Merida Trip

There was a bad squeaking noise in my room from the HVAC. I tried to switch rooms and was told there no other options because the hotel was sold out. Maintenance came and tried to fix it around midnight without success. That kept me up later than hoped and the noise woke me up several times throughout the night. I recognize these things happen, but I was disappointed that the hotel did nothing to try and make things right. No offer for a partial refund, restaurant credit or anything. That left a really bad taste in my mouth and I won’t be coming back.

I booked my room through Expedia, but upon arrival, I was informed that the room I originally reserved was unavailable due to a double booking. As a result, I was downgraded to a room that did not match my reservation or expectations. This was extremely disappointing and frustrating, especially since I had planned and paid for a specific room experience. Regardless of whether I booked directly through the hotel or a third-party site, I expected my confirmed reservation to be honored. Unfortunately, this situation negatively impacted my overall stay.