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Reviews of Fiesta Americana México Toreo

4 out of 5
Fiesta Americana México Toreo
Boulevard Manuel Avila Camacho 5, Fracc Lomas de Sotelo, Naucalpan, MEX

Reviews

9.6

Exceptional

Rating 10 - Excellent. 800 out of 1001 reviews" "
Rating 8 - Good. 157 out of 1001 reviews" "
Rating 6 - Okay. 24 out of 1001 reviews" "
Rating 4 - Poor. 12 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

martin, TAMPA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from FAXT on 16 May 2024
Martin muchas gracias por su visita.Esperamos pronto su regreso, con el gusto de recibirlo en ésta su casa Fiesta Americana Mexico Toreo.

10/10 Excellent

martin, TAMPA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is quiet nice, but breakfast is too expensive
Stayed 2 nights in May 2024
Response from FAXT on 15 May 2024
Thank you for your visit, it has been a pleasure to serve you.Kind regards.

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fiesta Americana Hotel is a beautiful hotel that is connected to an upscale mall with great restaurants and aa awesome grocery store in the basement of that mall. The hotel is quiet, clean and provides great customer service!
Stayed 11 nights in May 2024
Response from FAXT on 14 May 2024
It was a pleasure to have been your host and to know that your stay was comfortable and pleasant.We look forward to his return with pleasure.Kind regards.

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no room upgrade available, but they gave us a floor upgrade.
Stayed 9 nights in May 2024
Response from FAXT on 13 May 2024
It has been a pleasure to receive youWe hope for your return very soonKind regards.

10/10 Excellent

Dudley Polo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was very nice, also liked that it had access to the mall without even stepping outside. I did not like that the area wasn't safe to walk and rome around.
Stayed 8 nights in Apr 2024
Response from FAXT on 9 May 2024
Good afternoon,We appreciate your visit, we are sorry that the exterior was not to your liking, however, rest assured that you will always have a warm welcome and cordial attention in our facilities.We hope for your return soonKind regards.

10/10 Excellent

Judith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing as well as the staff. They make me feel at home. And is locate in a mall so if i have free time, want to try different food or forget something I have it all here
Stayed 3 nights in May 2024
Response from FAXT on 13 May 2024
It is a pleasure to know that your stay has been comfortable and pleasant.We hope for your return soonKind regards.

10/10 Excellent

Juan, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!!
Stayed 1 night in Apr 2024
Response from FAXT on 10 Apr 2024
Juan thank you for your visitHow nice to know that her stay has been pleasant.Have a great afternoonKind regards

10/10 Excellent

Juan, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from FAXT on 10 Apr 2024
JUAN thank you for your visitHow nice to know that her stay has been pleasant.Have a great afternoonKind regards

10/10 Excellent

Frank

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and hotel were excellent. We will stay there again.
Stayed 2 nights in Jan 2024
Response from FAXT on 27 Mar 2024
We appreciate your visitWe hope for your return very soonKind regards.

10/10 Excellent

Akihiko, Novi

Stayed 3 nights in Mar 2024
Response from FAXT on 10 Apr 2024
Gracias por su preferencia, vuelva prontoSaludos cordiales.

10/10 Excellent

Mahmoud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 2 nights in Mar 2024
Response from FAXT on 12 Mar 2024
It has been a pleasure to serve you, we look forward to your return very soon,Thanks for your visit

10/10 Excellent

Oswaldo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meeting rooms too expensive
Stayed 1 night in Feb 2024
Response from FAXT on 25 Feb 2024
We appreciate your recent visit, we regret that the price seemed excessive, rest assured that the service will always be of excellence.We are at your service,Kind regards.

6/10 Okay

Juan

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The AC of my room didn’t work at all. Terrible
Stayed 1 night in Feb 2024
Response from FAXT on 21 Feb 2024
Dear JohnI offer you an apology for not satisfactorily complying with this point that he points out to us and that we understand was not pleasant during his stay, we appreciate you extending his comment to us and being able to act on this issue.We look forward to his return soon with the commitment to improve this area and be able to provide you with a completely satisfactory stay.Kind regards.

10/10 Excellent

Mariela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent the room the amenities everything the only bad thing are the sorroundings of the hotel they are unsafe
Stayed 1 night in Jan 2024
Response from FAXT on 23 Jan 2024
250 / 5,000Resultados de traducciónTraducciónDear Mariela,It has been a pleasure serving you, we look forward to her return.We regret that our exteriors were not to our liking, but rest assured that in our establishment you will always receive good services.Kind regards.

10/10 Excellent

gabriel

Business traveller
Liked: Cleanliness
Nice staff.
Stayed 1 night in Jan 2024
Response from FAXT on 15 Jan 2024
Estimado Gabriel,Agradecemos su preferencia, y el tiempo que ha tomado en responder nuestra encuesta de satisfacción.Ha sido un gusto poder atenderle.Esperamos pronto su regreso.Saludos cordiales.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Laura Ruiz on 5 Jan 2024
Estimada Adriana muchas gracias por su visitaEsperamos pronto su regresoSaludos cordiales.

10/10 Excellent

judith

Stayed 2 nights in Dec 2023
Response from FAXT on 10 Jan 2024
Estimada JudithMuchas gracias por su visita, grato saber su estadía fue agradable.Con gusto le esperamos prontoSaludos cordiales.

10/10 Excellent

Mariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta ubicado dentro del centro comercial lo que hace sencillo encontrar de todo sin tener que pasar por el tráfico
Stayed 2 nights in Dec 2023
Response from FAXT on 18 Dec 2023
Estimada MarianaGracias por su visita y que grato saber que su estadía fue comoda y accesible con la plaza para realizar diferentes actividades durante su estancia.Le esperamos prontoSaludos cordiales,

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from FAXT on 18 Dec 2023
Estimado Jhon,Esperamos pronto su regreso con el gusto de atenderle y recibirle en ésta su casa.

10/10 Excellent

ALOKE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from FAXT on 18 Dec 2023
Agradecemos si preferenciaVuelva prontoSaludos cordiales.

10/10 Excellent

Michelle

Stayed 3 nights in Nov 2023
Response from FAXT on 5 Dec 2023
Michelle muchas gracias por hospedarte con nosotros.Un verdadero placer recibirte en casa, esperando pronto tu regresoSaludos cordiales.

8/10 Good

Abran

Stayed 3 nights in Nov 2023
Response from FAXT on 28 Nov 2023
Buena tardeMuchas gracias por hospedarse con nosotros, ha sido un gusto atenderle, esperando pronto su regreso.Saludos cordiales.

10/10 Excellent

Opal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Oct 2023
Response from Laura Ruiz on 2 Nov 2023
Buenas noches:Agradecemos su preferencia al hospedarse con nosotros y esperamos ser sus anfitriones en su próxima estancia.Saludos,

10/10 Excellent

rod

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property excellent rooms and the beds were great Lobby bar and Restaurants were nice and the access to the other shops and restaurants in the mall were very convenient. I visited the expo at Citibanamex. This location was very close for this event. I would recommend and stay here again
Stayed 2 nights in Oct 2023
Response from FAXT on 16 Oct 2023
Dear RodThank you very much for your good comments, which are of great value to us to continue maintaining good service to our customers.We look forward to your return soon at this your home Fiesta Americana Mexico BullfightingKind regards.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean and modern. It is connected to a modern shopping mall and lots of restaurants to choose from.
Stayed 2 nights in Sep 2023
Response from FAXT on 9 Oct 2023
Dear Robert,Thank you for your preference, what a pleasure to know that your stay was totally satisfactory.Kind regards,

10/10 Excellent

Pier P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from FAXT on 9 Oct 2023
Muchas gracias por su visita!!!Un honor atenderlo, vuelva prontoSaludos cordiales

10/10 Excellent

alfonso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a comfortable oasis in the middle of a very chaotic area, crowded, filthy, noisy and horrible. The hotel has the advantage to be next to a nice shopping center that has other restaurant options.
Stayed 7 nights in Aug 2023
Response from FAXT on 5 Sept 2023
Dear CustomerWe appreciate your recent visit, we regret that the exterior does not have a good image, however we are pleased to read that the interior of our facilities has been magnificent and you have been able to have a good rest.We look forward to your return soonKind regards....

8/10 Good

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Thanks
Stayed 2 nights in Aug 2023
Response from FAXT on 2 Sept 2023
It was a pleasure. We look forward to his return soon. Best regards.

6/10 Okay

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel in good location but I had no hot water
There was no hot water in the shower. Not something I can tolerate at a hotel that is this nice.
Stayed 1 night in Jul 2023
Response from FAXT on 13 Jul 2023
Dear Lawrence, thank you very much for answering our survey.I appreciate your valuable feedback on the points that we inadvertently failed to comply with during this stay, I once again apologize and we will be very attentive to avoid failures in your next stays. It is always a pleasure to receive you in this your House.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Location and service
Stayed 2 nights in Jun 2023
Response from Laura Ruiz on 5 Jul 2023
Good Night!We appreciate the time you took to answer our service survey. We look forward to seeing you back very soonBest Regards

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. Close to where we were going. Good food. Clean and quiet
Stayed 1 night in Apr 2023
Response from FAXT on 12 Apr 2023
Estimado Sr RicardoAgradecemos su reciernte visita, esperamos recibirlo muy pronto. Un gusto que su estadía en general haya sido placentera.Saludos cordiales.

10/10 Excellent

Greg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was fabulous, the courtesy, the restaurant was outstanding, service was excellent and overall great experience staying at thus wonderful hotel, I will definitely will use it again and recommend it to my friends.
Stayed 6 nights in Nov 2022
Response from FAXT on 30 Nov 2022
Dear Greg,We appreciate your visit, and we look forward to your return soon.We are pleased to know that your stay was memorable, it was a pleasure serving you.

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its ok great location
Response from FAXT on 28 Nov 2022
Buena tarde Javier, Agradecemos tu viista y sobre todos un placer saber que fue muy grata su estadia.Esperamos muy pronto su regresoSaludos cordiales.

10/10 Excellent

Erich

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from FAXT on 28 Nov 2022
Buena tarde ErichUn gusto saber que su estadía fue grata, esperamos volver a recibirlo muy prontoSaludos cordiales.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Stay Ever
Very welcoming, rooms were great almost sound proof couldn’t hear any traffic or public transportation which was directly in front of hotel. Fabulous shopping center attached.
Hotel View
Stayed 5 nights in Nov 2022
Response from FAXT on 23 Nov 2022
Good afternoon,It was a pleasure having him at home.We appreciate your visit and look forward to your return soon.

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from FAXT on 17 Oct 2022
Buena tarde Sr Ricardo,Agradecemos su visita y esperamos recibirlo muy pronto.Tenga un excelente inicio de semanaSaludos cordiales.

10/10 Excellent

Miguel

Stayed 3 nights in Oct 2022

10/10 Excellent

Arturo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great service. Neighborhood is not the best
Stayed 1 night in Oct 2022
Response from FAXT on 11 Oct 2022
Buena tarde Arturo,Agradecemos su visita y esperamos recibirlo muy pronto.Lamentablemnte el exterior no depende de nosotros, pero internamente simpre tendrá un excelente servicio, tengalo por seguro.Tenga una excelente tarde.Saludos cordiales.

10/10 Excellent

Alfredo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was incredible!
Stayed 1 night in Oct 2022
Response from FAXT on 11 Oct 2022
Buena tarde Alfredo,Agrademos su preferencia, esperamos muy pronto su retorno.Excelente semanaSaludos cordiales.

10/10 Excellent

Ismael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming staff. Rooms were very clean and well kept. Easy access to shopping center from hotel. Would definitely recommend.
Stayed 10 nights in Sep 2022
Response from FAXT on 21 Sept 2022
Good afternoon IshmaelWe are pleased to know that your stay was pleasant, we look forward to your soon return.Best regards

10/10 Excellent

Pablo

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great services and facilities
Friendly team, good food, very clean,
Stayed 8 nights in Aug 2022
Response from General Manager on 19 Aug 2022
Pablo, Thank you for sharing your feedback, we look forward to host you again. Regards,

4/10 Poor

Gerardo

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The air conditioning in the room did not work, despite the fact that I reported it and they promised to repair it. Restaurant food not very good quality.
Stayed 1 night in Jul 2022
Response from General Manager on 1 Aug 2022
We appreciate guest insight. My apologies for the faulty AC, it has been properly adjusted. We look forward to offer you a better experience on your next stay. Regards,

8/10 Good

Arnoldo, Richmond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't respected the Do Not Disturb sign while I was out of the room. They entered anyway to bring down the AC.
Stayed 5 nights in Jul 2022
Response from General Manager on 1 Aug 2022
Thank you for sharing your feedback. The AC is managed from a centralize automatization system. We don't need to enter the rooms to manipulate it, we do repect the privicy of our guests. We look forward to host you again. Regards,

10/10 Excellent

Diana

Stayed 1 night in Jun 2022

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jun 2022
Response from Gerente General on 30 Jun 2022
Agradecemos que haya calificado de manera positiva la la experiencia de su estancia. Esperamos volver a recibirlo de nuevo. Atentamente,

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Gerente General on 18 May 2022
Agradezco que haya contestado la encuesta de servicio de manera positiva. Esperamos poder atenderlo de nuevo. Atentamente,

10/10 Excellent

Erik Hurtado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and friendliness from staff is phenomenal. Hotel is Very clean and will definitely keep coming back time after time. Have stayed here at least 6 times and never been disappointed. Also the fact that it is placed in Plaza Toreo, makes it a no brainer.
Stayed 3 nights in May 2022
Response from General Manager on 16 May 2022
Dear Mr. Hurtado, Thank you for sharing your feedback and a top rating. We look forward to provide great experiences for all of our guests. We appreciate that you have enjoyed your stays, and hope to host you again. Regards,

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and GM at this property went above and beyond to make sure I had a pleasant, safe and memorable stay. Thanks.
Stayed 2 nights in Apr 2022
Response from FAXT on 6 May 2022
Buena tarde Ivonne, Fue un gusto tenerle en casa, tenga un excelente fin de semana, esperamos pronto su regreso. Saludos cordiales

10/10 Excellent

Gabriela

Stayed 2 nights in Mar 2022
Response from FAXT on 31 Mar 2022
Gabriela, gracias por su visita, Le esperamos pronto. Saludos cordiales

10/10 Excellent

J Tirso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Gerente General on 14 Mar 2022
Agradecemos que su estancia haya sido de su agrado. Esperamos poder atenderlo de nuevo. Atentamente,