Mar 2024
Response from Guest Service on 19 Mar 2024
Dear Francisco,Thank you for the comment, It was a pleasure to attend you.We are going to continue getting better every day to give you an excellent service.

6/10 Okay

Manuel

Travelled with partner
Liked: Staff & service, amenities
Average hotel, decent stay for a couple of days.
Stayed 4 nights in Mar 2024
Response from Guest Service on 15 Mar 2024
Dear Manuel,thanks for your comment, we will continue improving our Hotel to give you the best service.Best regards.

8/10 Good

Irene

Liked: Staff & service, property conditions & facilities
Easy access to places to visit
Stayed 3 nights in Mar 2024
Response from Guest Service on 11 Mar 2024
Dear Irene,Thanks for your comment and for enjoying our location. We will be so proud to see you again at Hotel El Ejecutivo. Best wishes,

8/10 Good

Idelbys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La única razón por la que no le doy 5 estrellas es porque dice que está a 9 min del aeropuerto cuando en realidad está como a 40 min!
Response from Guest Service on 9 Mar 2024
Estimada Zonia,Agradecemos por su estancia en el Hotel El Ejecutivo y por su comentario, el cual será tomado en cuenta para revisar este tema.Nos agradará darle la bienvenida en su siguiente viaje. Cordialmente

4/10 Poor

Brenda Leticia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed was extremely dirty had blood stains a ton of hairs, the shower was full of mold.
Stayed 2 nights in Feb 2024
Response from Guest Service on 8 Mar 2024
Dear Brenda,Thank you for your feedback about our hotel and observations, we are really sorry for not having overcome your expectations. All of your comments allowed us to identify our areas of opportunity in order to improve them, by reinforcing our maintenance and the cleaning.We hope you can give us a second opportunity Sincerely,

6/10 Okay

Angelica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Perdonal excelente atencion, solo la habitacion se encontraba sucia, el baño sucio y toallas
Stayed 1 night in Mar 2024
Response from Guest Service on 6 Mar 2024
Estimada Angélica, Agradecemos por tomarse parte de su tiempo para hacernos llegar sus comentarios sobre su estancia. Sentimos por los detalles que nos indica y trabajaremos para reforzar esta área de oportunidad, buscando que la experiencia de nuestros huéspedes pueda ser lo más agradable posible. Seguimos a sus órdenes, esperando volver a recibirla. Cordialmente,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Service on 6 Mar 2024
Dear Paul,Thank you very much for choosing Hotel El Ejecutivo and for having a fantastic stay. We hope we can welcome you again on another occasion! Best wishes,

2/10 Terrible

Salvador

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is near a lot of popular tourist hot spots in Mexico City but it is overrated due to the dirty rooms and the grimy and unsafe street its in. We selected two Deluxe Rooms in the Expedia app for this hotel, it was offered for 5 dollars more than the Basic Room. We found out that there’s no upgrades at this hotel, and offering a Deluxe Room is a sham. Do not select it if you choose to stay here. My parents immediately requested new bedding because there was a what looked like shaved hairs on the the fitted sheet, top sheet, and all pillow cases. My room was very dusty but since we had plans to visit Chapultepec, I did not check my sheets until we got back. They had dark red/brown stains in the cover and small red/brown stains in the top sheet. The worst was my restroom, it had a smear of what smelled like human excrement on the wall behind the toilet and the floor in the shower was slimy. Avoid this hotel if cleanliness is important to you. The staff are very nice and apologetic, but there many better options of where to stay in Mexico City at this price point. There’s a camp of people living in tents and cardboard boxes a block away in both directions from this hotel. I cleaned my own room’s restroom, removed the stained sheets, and slept on my blanket but I could not overcome the fear that this hotel could have bugs or pests. I am not the type of person that enjoys writing reviews, but I feel I must warn others so they can avoid our experience here.
Stayed 3 nights in Feb 2024
Response from Guest Service on 5 Mar 2024
Dear Salvador,Thanks for your feedback on your stay at Hotel El Ejecutivo. We apologize for all the inconveniences that you had during your stay, and your comments allow us to continue improving the areas of opportunity mentioned, and make the necessary changes in the cleaning and maintenance. We hope that you can give us another opportunity to live a completely different experience. Sincerely,

8/10 Good

milton

Liked: Property conditions & facilities
The staff was wonderful, location was perfect and great breakfast. Worth the money
Stayed 5 nights in Feb 2024
Response from Guest Service on 4 Mar 2024
Dear Milton,Thank you for taking the time to write a comment regarding your stay at Hotel El Ejecutivo. We are so glad to hear that your stay was wonderful, and It would a pleasure to see you again.Kind regards,

8/10 Good

Juan

Stayed 1 night in Mar 2024
Response from Guest Service on 4 Mar 2024
Estimado Julián,Agradecemos su estancia con nosotros y nos resultará muy gratifícate volver a recibirlo en su siguiente viaje. Un cordial saludo,

10/10 Excellent

Geycer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place - very local and easy to get around pretty much everywhere in the city - well located for Ubers and also safe to walk at day and night on reforma avenue- only thing to keep in mind there’s a big construction happening right en front of the hotel could be a little noisy sometimes - hotel staff very professional. We loved our room it has just what you need and very private. Don’t get spook if the food attendant comes knocking your door at 8am every day . . We def book again this place .
Stayed 4 nights in Feb 2024
Response from Guest Service on 1 Mar 2024
Dear Geycer,Thank you for leaving your kind comment. We are so happy that you had an outstanding stay at Hotel El Ejecutivo, where the location, rooms, and hospitality were to your liking.We would love to see you again. Best regards,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
No at this time
Stayed 3 nights in Feb 2024
Response from Guest Service on 26 Feb 2024
Dear José,We appreciate your feedback and your stay with us. We hope to see you again on your next trip! Best wishes!

10/10 Excellent

Noemi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio limpio y servicio muy bueno
Stayed 2 nights in Feb 2024
Response from Guest Service on 24 Feb 2024
Estimada Noemí,Gracias por haber estado hospedada con nosotros y por apreciar tanto el servicio como la limpieza. . Nos encantará volver a recibirla en su siguiente viaje. Cordialmente,

8/10 Good

Jesus

Travelled with partner
Liked: Staff & service
.
Stayed 3 nights in Feb 2024
Response from Guest Service on 27 Feb 2024
Estimado Jesús,Gracias por haber sido nuestro huésped en esta ocasión y estaremos muy contentos de contar nuevamente con su visita. Saludos cordiales,

4/10 Poor

Ana

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is very nice! However, the hotel is dirty, old and smells very bad.
Stayed 4 nights in Feb 2024
Response from Guest Service on 23 Feb 2024
Dear Ana,Thank you for your opinion and for being with us at Hotel El Ejecutivo. We are sorry for not having overcome your expectations this time, as we work hard every day to constantly improve the experience of our guests, however, all of your comments will be taken into account so that we can continue making new changes in all the areas of opportunity mentioned. We hope that you can give us another opportunity.Sincerely,

8/10 Good

Maurice

Liked: Cleanliness, staff & service
Listing said "laundry facilities" but there weren't any. Had to do hand wash in the room, as the nearest laundromats were very bad. No bathroom vent fan, and ceiling paint above the shower was beginning to fail. Footing in the shower was extremely slippery and potentially hazardous.
Stayed 9 nights in Feb 2024
Response from Guest Service on 20 Feb 2024
Dear Maurice, Thank you for taking the time to share your opinion, and we regret not having overcome your expectations. All of your comments will be taken into account in order to make the necessary renovations and maintenance in the areas of opportunity mentioned.We hope to see you again and have a completely different experience. Sincerely,

10/10 Excellent

N, Mesquite

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desayunos bufé es bueno, tambien 2 empleados en particular, Maximiliano y Elisabel estan muy buenos meseros y herencia. Antonio de recepción tambien, ayudanos miy bien.
Stayed 4 nights in Feb 2024
Response from Guest Service on 16 Feb 2024
Apreciable huésped,Gracias por compartirnos su opinión y estamos muy contentos de que haya disfrutado de una encantadora estancia con nosotros, enviaremos su reconocimiento a Maximiliano, Elisabeth y Antonio.Estaremos atentos a su regreso.Saludos,

6/10 Okay

Sergio

Location is about the best part of staying in this hotel.
Stayed 2 nights in Feb 2024
Response from Guest Service on 15 Feb 2024
Dear Sergio,Thank you for taking the time to write your opinion and for letting us know that the location allows you to discover the main touristic places on Reforma Avenue. It would be a pleasure to see you again! All the best,

10/10 Excellent

Gaston, Chula Vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Guest Service on 20 Mar 2024
Estimado Gaston,agradecemos su calificación y esperamos vuelva pronto,fue un placer atenderle.Saludos.

4/10 Poor

Valentin, McAllen

Disliked: Property conditions & facilities
Ac was not working in first room neither was the deadbolt. Changed rooms and the ac was a bit better but it was very stuffy. No room upgrade available nor late checkout. Free drinknoption was beer or soda. Not really a vip property
Stayed 3 nights in Feb 2024
Response from Guest Service on 13 Feb 2024
Dear Valentin,Thanks for your comments, and we apologize for the situation happened during your stay. We will make the necessary improvements, so that the air conditioning can be working correctly in every room. We remain at your service, hoping that you can give us another opportunity. Sincerely,

6/10 Okay

Luis Manuel

Stayed 4 nights in Feb 2024
Response from Guest Service on 7 Feb 2024
Estimado Luis, Gracias por haber sido nuestro huésped y sentimos no haber logrado alcanzar sus expectativas. Seguimos trabajando para mejorar nuestros servicios e instalaciones. Estaremos encantados de volver a recibirlo. Saludos cordiales,

8/10 Good

Alexander

Stayed 1 night in Feb 2024
Response from Guest Service on 20 Mar 2024
Apreciable Alexander,agradecemos su calificación y preferencia,Esperamos vuelva pronto,fue un placer atenderle.Saludos.

10/10 Excellent

Irene

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff there were very nice and helpful. They also provide a trustworthy taxi service.
Stayed 4 nights in Jan 2024
Response from Guest Service on 1 Feb 2024
Dear Irene,Thank you for letting us know that you enjoyed every second of your stay at Hotel El Ejecutivo. As a valued guest, we look forward to welcoming you back again!Kind regards,

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Grwt
Stayed 3 nights in Jan 2024
Response from Guest Service on 30 Jan 2024
Estimado Jesús, Agradecemos su valoración y estaremos muy contentos de volver a recibirlo en esta su casa, Hotel EL Ejecutivo.Saludos cordiales,

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful,
Stayed 9 nights in Jan 2024
Response from Guest Service on 26 Jan 2024
Dear José,Thank you for taking the time to share your opinion. We are so proud that you had a fantastic stay at Hotel El Ejecutivo.We look forward to seeing you again soon! Kind regards,

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Areas going through rehabilitation lots of construction lots of graffiti sort of felt like I was in a dirty area
Stayed 3 nights in Jan 2024
Response from Guest Service on 19 Jan 2024
Dear John,We appreciate your feedback and we regret that your expectations were not fulfilled this time, as we want to make your stay as comfortable as possible, however, we will take your comment into account. We hope that you WILL be able to give us another opportunity in the future. Sincerely,