Boulevard Manuel Avila Camacho 5, Fracc Lomas de Sotelo, Naucalpan, MEX
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Fiesta Americana Hotel is a beautiful hotel that is connected to an upscale mall with great restaurants and aa awesome grocery store in the basement of that mall. The hotel is quiet, clean and provides great customer service!
Susana
Stayed 11 nights in May 2024
Response from FAXT on 14 May 2024
It was a pleasure to have been your host and to know that your stay was comfortable and pleasant.We look forward to his return with pleasure.Kind regards.
The hotel itself was very nice, also liked that it had access to the mall without even stepping outside.
I did not like that the area wasn't safe to walk and rome around.
Dudley Polo
Stayed 8 nights in Apr 2024
Response from FAXT on 9 May 2024
Good afternoon,We appreciate your visit, we are sorry that the exterior was not to your liking, however, rest assured that you will always have a warm welcome and cordial attention in our facilities.We hope for your return soonKind regards.
The hotel is amazing as well as the staff. They make me feel at home. And is locate in a mall so if i have free time, want to try different food or forget something I have it all here
Judith
Stayed 3 nights in May 2024
Response from FAXT on 13 May 2024
It is a pleasure to know that your stay has been comfortable and pleasant.We hope for your return soonKind regards.
We appreciate your recent visit, we regret that the price seemed excessive, rest assured that the service will always be of excellence.We are at your service,Kind regards.
6/10 Okay
Juan
Business traveller
20 Feb 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The AC of my room didn’t work at all. Terrible
Juan
Stayed 1 night in Feb 2024
Response from FAXT on 21 Feb 2024
Dear JohnI offer you an apology for not satisfactorily complying with this point that he points out to us and that we understand was not pleasant during his stay, we appreciate you extending his comment to us and being able to act on this issue.We look forward to his return soon with the commitment to improve this area and be able to provide you with a completely satisfactory stay.Kind regards.
10/10 Excellent
Mariela
Travelled with family, Travelled with family and small children
The hotel is excellent the room the amenities everything the only bad thing are the sorroundings of the hotel they are unsafe
Mariela
Stayed 1 night in Jan 2024
Response from FAXT on 23 Jan 2024
250 / 5,000Resultados de traducciónTraducciónDear Mariela,It has been a pleasure serving you, we look forward to her return.We regret that our exteriors were not to our liking, but rest assured that in our establishment you will always receive good services.Kind regards.
10/10 Excellent
gabriel
Business traveller
15 Jan 2024
Liked: Cleanliness
Nice staff.
gabriel
Stayed 1 night in Jan 2024
Response from FAXT on 15 Jan 2024
Estimado Gabriel,Agradecemos su preferencia, y el tiempo que ha tomado en responder nuestra encuesta de satisfacción.Ha sido un gusto poder atenderle.Esperamos pronto su regreso.Saludos cordiales.
Esta ubicado dentro del centro comercial lo que hace sencillo encontrar de todo sin tener que pasar por el tráfico
Mariana
Stayed 2 nights in Dec 2023
Response from FAXT on 18 Dec 2023
Estimada MarianaGracias por su visita y que grato saber que su estadía fue comoda y accesible con la plaza para realizar diferentes actividades durante su estancia.Le esperamos prontoSaludos cordiales,
Great property excellent rooms and the beds were great
Lobby bar and Restaurants were nice and the access to the other shops and restaurants in the mall were very convenient.
I visited the expo at Citibanamex. This location was very close for this event.
I would recommend and stay here again
rod
Stayed 2 nights in Oct 2023
Response from FAXT on 16 Oct 2023
Dear RodThank you very much for your good comments, which are of great value to us to continue maintaining good service to our customers.We look forward to your return soon at this your home Fiesta Americana Mexico BullfightingKind regards.
The property is a comfortable oasis in the middle of a very chaotic area, crowded, filthy, noisy and horrible. The hotel has the advantage to be next to a nice shopping center that has other restaurant options.
alfonso
Stayed 7 nights in Aug 2023
Response from FAXT on 5 Sept 2023
Dear CustomerWe appreciate your recent visit, we regret that the exterior does not have a good image, however we are pleased to read that the interior of our facilities has been magnificent and you have been able to have a good rest.We look forward to your return soonKind regards....
Nice hotel in good location but I had no hot water
There was no hot water in the shower. Not something I can tolerate at a hotel that is this nice.
Lawrence
Stayed 1 night in Jul 2023
Response from FAXT on 13 Jul 2023
Dear Lawrence, thank you very much for answering our survey.I appreciate your valuable feedback on the points that we inadvertently failed to comply with during this stay, I once again apologize and we will be very attentive to avoid failures in your next stays. It is always a pleasure to receive you in this your House.
Everything was very nice.
Close to where we were going.
Good food.
Clean and quiet
David
Stayed 1 night in Apr 2023
Response from FAXT on 12 Apr 2023
Estimado Sr RicardoAgradecemos su reciernte visita, esperamos recibirlo muy pronto. Un gusto que su estadía en general haya sido placentera.Saludos cordiales.
The stay was fabulous, the courtesy, the restaurant was outstanding, service was excellent and overall great experience staying at thus wonderful hotel, I will definitely will use it again and recommend it to my friends.
Greg
Stayed 6 nights in Nov 2022
Response from FAXT on 30 Nov 2022
Dear Greg,We appreciate your visit, and we look forward to your return soon.We are pleased to know that your stay was memorable, it was a pleasure serving you.
Very welcoming, rooms were great almost sound proof couldn’t hear any traffic or public transportation which was directly in front of hotel. Fabulous shopping center attached.
Jessica
Stayed 5 nights in Nov 2022
Response from FAXT on 23 Nov 2022
Good afternoon,It was a pleasure having him at home.We appreciate your visit and look forward to your return soon.
Nice hotel. Great service. Neighborhood is not the best
Arturo
Stayed 1 night in Oct 2022
Response from FAXT on 11 Oct 2022
Buena tarde Arturo,Agradecemos su visita y esperamos recibirlo muy pronto.Lamentablemnte el exterior no depende de nosotros, pero internamente simpre tendrá un excelente servicio, tengalo por seguro.Tenga una excelente tarde.Saludos cordiales.
The air conditioning in the room did not work, despite the fact that I reported it and they promised to repair it.
Restaurant food not very good quality.
Gerardo
Stayed 1 night in Jul 2022
Response from General Manager on 1 Aug 2022
We appreciate guest insight. My apologies for the faulty AC, it has been properly adjusted. We look forward to offer you a better experience on your next stay.
Regards,
They didn't respected the Do Not Disturb sign while I was out of the room. They entered anyway to bring down the AC.
Arnoldo
Stayed 5 nights in Jul 2022
Response from General Manager on 1 Aug 2022
Thank you for sharing your feedback. The AC is managed from a centralize automatization system. We don't need to enter the rooms to manipulate it, we do repect the privicy of our guests. We look forward to host you again.
Regards,
Service and friendliness from staff is phenomenal. Hotel is Very clean and will definitely keep coming back time after time. Have stayed here at least 6 times and never been disappointed. Also the fact that it is placed in Plaza Toreo, makes it a no brainer.
Erik Hurtado
Stayed 3 nights in May 2022
Response from General Manager on 16 May 2022
Dear Mr. Hurtado,
Thank you for sharing your feedback and a top rating. We look forward to provide great experiences for all of our guests. We appreciate that you have enjoyed your stays, and hope to host you again.
Regards,