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Reviews of Hotel Aeropuerto

3 out of 5
Hotel Aeropuerto
Blvd Puerto Aereo 380, Col Moctezuma 2a seccion, Mexico City, CDMX

Reviews

8.0

Very good

Rating 10 - Excellent. 179 out of 429 reviews" "
Rating 8 - Good. 142 out of 429 reviews" "
Rating 6 - Okay. 56 out of 429 reviews" "
Rating 4 - Poor. 30 out of 429 reviews" "
Rating 2 - Terrible. 22 out of 429 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Edgar

Liked: Cleanliness
El precio un poco alto por lo ofrecido.

8/10 Good

Saul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like the reception guy. And I like the chambermaid service she was very respectful person.
Stayed 2 nights in Apr 2024
Response from Carlos on 27 Apr 2024
Hello sr Saúl! We appreciate your comments thanks

6/10 Okay

Alberto, Orange

Stayed 1 night in Mar 2024
Response from Carlos on 4 Apr 2024
Hola sr Alberto! Apreciamos sus comentarios gracias

6/10 Okay

Thomas, CANDIA

Pro: cleanliness. Con: the rooms in the front of the hotel very noisy from the road. The bed is very hard. The food is less than average and the coffee is the worst I’ve ever had.
Stayed 1 night in Feb 2024
Response from Carlos on 1 Mar 2024
Hello sr thomas! We appreciate your comments thanks

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to airport
The hotel was clean and well maintained, the staff were friendly and helpful. When we had a request, the staff acted promptly. We got a standard room with a queen size bed and the room was clean and in good condition, everything functioned properly. Very convenient location if you want to be close to the airport for a decent price. McDonalds and Wings restaurants are also close by if you wanted a quick bite.
Stayed 3 nights in Feb 2024
Response from carlos on 26 Feb 2024
hello sr Joanne! we apprecite your comments, thanks

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación bastante limpia, amable recepción y excelente ubicación.
Stayed 1 night in Feb 2024
Response from Carlos on 26 Feb 2024
Hola sr Joel! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

4/10 Poor

Nick

Travelled with family and small children
Disliked: Property conditions & facilities
Very noisy street traffic, still a ten minute drive to the airport since it’s not in the most convenient location. Free parking is nice. Staff was friendly.
Stayed 1 night in Feb 2024
Response from Carlos on 26 Feb 2024
Hello sr Nick! We appreciate your comments thanks

4/10 Poor

Martin

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very basic rooms, bedding is uncomfortable, you can hear everything from the rooms around and hallway. Very echo .
Stayed 1 night in Feb 2024
Response from Carlos on 26 Feb 2024
Hello sr Martín! We appreciate your comments thanks

4/10 Poor

Leif

Disliked: Amenities, property conditions & facilities
Way over priced. You’re paying for the convenience to catch an early flight.
Stayed 1 night in Feb 2024
Response from Carlos on 25 Feb 2024
Hello sr leíf! We appreciate your comments thanks

8/10 Good

dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is by an highway. Overall the hotel is good, staff very nice, restaurant decent.
Stayed 1 night in Feb 2024
Response from Carlos on 23 Feb 2024
Hello miss Dominique! We appreciate your comments thanks

8/10 Good

MIGUEL ANGEL

Travelled with partner
Liked: Amenities
La cama está demasiado dura.
Stayed 1 night in Feb 2024
Response from carlos on 13 Feb 2024
hola sr Miguel Angel! apreciamos sus comentarios yesperamos atenderle nuevamente, gracias.

8/10 Good

carol

Stayed 1 night in Feb 2024
Response from CARLOS on 20 Mar 2024
hola miss Carol! we appreciate your comments, thanks

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy due to party near by all night
Stayed 1 night in Feb 2024
Response from Carlos on 6 Feb 2024
Hello sr José! We appreciate your comments thanks

10/10 Excellent

Jeane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property around the hotel was run down and ugly.
Stayed 1 night in Jan 2024
Response from Carlos on 31 Jan 2024
Hello miss Jeane! We appreciate your comments thanks

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carlos on 22 Jan 2024
Hola miss angelica! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

10/10 Excellent

Ancelmo

Stayed 1 night in Jan 2024
Response from Carlos on 19 Jan 2024
Hola sr Alcémo! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect option for an overnight stay to board an early flight.
Stayed 1 night in Dec 2023
Response from Carlos on 23 Dec 2023
Hello sr Jorge! We appreciate your comments thanks

10/10 Excellent

Sandy

Stayed 1 night in Dec 2023
Response from Carlos on 24 Dec 2023
Hello Miss Sandy! We appreciate your comments thanks

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Carlos on 20 Dec 2023
Hola ! Apreciamos sus comentarios gracias

10/10 Excellent

Fernanda

Stayed 1 night in Dec 2023
Response from Carlos on 8 Jan 2024
Hola miss Fernanda! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

8/10 Good

Richie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stay, clean rooms
Stayed 1 night in Dec 2023
Response from Carlos on 17 Dec 2023
Hello miss Richie! We appreciate your comments thanks

10/10 Excellent

Fred

Stayed 1 night in Dec 2023
Response from Carlos on 3 Jan 2024
Hello sr Fred! We appreciate your comments thanks

8/10 Good

Xochilt, Knoxville

Stayed 1 night in Dec 2023
Response from Carlos on 3 Jan 2024
Hola miss Xóchitl! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

10/10 Excellent

JOSE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carlos on 9 Dec 2023
Hola sr José! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

10/10 Excellent

Jose, Yuma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carlos on 9 Dec 2023
Hola sr José! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

8/10 Good

open

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 2 nights in Nov 2023
Response from CARLOS on 4 Dec 2023
HELLO! WE APPRECIATE YOUR COMMENTS, THANKS

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Carlos on 11 Dec 2023
Hello sr richard! We appreciate your comments thanks

10/10 Excellent

Mariana Haydee García

Stayed 2 nights in Nov 2023
Response from Carlos on 20 Dec 2023
Hola miss García! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean, the hotel in general was clean, 7-9 minutes walkable to the airport terminal 1 in Mexico City.
Stayed 1 night in Nov 2023
Response from carlos on 27 Nov 2023
hello sr Jesus we apreciate your comments thanks

2/10 Terrible

Zhize

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not going to come back again
Stayed 1 night in Nov 2023
Response from Carlos on 24 Nov 2023
Hello sr Zhize! We appreciate your comments thanks

6/10 Okay

Ramm

Stayed 1 night in Nov 2023
Response from Carlos on 21 Nov 2023
Hello Sr Ramm! We appreciate your comments thanks

6/10 Okay

Reuel, henderson

Travelled with group
Liked: Property conditions & facilities
Disliked: Amenities
I arrived at 10pm and no more to buy or drinks I have to go to find a restaurant because taxis at the airport to me an hour and half to get a ride to the hotel. Also it said 7 min walk from the airport is all lie. This is not first happened to me. Plus you cannot walk at night people told me not safe. I will not stay there anymore. Also nothing in the room except one bottle of water. For what I paid I consider this too expensive.
Stayed 1 night in Nov 2023
Response from Carlos on 18 Nov 2023
Hello sr Reuel! We apreciamos sus comentarios gracias

10/10 Excellent

RAUL, san anselmo

Stayed 1 night in Nov 2023
Response from Carlos on 6 Dec 2023
Hello sr Raúl! We appreciate your comments thanks

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly place to stay.
This is a lovely, clean hotel. The staff are helpful and friendly. Food is good and reasonably priced. The only issue is the noise form the road outside. If you take ear plugs so you can sleep this is the perfect place to stay. We visited for the F!, it is near the airport and within walking distance of the track. There are local cafe's to eat in too, with good food and friendly atmosphere.
Stayed 5 nights in Oct 2023
Response from Carlos on 2 Nov 2023
Hello! We appreciate your comments thanks

6/10 Okay

Ion

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from carlos on 31 Oct 2023
hello sr ion! we appreciate your comments, thanks

10/10 Excellent

Flavienne de

Stayed 1 night in Oct 2023
Response from carlos on 16 Nov 2023
hello miss flavienne! we appresiattyour comments, thanks

8/10 Good

HERMOGENES

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel de paso para descansar las instalaciones estan bien cuidadas, vale el valor que se paga.
Stayed 1 night in Oct 2023
Response from Carlos on 25 Oct 2023
hola hola sr hermogenes! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Terminal 1. Maybe a bit far to walk. Basic at a basic price.
Stayed 1 night in Oct 2023
Response from carlos on 13 Oct 2023
hoello sr John we appreciti you comments, thanks

4/10 Poor

Edgar, White Bear Lake

Travelled with family
Disliked: Staff & service, property conditions & facilities
Restaurant says it serves till 11 pm, stop serving at 930, the bathroom light would only turn on if the bedroom lights where on, also the have a taxi driver who doesnt drive a taxi and charges way to much, if you decide to use him always ask how much before u get on.
Stayed 1 night in Oct 2023
Response from CARLOS on 12 Oct 2023
HELLO SR EDGAR! WE ARE SORRY FOR YOUR DISCOMFORT, WE WILL WORK TO IMPROVE, THANK YOU.

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Carlos on 16 Sept 2023
Hello sr Robert! We appreciate your comments thanks

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from carlos on 4 Aug 2023
hola miss Jiménez! apreciamos sus comentarios y espeamos servile nuevamente, gracias.

10/10 Excellent

Robert

Stayed 1 night in Jun 2023
Response from Carlos on 17 Jul 2023
Hello sr Robert ! We appreciate your comments thanks

10/10 Excellent

Sandy

Stayed 1 night in Jun 2023
Response from Carlos on 10 Jul 2023
Hello miss Sandy! We appreciate your comments thanks

4/10 Poor

Lukrecia

Disliked: Cleanliness, property conditions & facilities
When dropped off Uber driver stated i shouldn’t go out to eat if I’m not from the area because it’s unsafe. Rooms looked like cheap motel
Stayed 1 night in Jun 2023
Response from carlos on 15 Jun 2023
hello sr Lukrecia! we are sorry for your discomfort, we will work to improve. Should have asked at recepcion not the taxi.

10/10 Excellent

Veniamin

Stayed 1 night in Jun 2023
Response from Carlos on 25 Jun 2023
Hola Vienami! We appreciate your comments thanks

8/10 Good

Heriberto

Liked: Staff & service, property conditions & facilities
In general for a stay the bedroom I use was really clean with some minimal crack’s on bathroom floor, the price was really good, staff was really friendly!
Stayed 2 nights in May 2023
Response from Carlos on 26 May 2023
Hello sr Heriberto! We appreciate your comments thanks

10/10 Excellent

Gerardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for convenience near the airport
Stayed 1 night in May 2023
Response from Carlos on 15 May 2023
Hello sr Gerardo! We appreciate your comments thanks

8/10 Good

Edward

Business traveller
Good
Stayed 1 night in Apr 2023
Response from carlos on 27 Apr 2023
hello sr Edward! we appreciate your comments, thanks.

8/10 Good

Joel

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from Carlos on 24 Apr 2023
Hola sr Joel! Apreciamos sus comentarios y esperamos atenderle nuevamente gracias

10/10 Excellent

Asim

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Neat, Clean, simple and comfortable.
Stayed 1 night in Mar 2023
Response from Carlos on 2 Apr 2023
Hello sr Asim! We appreciate your comments thanks