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Reviews of Motel 6 Merrillville, IN

2 out of 5
Motel 6 Merrillville, IN
8290 Louisiana St, Merrillville, IN

Reviews

6.0
Rating 10 - Excellent. 107 out of 608 reviews" "
Rating 8 - Good. 150 out of 608 reviews" "
Rating 6 - Okay. 130 out of 608 reviews" "
Rating 4 - Poor. 73 out of 608 reviews" "
Rating 2 - Terrible. 148 out of 608 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

melissa

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Had to switch rooms several times until maintainence was adequate... toilets wouldn't flush, smoke detector was chirping. Did not feel safe. The night manager was excellent & apologetic.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

J'Hana

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 18 Apr 2024
Hi J'Hana,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Salim

Stayed 1 night in Mar 2024

4/10 Poor

Tayonia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is really trash, the bathroom is the worse part for me. Mold on the ceiling, mold in the shower just beyond disgusting. The toilet wouldn’t stop running all night and it was leaking from the bottom, it was barely any water hot in the shower. I wasn’t comfortable at all I couldn’t sleep. Place needs to be shut down immediately!
Response from Brand Experience Team on 27 Mar 2024
Hi Tayonia,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Lorenzo

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathroom was terrible. Waited to go home to shower.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 20 Mar 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Jason,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Christopher

Stayed 1 night in Jan 2024
Response from Nancy Y. on 14 Feb 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

sasi Kumar

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The air conditioning isn't functioning in temperatures around 0 to -4 degrees Celsius, despite notifying the staff with no response. Additionally, the bed sheets are extremely thin, making this the worst stay I've experienced during my travels.

10/10 Excellent

Faycal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a trip from Ohio to Chicago needed a clean, safe place to spend the night. This motel had a clean room, a place to shower and a comfortable bed to sleep. It was perfect for my needs.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 5 Dec 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Irina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
the main reason for my bed review is windows. They are sealed completely, you can not open them at all. Even though it should be non-smoking, the hallways and our room smelled like smoke. It was too late and we were too tired to go somewhere else. The front desk gave us an air freshener, which of course was not that helpful. And it's not just the fact that you cannot open my window to let the fresh air in, what if there is a fire in the hall way - you are dead.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Irina,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Angelique Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a cheap hotel. It was quit for a Saturday night. I’ve stayed here when I couldn’t afford the more expensive places. Never had a problem clean sheets no bugs. The tubs I don’t use but for the most part if I needed to shower I would.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi AngeliqueThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

David

Stayed 1 night in Nov 2023

10/10 Excellent

Katerina

Liked: Cleanliness, staff & service, property conditions & facilities
I like that the staff were friendly
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Katerina,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

2/10 Terrible

krupal

Stayed 1 night in Oct 2023

10/10 Excellent

Maurita

Business traveller
Liked: Cleanliness, staff & service, room comfort
Definitely not the worst!
The room was decent. Restroom badly needs upgrades. Floor boards are missing in the entire Restroom. The tub is old and feels like its caving in when you step in the middle. We had 1 dry towel and 1 hand towel. No wash cloths were provided. The blanket on the bed had holes in it and was as thin as the sheets. The pillows were flat but the linen was clean and smelled fresh. I used my own blanket. The front desk gentleman was very polite and accommodating. The recent renovation looks great and I hope they continue to improve.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi MauritaAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

4/10 Poor

GERARDO

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Danielle

Stayed 4 nights in Oct 2023

4/10 Poor

jerome

Business traveller
Disliked: Staff & service, amenities
Check-In staff was polite & helpful. Room was ok. It's a Motel 6 so there were some holes in the curtain and cigarette burn in the blanket which isn't unusual for "The 6" My problem was at 8:15 AM the staff is talking in full blast mode right outside my room which was by housekeeping. When I asked them to please keep it down they chuckled and were a little quieter for about 3 minutes. Just don't get a room on the ground floor.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 27 Oct 2023
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Victoria

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bathtub had not been cleaned in forever.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 27 Oct 2023
Hi Victoria,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Juanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, comfortable bed, quiet atmosphere. Mall and numerous restaurants within walking distance. Would stay here again.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 18 Oct 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a clean place I had just little trouble getting into my room until I figured out to pull up on the door Handel and all was good
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 11 Oct 2023
Hi JeffreyThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very helpful and accommodating. Quiet place to stay for reasonable money
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Michael,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people that either own it or run it are completely rude. Very bad attitude and poor customer service skills. Never checked to see if we needed towels or toilet paper. Didn't see if we needed the floor swept. The room was dirty. The toilet seat was falling off. The sinks counter was too far over that when you sit on the toilet the corner of the counter was jamming into you side. There was no grip on the floor of the tub so it was very slippery. I slipped and fell. I can barely move without tons of pain. I will be going to the emergency room to make sure it isn't broke. I can't stand, sit or lay down without crying. I would never tell anyone to stay at this place.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Rebecca,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and decent rooms
Stayed 5 nights in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Michael,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Property conditions & facilities
Motel 6
Check-in was hassle free. Booked an accessibility room. We received exactly what was described on hotels.com. The price for the room is affordable compared to others in the area. Room is clean and accommodating. They have a washer and dryer on the premises. Snack and cold drink machines.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Robert,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

6/10 Okay

Dayhlaina

Stayed 1 night in Sep 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed here for a few weeks now it's a good place to stay.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Danielle,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Danielle

Stayed 1 night in Aug 2023

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 30 Aug 2023
Hi Megan,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

6/10 Okay

Kyren

Disliked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 1 night in Aug 2023

2/10 Terrible

Kyle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Iktimal

Stayed 6 nights in Aug 2023

8/10 Good

Manikandan

Stayed 1 night in Aug 2023

4/10 Poor

Latavia

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Alfred

The door is broken anyone can walk to rooms! Homeless guy sleeping on stairs! Carpet dirty and Needs to secure doors better I was in room 247
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on 9 Aug 2023
Hi Alfred,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Ruben

Stayed 2 nights in Jul 2023

10/10 Excellent

Alfred

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk excellent service
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on 19 Jul 2023
Hi Alfred,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Kyle

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The night shift manager if rude and very unprofessional. I was there for a total of 10 mins with my daughter and wife. We checked in around 11:40pm walked to are extremely dirty room and the manager was walking up and down the hallway screaming on the phone with someone. My wife parked the car and met us in the room and was followed by some creep after being approached in the parking lot by him. We immediately grabbed the little stuff we brought to the room back to the car and that’s when police came flying up in the parking lot. Told the manager we don’t feel safe here with are daughter he said oh well and refused a refund. Not a safe place for your family.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 12 Jul 2023
Hi Kyle, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

6/10 Okay

KATHRYN

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
We arrived late evening. The area was not well lit and there were people loitering at different points around the outside of the property. Once I found the office the check in was great. The gentleman at the front desk was wonderful - super friendly and took steps to ensure we felt safe and were able to keep an eye on our car. Our room was not terribly clean - e.g. dresser had old splashes from a spill, areas of the tub not wiped down, and there were some maintenance issues - e.g. broken window glass, and the ceiling in the bath was water damaged and coming down in one spot
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 12 Jul 2023
Hi Traveler, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

4/10 Poor

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff were not very friendly. The air conditioner did not work properly.
Stayed 3 nights in Jun 2023
Response from Nancy Y. on 6 Jul 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfect for me. I walk with a cane. Bathroom had handrails and walk in shower.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 28 Jun 2023
Hi Jeannine,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

8/10 Good

david

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
NICE STAFF
BATHROOM TRIM ALL MISSING
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 28 Jun 2023
Hi David,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6