All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 84 out of 254 reviews" "
10 - Excellent
84
Rating 8 - Good. 97 out of 254 reviews" "
8 - Good
97
Rating 6 - Okay. 42 out of 254 reviews" "
6 - Okay
42
Rating 4 - Poor. 15 out of 254 reviews" "
4 - Poor
15
Rating 2 - Terrible. 16 out of 254 reviews" "
2 - Terrible
16
7.8/10
Cleanliness
8.2/10
Staff & service
7.6/10
Amenities
7.4/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
8/10 Good
Elizabeth
Travelled with family
10 Apr 2024
Was quiet and the heater was on when we arrived which was lovely
Elizabeth
Stayed 1 night in Apr 2024
Response from Josh on 30 Apr 2024
Hi Elizabeth,Thank you for choosing to stay with us and taking the time to leave these comments.Glad to hear your enjoyed your stay, those heaters are becoming a bit of a necessity at the moment as we move into the chilly months of Merimbula!Hope to welcome you back soon.Kindest,Joshua MitchellProperty Manager
2/10 Terrible
Katrina
31 Mar 2024
Katrina
Stayed 3 nights in Mar 2024
Response from Josh on 27 Apr 2024
Hi Katrina, Thank you for taking the time to leave this feedback. I can't express how sincerely sorry we are that your experience did not meet your expectations. If you would like to let us know exactly what the shortcomings were so we can avoid the same issues in the future, please don't hesitate to contact us directly.Hope to serve you better in the future.Kindest,Joshua MitchellProperty Manager
The reception staff were excellent. They were professional, friendly, welcoming and quick to answer any questions or fulfill any requests. They were a big part of why i enjoyed my stay so much. Tween waters is a fabulous location, only a few minutes walk to the main beach. There's a spacious pool area and a splash pad area for kids. Id absolutely stay here again.
Katherine leigh
Stayed 7 nights in Feb 2024
Response from Ella on 22 Mar 2024
Wow Katherine! Thanks for the outstanding review, we are so glad you felt welcome! Please come stay with us again!!! :)
I would have preferred to have stayed in a cabin instead of a motel room, but i was unable to access a cabin. next time i will look further afield to obtain that.
Only stayed one night in a motel room so didn’t use the many facilities at the property. Room was as expected from the pictures & was clean with good amenities. Bed was comfy.
Hi Lachlan, Thanks for choosing to stay with us and taking the time to leave feedback.Hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager
6/10 Okay
Kok Heng
Travelled with family
20 Jan 2024
A whole cabin to with adequate items for the stay but the wifi was not good as it was congested with many users and hard to get a good connection.
Enjoyed our short stay easy walk to the beach or into town.
Cindy
Stayed 4 nights in Dec 2023
Response from Josh on 5 Jan 2024
Hi Cindy, Thanks for choosing to stay with us and taking the time to leave this feedback.I hope you will give us the opportunity to welcome you back in the future!Kindest,Joshua MitchellProperty Manager
broken toilet door so we have to use as it is open door, tap water high pressure,
Abdulla
Stayed 2 nights in Dec 2023
Response from Josh on 29 Dec 2023
Hi there Abdulla, Thank you for choosing to stay with us and taking the time to leave this feedback.I am sincerely sorry about the issues you experience during your time with us. I promise that your experience isn't the standard of service we aim to provide here at Tween Waters Merimbula, in future please don't hesitate to contact our friendly team at reception to report any issues so that we can resolve them for you!I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua Mitchell Property Manager
Good size quiet room with microwave and air conditioner. Our room faces the Princess highway and we did not get any noise from the highway. 5 mins walk to the beach. 15-20 mins walk to RSL club and Club Sapphire. Only minor drawback was insufficient outlets for us to charge our phones.
Verified traveller
Stayed 5 nights in Dec 2023
Response from Josh on 23 Dec 2023
Hi there, Thank you for choosing to stay with us and taking the time to leave such kind words. I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager
Hi Chris, Thank you kindly for taking the time to leave this feedback. Glad to hear you enjoyed your stay with us.Safe travels home, hope to see you again!Kindest,Joshua MitchellProperty Manager
Easy walking distance to main retail area of Merimbula and beaches
Claudio
Stayed 1 night in Dec 2023
Response from Josh on 9 Dec 2023
Hi Claudio,Thank you for choosing to stay with us and taking the time to leave this review.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager
10/10 Excellent
Michael
8 Dec 2023
Michael
Stayed 1 night in Dec 2023
Response from Josh on 15 Dec 2023
Thanks Michael!I hope you will give us the opportunity to welcome you back in the future. Kindest,Joshua MitchellProperty Manager
2/10 Terrible
Gary
29 Nov 2023
Gary
Stayed 1 night in Nov 2023
Response from Josh on 23 Dec 2023
Hi there Gary, Thank you for taking the time to leave this review. I am sincerely sorry to hear your experience did not meet expectations, however without any comments or anything reported to reception during your time with us - I am unsure on how to improve our service to ensure we avoid the same mistakes moving forward!I hope you will give us the opportunity to serve you better in the future.Kindest,Joshua MitchellProperty Manager
Stayed here before and that prompted another visit. Great helpful staff and very relaxing setting.
Adrian
Stayed 2 nights in Nov 2023
Response from Josh on 1 Dec 2023
Adrian, Sincere thanks for choosing to stay with us and taking the time to leave this feedback.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager
8/10 Good
Shannon
23 Nov 2023
Liked: Staff & service
It was a basic, clean motel room. Comfy beds and pillows. It was straightforward check in. When I contacted them about arriving late, the guy was really friendly and helpful. I would definitely stay again.
Shannon
Stayed 1 night in Nov 2023
Response from Josh on 25 Nov 2023
Hi Shannon, Thank you for choosing to stay with us and taking the time to leave such kind words!Glad to hear you enjoyed your stay, I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager
6/10 Okay
Elizabeth
23 Nov 2023
Liked: Cleanliness
Very confusing directions in afterhours check in package.
Elizabeth
Stayed 1 night in Nov 2023
Response from Josh on 25 Nov 2023
Hi Elizabeth, Thank you kindly for choosing to stay with us, and leaving this feedback. Directions are clearly printed on the front of the after hours envelope and there is also a map enclosed with a highlighted route to your room, however I am sincerely sorry that you found it confusing - we will have a look at the process and see if there is any way we can make it easier for guests arriving after hours.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager
A very comfortable stay in a very beautiful part of the Sapphire Coast of NSW.
Jillian
Stayed 1 night in Nov 2023
Response from Josh on 18 Nov 2023
Hi Jillian, Sincere thanks for taking the time to leave such kind words!I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager
10/10 Excellent
Brendan
14 Nov 2023
Brendan
Stayed 1 night in Nov 2023
Response from Josh on 9 Dec 2023
Thanks Brendan!Safe travels home, we hope to welcome you back in the future.Kindest,Joshua MitchellProperty Manager
8/10 Good
jametta
12 Nov 2023
Liked: Cleanliness, staff & service
great place, almost no wifi
The staff were really nice, the room retro, but comfortable....my only complaint was that the wifi was really poor. I could barely connect. It may have been the location of the room, however, in this day and age, this is a glaring oversight.
jametta
Stayed 1 night in Nov 2023
Response from Josh on 13 Nov 2023
Hi Jametta, thank you for your feedback. The WiFi in Merimbula is not very good and we do tell all our guests on arrival. The issue is not just with our accommodation but with the whole town. Kind regards, Tween Waters Team
This beaut little diamond in the rough was a great find. The unit faced the water front and we did a short walk across tne bridge to the restaurant area in Merimbula. Nice n quiet and in a fantadtic location
Lynn
Stayed 1 night in Oct 2023
Response from Josh on 28 Oct 2023
Hi Lynn,Thank you so much for taking the time to leave such positive feedback.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager
6/10 Okay
Tristan
16 Oct 2023
Tristan
Stayed 1 night in Oct 2023
Response from Josh on 28 Oct 2023
Hi Tritan, Thanks for taking the time to leave feedback. In future, please don't hesitate to contact reception if there is anything we can do to make your stay more comfortable.Kindest,Joshua MitchellProperty Manager
Hi Jodie, Thank you for taking the time to leave such a positive review.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager
So much to like here. Older property but refurbished in areas which made a difference eg bathroom, bed. Retained the best features of older style eg door out onto lawn and seating area, river views, spacious, comfortable. Would recommend highly.
Anne
Stayed 1 night in Oct 2023
Response from Josh on 14 Oct 2023
Hi Anne!Thank you so much for taking the time to leave such kind words regarding your time with us. I hope you will give us the opportunity to welcome you back in the future.Joshua MitchellProperty Manager
Lovely place, very clean and well set out.Easy walk to the beach and into Merimbula. Launderette is very good as well.
Linda
Stayed 3 nights in Oct 2023
Response from Josh on 14 Oct 2023
Thanks Linda - glad to hear you enjoyed your stay with us.Look forward to welcoming you back.Kindest,Joshua MitchellProperty Manager
10/10 Excellent
SIMONE
5 Oct 2023
SIMONE
Stayed 1 night in Oct 2023
Response from Josh on 7 Oct 2023
Hi Simone, Thanks for taking the time to leave such a positive review.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager
Nothing fancy but a clean room and easy check in. As a birdwatcher on my first trip to Australia the area was perfect for my first stop. Lots of birds in the morning.
Jon
Stayed 1 night in Sep 2023
Response from Josh on 7 Oct 2023
Hi Jon, Thank you for taking the time to leave this feedback. Glad to hear we met expectations, hopefully we can welcome you back in the future.Kindest,Joshua MitchellProperty Manager
8/10 Good
Tracy
2 Oct 2023
Liked: Cleanliness, staff & service
Tracy
Stayed 1 night in Sep 2023
Response from Josh on 7 Oct 2023
Hi Tracy, Thanks for taking the time to leave such a positive review.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager
10/10 Excellent
Ian
29 Sept 2023
Ian
Stayed 1 night in Sep 2023
Response from Josh on 7 Oct 2023
Hi Ian, Thanks for taking the time to leave such a positive review.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager
Loved it was dog friendly but no nasty or loud dogs
Louise
Stayed 4 nights in Sep 2023
Response from Josh on 30 Sept 2023
Hi Louise,Thank you kindly for taking the time to leave such positive feedback!I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellAssistant Manager
6/10 Okay
Kim
Travelled with family
26 Sept 2023
Liked: Cleanliness
standard accommodation
Kim
Stayed 1 night in Sep 2023
Response from Josh on 30 Sept 2023
Hi Kim, I am sincerely sorry that your accommodation didn't meet your expectations. I future please don't hesitate to leave a few comments as to why, so we can make every effort to improve our service!I hope you will give us the opportunity to serve you better in future.Kindest,Joshua MitchellProperty Manager
8/10 Good
Catherine
Travelled with partner
26 Sept 2023
Liked: Cleanliness, staff & service
Had an issue and it was addressed very quickly and efficiently
Catherine
Stayed 1 night in Sep 2023
Response from Josh on 26 Sept 2023
Hi Catherine,Thank you kindly for taking the time to leave such kind words taking into account the issues you experienced. Thank you for your patience and understanding whilst we rectified them for you.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager
8/10 Good
Ken
Travelled with partner
23 Sept 2023
Liked: Staff & service
This
property was good for a short stay
Ken
Response from Josh on 30 Sept 2023
Thanks Ken!Appreciate the time taken to leave positive feedback.Hope to see you again.Kindest,Joshua MitchellProperty Manager
Really enjoyed my stay. My room had everything I needed at a great rate. Everything I wanted was within walking distance and so cool being so near the beach. Would highly recommend 💜
Karen
Stayed 2 nights in Sep 2023
Response from Josh on 23 Sept 2023
Thank you kindly Karen, so glad to hear you enjoyed your time with us.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellAssistant Manager
Great place to stay. Very well maintained.
Wish we could have stayed longer.
Karl
Stayed 1 night in Sep 2023
Response from Josh on 22 Sept 2023
Hi Karl!Thank you kindly for taking the time to leave such a positive review. I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager
Thanks Rob!I hope you will give us the opportunity to welcome you back in the future.Safe travels,Joshua MitchellProperty Manager
8/10 Good
Richard
21 Sept 2023
Richard
Stayed 1 night in Sep 2023
Response from Josh on 14 Oct 2023
Thanks Richard!
8/10 Good
Don
20 Sept 2023
Well situated..And very comfortable.
Don
Stayed 5 nights in Sep 2023
Response from Josh on 21 Sept 2023
Don, Thankyou for taking the time to leave feedback, it is sincerely appreciated!I hope you will give us the opportunity to welcome you back in the future!Kindest,Joshua MitchellProperty Manager
It was what i was looking for in a good spot close to the airport clean and tidy every thing worked had a good sleep close to the town easy walk
DALLAS
Stayed 1 night in Sep 2023
Response from Josh on 13 Sept 2023
Dallas, Sincere thanks for taking the time to leave such positive feedback regarding your time with us. I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager