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Reviews of Casa Goliana La Roma

4 out of 5
Casa Goliana La Roma
Guanajuato 199, Colonia Roma, Mexico City, CDMX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 59 out of 85 reviews" "
Rating 8 - Good. 21 out of 85 reviews" "
Rating 6 - Okay. 4 out of 85 reviews" "
Rating 4 - Poor. 1 out of 85 reviews" "
Rating 2 - Terrible. 0 out of 85 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

7.8/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Casa Goliana Team on 14 Apr 2024
Dear Chris, We are glad that you enjoy again your stay with us!We hope you can chose us in your next visit to Mexico City, we are so happy to host you again!Best regards,

8/10 Good

nomi

Stayed 2 nights in Mar 2024
Response from The Casa Goliana Team on 14 Apr 2024
Dear Nomi, Thank you very much for your preference! We are very glad you enjoyed your stay at Casa Goliana and we certainly look forward to seeing you again soon. We hope you have safe travels!Regards!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property located is a great area for dining and access to the transit system.
Stayed 4 nights in Feb 2024
Response from The Casa Goliana team. on 24 Feb 2024
Dear Christopher, Thank you so much for your kind words!We are so happy to hear that you enjoyed our property as well as our neighborhood. We are looking forward to having you here soon!Warmly, The Casa Goliana team.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, room comfort
Charming Stay in Roma
Casa Goliana was amazing! So cozy and charming and the staff incredible and helpful. Highly recommend!
Stayed 4 nights in Feb 2024
Response from The Casa Goliana Team on 13 Feb 2024
Dear Jacqueline, Thank you so much for your kind words and most importantly, thank you for letting us be part of your vacation!We appreciate a lot your opinion about our team.We were so glad to have you here and we really cannot wait for you to come back and stay with us again!With our warmest regards,The Casa Goliana team.

10/10 Excellent

Maria, Key Biscayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house was beautiful and the staff very friendly. Easy to walk to restaurants, parks, and cafes. A little loud at night (from partiers out in the street).
Stayed 1 night in Jul 2023
Response from General Manager on 24 Jul 2023
Dear Maria, Thank you so much for this lovely review! The team at Casa Goliana is very happy to learn that you enjoyed your stay with us, and we appreciate your preference greatly. We certainly hope to see you again and we wish you safe travels!

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, unique property. Very comfortable, relaxing, quiet and staff are excellent, including new staff who were super nice and helpful.
Stayed 1 night in Jun 2023
Response from Manager on 23 Jun 2023
Dear Tonya, Thank you so much for taking the time to write this kind review. It makes us all very happy to read you had such a nice time at Casa Goliana and that our team made your stay even more enjoyable! We all wish you the best and hope to see you again!

10/10 Excellent

Andrew

Stayed 1 night in Apr 2023
Response from Gerente general on 5 Apr 2023
Dear Andrew, Thank you very much for your preference! We are very glad you enjoyed your stay at Casa Goliana and we certainly look forward to seeing you again soon. We hope you have safe travels!Regards!

8/10 Good

Allena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and friendly.
Stayed 1 night in Mar 2023
Response from General manager on 28 Mar 2023
Dear Allena, Thank you so much for this kind review! We thank you for your preference and hope you consider us for your next visit to Mexico City!

10/10 Excellent

Allena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on 15 Apr 2023
Dear Allena, Thank you very much for your preference! We are very glad you enjoyed your stay at Casa Goliana and we certainly look forward to seeing you again soon. We hope you have safe travels!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wonderful staff who were always helpful and friendly. Clean and comfortable room.
Stayed 7 nights in Feb 2023
Response from General Manager on 8 Mar 2023
Dear Michael, Thank you very much for this kind review! The team at Casa Goliana was very happy to have you here, and we are glad to hear your experience was so good! We hope you continue having safe travels, and we definitely look forward to seeing you again soon!

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful boutique hotel in the city.
Stayed 4 nights in Feb 2023
Response from The Casa Goliana Team on 14 Feb 2023
Dear Anne, Thank you so much for your kind review! We are very happy to read that Casa Goliana could give you such a great experience and we appreciate your preference. We hope you have safe travels, and we hope to see you again soon!

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here! Perfect location. Pamela was incredibly friendly and helpful in providing restaurant recommendations and activity suggestions. We will definitely be coming back.
Response from The Casa Goliana Team on 25 Dec 2022
Dear Grace, Thank you so much for taking the time to write this beautiful comment about us. It was our pleasure to host you during your trip to Mexico City!It really makes us very happy to read that you had such a wonderful stay with us and that you loved our service, the house and location.We wish you the best and hopefully we will see you again!

10/10 Excellent

jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful Property was in a great location and maintained very well. The staff is very nice and helpful. We felt very safe in this hotel and area. Security is always present. Room was so comfortable.
Response from Casa Goliana on 3 Dec 2022
Dear Jan, Thank you for taking the time to write such a lovely review.We are really glad you decided to stay with us and we all really ejoyed meeting you.The whole staff wishes you both the best and we hope to see you back.

10/10 Excellent

Diane

Stayed 4 nights in Nov 2022

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, location and beds!
This is our second time starting at Casa Goliana. Believe me when I say that this place gets it right! The staff is so welcoming and helpful, the rooms are beautiful and the location can’t be beat! AND, the beds are fantastic!! We look forward to coming back!!
Stayed 4 nights in Apr 2022
Response from The Casa Goliana Team on 11 Apr 2022
Dear Lucy & Gary, We are very glad to hear you had such a great time here! At Casa Goliana we are always working to provide our best service possible and knowing that your experience was enjoyable truly makes us happy. Thank you so much for this kind review, and we look forward to seeing you again soon!

10/10 Excellent

Susan L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Casa Goliana on 17 Feb 2020
Thank you very much for your review!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from The Casa Goliana Team on 7 Feb 2020
Dear guest, Thank you for taking the time to write about your experience at Casa Goliana!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from The Casa Goliana Team on 3 Dec 2019
Thank you very much for your preference!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a tranquil residence in the heart of the bustling La Roma neighborhood
Stayed 3 nights in Nov 2019
Response from The Casa Goliana Team on 29 Nov 2019
Thank you for taking the time to give us such a high score!! We appreciate a lot!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful house, comfortable bed. Staff really friendly. The only complaint is construction next door
Stayed 1 night in Oct 2019
Response from Casa Goliana Team on 5 Nov 2019
Dear guest, Thank you very much for your kind words. We are happy to hear you enjoyed our hotel! We do regret to learn that the construction next door caused you discomfort, and while we are always doing our very best to make sure they don't affect our guests, unfortunately sometimes there will be certain issues that will be beyond our reach. Thank you nonetheless for choosing us and we hope you have safe travels!

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from Management on 5 Nov 2019
Thank you very much for your preference!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for Roma Norte
Perfect location. Extremely comfortable bed in a good sized room, and wonderfully welcoming staff and overall feel. Casa Goliana doesn't feel like a hotel, in a good way. It feels as though you've lived there. Although it is an old house and the floors are creaky, I never heard any other guests unless they were in the walking in the hallway. I much prefer this home to the sterile copy/paste hotels from major chains.
Stayed 4 nights in Aug 2019
Response from Casa Goliana Team on 4 Sept 2019
Dear Guest, Thank you so much for your kind words! We are happy to hear that you enjoyed the room and found the hotel to be like a home to you. It was a pleasure having you stay with us and we certainly look forward to hearing from you again in the future! We hope you have safe travels.

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019
Response from Casa Goliana La Roma on 7 Aug 2019
Thank you for your preference!

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from Casa Goliana Team on 24 Jul 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in such a huge city.
A gem of a hotel in such a huge city. We based ourselves at Casa Goliana for 7 days and couldnt have chosen a better place. Exceptionally clean with very friendly and helpful members of staff. We had a suite at the front of the hotel, huge comfortable bed, separate living room and a nice large bathroom. We even chilled in the room on a couple of occasions as it felt so relaxing to do so and if you have a Netflix or Amazon account, you can access them through the Smart TV in your room. Breakfast was more than adequate, with the staff providing fresh avocado each day for us when it was found we were vegetarian....thank you. The hotel provides refreshments ie drinks and snacks, to purchase but there is a convenience store directly opposite for these too. The hotel's location is excellent, numerous restaurants and bars nearby, including a superb Asian restaurant directly opposite. Condesa and Chapultepec Park are within easy walking distance too. I wouldn't hesitate in recommending this hotel to anyone wishing to visit CDMX.
Stayed 7 nights in Jun 2019
Response from Casa Goliana team on 25 Jun 2019
Dear Peter, We are so glad to hear that you had such a wonderful experience with us at Casa Goliana! The team was very happy to have you stay with us, and we wanted to make sure your stay would be accomodating to your needs, and it's always great to learn that our efforts were succesful! Thank you so much for taking the time to let us know about your experience, and we look forward to seeing you again in the future! We wish you happy travels.

8/10 Good

Mathias

Liked: Cleanliness, staff & service
Beautiful BUT
Beautiful house and great location BUT expensive for what it is: bathroom is not very nice, street noise gets in as windows are not great, bed pillow and sheets not great.
Stayed 2 nights in May 2019
Response from Casa Golina team on 8 Jun 2019
Dear Mathias, Thank you very much for your feedback. We are continuously working to keep Casa Goliana at it's best capacity, and we have worked hard to make sure that the noise issues do not affect our guests. Nonetheless, we thank you very much for having chosen us and we hope you continue having safe travels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
They should invest in AC in the downstairs bedrooms. It is a beautiful place but it’s a little expensive considering there’s no a/c, pool, or gym.
Stayed 2 nights in May 2019
Response from Casa Goliana Team on 16 May 2019
Dear guest, Thank you very much for your review. We appreciate your preference and we want to give you the assurance that we are already working towards an investment, as you mentioned, for improving our rooms within this year. Thank you for giving us the chance to have you stay with us and we wish you safe travels.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness
Stylishly decorated privately owned boutique hotel. Very clean & quite inside. Charming sunlite room for complimentary breakfast w great espresso, French press and regular coffee at the ready! Concierge staff Alex & Jasmine were exceptionally helpful charting maps, recommending sites and making reservations. Went above and beyond, even printed our boarding passes. Friendly security guard at door. We rented 2 rooms for 3 nights. Will stay there again next time. Mexico City is amazing! Jennifer, Marcia & Michele
Stayed 3 nights in Apr 2019
Response from Casa Goliana team. on 9 May 2019
Dear Jennifer, Marcia and Michele, We are delighted to hear that you enjoyed your stay with us so much! We at Casa Goliana are always committed with our guests and your enjoyment, and it's always great to hear that we could make such a difference in your experience. Thank you for letting us be part of your vacation, and we look forward to your next visit!

8/10 Good

Verified traveller

Stayed 4 nights in Apr 2019
Response from Casa Goliana team on 29 Apr 2019
Thank you for the review, we are very happy you had a pleasant stay and we wish you all the best in your future travels!

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019
Response from Casa Goliana Team on 10 Apr 2019
Thank you for taking the time to give us such a high score!! We appreciate a lot!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Casa Goliana is a charming bed and breakfast in a superb location in Roma. The staff was helpful and super friendly even before we arrived, securing a great guide for our visit to Teotihuacan, making our first night dinner reservation so we could easily head out upon our evening arrival, and then always ready with tips on local food and drink spots when we just wanted to walk somewhere. Breakfast spread was the same each day but with such a broad array of options we never considered leaving to go elsewhere. Though we did pick up fresh baked cardamom buns at nearby Panaderia Rosetta!! Definitely a score to be able to walk there! My rating is a 5 for how perfectly it met our needs and the comfort level but gave it 4 stars (would have given it 4.5 if I could have!) only because I hold 5 stars for well executed luxury properties.
Stayed 4 nights in Mar 2019
Response from The Casa Goliana Team on 4 Apr 2019
Dear guest, Thank you so much for this wonderful review! The Team at Casa Goliana is very happy to learn that your stay with us was up to your expectations and we are glad to hear that the breakfast was so enjoyable for you. We look forward to seeing you again in the future!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Something unique about the property was that you had to give the key back to the front desk every-time you left, and when you returned you received the key from the security guard. The security guard and the staff were very professional and took their job seriously.
Stayed 2 nights in Mar 2019
Response from The Casa Goliana Team on 4 Apr 2019
Dear guest, Thank you for your kind review! We certainly try to make our guests' experiences with us unique and special, and we are happy to hear yours was not an exception to that! Our staff is always ready to give their best possible service, and we certainly hope we can see you again in the future.

10/10 Excellent

Rosella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Casa Goliana Team on 10 Apr 2019
Thank you very much for taking the time to give us such a high score!!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is an old restored building with lots of character located in a nice area. The staff was super helpful. It being an older building there are no elevators, so if you are not too keen on walking up and down the stairs, find another place to stay though the staff will carry your bags to and from your room.
Stayed 4 nights in Jan 2019
Response from Casa Goliana Team on 30 Jan 2019
Dear guest, Thank you very much for your words. We are happy to hear you enjoyed your stay with us and that our staff was there to assist you whenever you needed it. We hope you have safe travels in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Don't arrive with car.
The building looks like it has a parking lot but it doesn't. So if you arrive by car take precautions. The host was amazing.
Stayed 1 night in Dec 2018
Response from Casa Goliana Team on 14 Jan 2019
Dear guest, Thank you for your kind words and your advice for our future guests. We are glad to hear you enjoyed your stay and that our staff could provide a great experience for you. We hope you have safe travels!

8/10 Good

Francisco J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom had an old tub, very hard to keep a good temperature and the sink did not drain properly. Bed was very comfortable and overall was nice.
Stayed 1 night in Nov 2018
Response from The Casa Goliana Team on 28 Dec 2018
We are very glad to hear that the room was comfortable for you, and we thank you for your feedback. We constantly work to make sure all rooms are functioning at their best capacity and we have addressed the issues you mentioned regarding the sink and the bathroom. We hope you continue to have safe travels in the future.

6/10 Okay

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Mischa

Liked: Cleanliness, staff & service, property conditions & facilities
Charming small boutique hotel
The house is very beautiful, with lovely design touches and a nice terrace outside. The rooms are clean and spacious. I did find however there wasn’t a ton of privacy and you could here people coming and going which I was in my room from the top floor and below. Because it’s has old gorgeous hardwood floors they do squeak when anyone is walking about. Location is perfect. Amazing restaurants within walking distance
Stayed 2 nights in Aug 2018
Response from Front Desk on 22 Aug 2018
Dear Mischa, Thank you very much for this thoughtful review! We are happy you liked the property and wish you the best in your future travels.

10/10 Excellent

PAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Front Desk on 1 Aug 2018
Thank you!

10/10 Excellent

Gilbert, Beirut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place. Very helpful staff. No need to opt for the fancier rooms. All rooms are great
Stayed 1 night in Jun 2018
Response from Front Desk on 15 Jun 2018
Thank you! We loved meeting you and wish you all the best in your future travels!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Terrible room, rest of hotel was great
Casa Goliana is in a good location in La Roma. The daily breakfast is good; two of the three mornings there was a freshly prepared hot dish (a tamale one day, a quesadilla another). Staff members were all friendly and helpful. There is 24h security but the area feels safe walking around alone during daylight hours. I was disappointed that the booking didn't mention that all the rooms are NOT air conditioned. Further, I ended up with the smallest room in the hotel and the smallest of its class but I didn't get a rate discount for this. The worst part of the room was that it faced the inner courtyard. Since I had to keep the window open (no air conditioning), any noise, from people coming in late at night to the staff preparing breakfast early morning, was really disruptive. Also, an outside stairwell was right outside my window, so hotel guests could look in on me in bed. The only way to preserve privacy and quiet was to keep the window and the blackout curtains closed, but this was impossible due to the mysterious lack of air conditioning. The other rooms in the hotel all had air con. Overall, the room was SO overpriced for for being the worst room in the hotel.
Stayed 3 nights in May 2018
Response from Front Desk on 6 Jun 2018
Dear guest, We are so sorry you did not enjoy your room! Casa Goliana is an early 1900's property that has been renovated and, as a result, each room is diffrerent and has different amenities. However, the amenities in each category are clearly described in the Expedia profile and you might notice that the Standard type rooms, such as the one you booked, have floor fans instead of A/C. Had we known you were so uncomfortable we would've tried to look for a viable solution, but we are glad you enjoyed breakfast and the attentive staff!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Goliana
It was such a pleasure to stay at this hotel. Every single staff member was courteous and knowledgeable. We were given dinner suggestions and offered help when we couldn’t figure out if the Piramide’s museum was open on a Monday. (It is) our room was spotless and there was turn down service as well. The neighborhood was fantastic! We enjoyed every part of our stay in this great hotel. I would recommend it to anyone.
Response from Front Desk on 9 Apr 2018
Dear Christopher, It was out absolute pleasure to meet you and we are very happy you enjoyed our services! Thank you for vouching for us and we trully hope you'll consider us again, in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Lovely rooms, very helpful staff, nicely located. And the fact that it's in an old house is really charming.
Response from Front Desk on 5 Apr 2018
Thank you very much for taking the time to write a reveiw about your experience at Casa Goliana. We love our old house and we love that you loved it, too!

10/10 Excellent

Tim, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Mexican - European feel
In short, this was an excellent place to stay in CDMX. The staff was completely accommodating and most gracious. The accomodations were tastefully done with sophistication - more classic styling but not in a stuffy, stifling way. I usually prefer a very contemporary approach, however enjoyed this B and B's style very much. The location is perfect for exploration of the Condesa, Polanco and Roma areas of the city. Many excellent restaurants nearby also. Thanks to Anna, and her staff.
Stayed 3 nights in Feb 2018
Response from Front Desk on 20 Feb 2018
Thank you so much, Tim, for this very thoughful review! We loved meeting you and hope you will visit us again in the future. Be well and good luck in your travels!

10/10 Excellent

Andy, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent boutique hotel in Condesa
The staff, room, free minibar and breakfast were a welcome treat. Location of the hotel is excellent, right in Condesa and walkable to many many things. Highly recommended small boutique style hotel.
Stayed 2 nights in Dec 2017
Response from Front Desk on 3 Jan 2018
Dear Andy, Thank you very much for this lovely review and we hope you'll be returning soon.

10/10 Excellent

Zasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Clau on 21 Dec 2017
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in arts district
Spectacular service. Lovely rooms. Excellent location. Knowledgeable staffing
Stayed 1 night in Dec 2017
Response from Front Desk on 7 Dec 2017
Thank you for this very concise review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best staff, ever
The staff is what makes this place shine! They are gracious and kind and will do whatever it takes to help you out. Kudos to all of them. The hotel is a beautiful old building. The room was adequate, the bathroom small. Like any old building,you compensate. Floors creak, doors have gaps in them, so privacy is somewhat compromised. TV had only one channel. Charming outdoor garden. Ask for a room that faces the street, otherwise could be claustrophobic. Breakfast was simple but adequate. Always felt safe because of the doorman. Restaurants and bars around but poor lighting so we called uber to get home. In my opinion this was an expensive place to stay.
Stayed 4 nights in Nov 2017
Response from Front Desk on 28 Nov 2017
Thank you for this great feedback and thank you for the kudos! We all really enjoy talking to our guests and helping out with the planning of their visit whenever they allow us. We might've been able to help you with the TV because there are actually over 800 channels, but we are very happy you visited all the restaurants and bars because that is what this neighborhood is really about. Thank you again and visit us soon!

8/10 Good

Andrea

Liked: Cleanliness, staff & service
We generally enjoyed our short stay, however after a long trip we were very much looking forward to a hot shower and a nap. However, after we got into our room and attempted to shower we realized there was no hot water. When calling the front desk they said the whole building was experiencing issues with hot water and it would be fixed very soon. We decided to sleep and were woken by a knock and a repairman had to enter the room. It wasn’t until the next morning that we were able to take a hot shower. Kind of a bummer.
Stayed 1 night in Nov 2017
Response from Clau on 12 Nov 2017
Dear Andrea, We trully regret you had to endure this situation and would've loved to have this issur solved sooner, but since the September earthquakes water supply had been scarse and unfortunatelly we've been affected. Hopefully you had a good stay in Mexico City and if you plan to return please consider us again and we will make it up to you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Response from Clau on 26 Oct 2017
Thank you for your score!