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Reviews of Merced Inn and Suites

2.5 out of 5
Merced Inn and Suites
2010 E Childs Ave, CA HWY 99 at Exit 186A, Merced, CA

Reviews

5.6
Rating 10 - Excellent. 153 out of 1001 reviews" "
Rating 8 - Good. 185 out of 1001 reviews" "
Rating 6 - Okay. 224 out of 1001 reviews" "
Rating 4 - Poor. 173 out of 1001 reviews" "
Rating 2 - Terrible. 266 out of 1001 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Yamila

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Ben on 22 May 2024
Thanks for your feedback We will work hard to improve performance.

2/10 Terrible

Mahender

Disliked: Cleanliness, property conditions & facilities
no breakfast as promised, not clean, noise etc
Stayed 4 nights in May 2024
Response from Ben on 16 May 2024
We are surprised that you didn't get breakfast while all the other guests never complain about not getting breakfast The breakfast hours are set hours and if you demand beyond those hours than it is not available. No issues were raised during stay. Please contact front desk during stay so that we can take care of issues.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ben on 16 May 2024
We are glad you have positive experience. Thanks for being a valuable guest

6/10 Okay

Nigel

Business traveller
Disliked: Property conditions & facilities
It looked like a homeless camp at one end of the property.. Many things are worn out or broken. This might have been very nice in it's day, but it's day is long gone
Stayed 2 nights in May 2024
Response from FD on 14 May 2024
During COVID we worked with the county and still, they have some rooms with us, but in the back building. A hotel runs the front building and we are working hard to fix the issues. Thanks for your stay with us.

4/10 Poor

Elizabeth S, Bakersfield

Travelled with partner
Liked: Staff & service, amenities
We heard people from room next door. Talking really loud. Making noise. AC/heater didn’t work.
Stayed 1 night in Apr 2024
Response from FD on 14 May 2024
So, sorry for your inconvenience, have you informed the front desk? We are sure if you told them, they talk to next-door people. But, still, we apologize for this inconvenience.

10/10 Excellent

Tanick

Stayed 2 nights in Apr 2024
Response from Ben on 22 May 2024
Thanks for your positive reviews and being a very valuable guest. Looking forward to your future stays.

4/10 Poor

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The gentleman at the desk was very kind and helpful. But the hotel itself is rundown. No and borded up. They have a contract with the county to house some homeless people.
Stayed 1 night in Apr 2024
Response from FD on 25 Apr 2024
Thanks for your stay with us, we are working hard to get things back on track, hopefully, it will be finished soon. But, still thanks for your stay with us.

2/10 Terrible

Tina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not like the photos, in very poor condition.
Stayed 1 night in Apr 2024
Response from FD on 22 Apr 2024
During Covid time we worked with the county, but now we are working hard to get back on track. Thanks for your stay with us.

8/10 Good

Esha

Great service .just the building is old and needs some repair and new outlook
Stayed 1 night in Apr 2024
Response from FD on 14 Apr 2024
Thanks for your stay with us, it was our pleasure to serve, hope to see you in the future, have a great weekend.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and Clean 👍😜
Stayed 2 nights in Apr 2024
Response from FD on 14 Apr 2024
Thanks for your stay with us, it was our pleasure to serve you.

6/10 Okay

Ruth

Travelled with family, Business traveller
Estaba sucio y mal oliente habían muchas personas de la calle y mal vivientes
Stayed 2 nights in Mar 2024
Response from FD on 14 Apr 2024
Lamento mucho las molestias, estamos trabajando arduamente para limpiar el lugar. Con suerte, la próxima vez le serviremos mejor que esta vez.

2/10 Terrible

Lynn

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff did not help to us we had no refrigerator or microwave after they said they would get us one .the comforter on the bed was dirty and they discriminate. There are a lot of riff Raff hanging around a lot of police activity .over all this hotel needs to go out of business ! I will never stay there again
Stayed 1 night in Mar 2024
Response from FD on 14 Apr 2024
Thanks for your reservation.

2/10 Terrible

Angela

Stayed 4 nights in Feb 2024
Response from FD on 21 Mar 2024
Thanks for your stay with us.

2/10 Terrible

Cathy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On yours/their website looks nothing like the picturea posted. Also said breakfast was included, but there wasn't! Hotel said they haven't provided breakfast for a long time. When I told them it's on their website, said they weren't responsible for it. Also looks like it was housing for the homeless. Didn't feel safe at all.
Stayed 2 nights in Feb 2024
Response from FD on 28 Feb 2024
First of all thanks for your stay with us, Secondly Actually we used to provide a hot breakfast, but after COVID, a lot of guests prefer to have a packed breakfast which is safer, that's why we are providing Egg muffins or Egg sandwiches in the morning with some sweets in each bag.

2/10 Terrible

Jose

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from FD on 25 Feb 2024
Thanks for your stay with us.

10/10 Excellent

Frank, Keizer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a clean comfortable place to stay this is it. I travel for work and have stayed here a number times and find it to better then some of the nicest hotel in the area. I feel safe and welcomed each time so stay at the Merced Inn and Suites. The safe are always nice and friendly at the desk. The housekeeper do a great job in the room and always make sure you have what you need. The water is always hot. Every room I have had here has been clean and comfortable. I can wait for my next booking.
Stayed 1 night in Feb 2024
Response from FD on 14 Mar 2024
Thanks for your stay with us. It was our pleasure to serve you, hope to see you soon again in the future.

10/10 Excellent

Frank, Keizer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful, housekeepers do a great job and are very nice. It was a relaxing, clean and comfortable. There are lots of places to eat near by both walkable and drivable.
Stayed 2 nights in Feb 2024
Response from FD on 21 Feb 2024
We truly appreciate your business and your trust in us. We are very happy to hear that our staff and services met your needs and expectations. Thanks for your stay with us.

8/10 Good

Sofia

Liked: Staff & service
Encampment near by
Stayed 2 nights in Jan 2024
Response from Ben on 19 Feb 2024
Thanks for your feedback and stay and being a very valuable guest. We hope to serve you better next time.

8/10 Good

Steve

Liked: Room comfort
Stayed 1 night in Feb 2024
Response from Ben on 16 Feb 2024
Thanks for your stay and feedback. We will work hard to make your future stays more comfortable and pleasant.

10/10 Excellent

Frank, Keizer

Liked: Cleanliness, staff & service, property conditions & facilities
Another wonderful clean, quiet, relaxing, stay.
Stayed 2 nights in Feb 2024
Response from Ben on 13 Feb 2024
Thanks for your positive feedback. We are glad you were happy with your stay and we are looking forward to your future stays.

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Very clean! The bed was very comfy and new. Fridge, microwave, and stocked coffee maker were a nice surprise. The staff were very friendly and helpful. Ill be back , this is a nice stop on the way to Yosemite. Right next to chevron and Starbucks
Stayed 1 night in Feb 2024
Response from Ben on 13 Feb 2024
Thanks for your positive reviews and we will look forward to your future stays.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Way too sketchy
Very sketchy upon arrival. Worried my car would be broken in to from the drunk men and women partying in the parking lot at 10pm. The room itself was not clean and the deadbolt would not lock. Stayed for less than 10 minutes before deciding to find a safer location for myself and my car. Will NEVER attempt to stay here again!
Stayed 1 night in Feb 2024
Response from Manny on 13 Feb 2024
We are sorry that you were not happy. We are constantly working hard to provide better service. Thanks for your feedback.

10/10 Excellent

Zhichang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Ben on 13 Feb 2024
Thanks for your positive reviews and being a very valuable guest. We will look forward to your future stays.

4/10 Poor

Aaron

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They is a $100 dollar deposit that is not on the site black mold in the shower ceiling
Stayed 1 night in Jan 2024
Response from FD on 4 Feb 2024
Thanks for your stay with us. Sir, every hotel in Merced has a Charging deposit fee, which is a security fee for the room and once you check out it will be returned to you.

4/10 Poor

Mohamad

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Lady in the front desk is real sweet, lobby smelled like Lotta weed and my king size room wasn’t clean😭. Left over wrappers under neath the mattress and wrappers behind the nightstand. The toilet didn’t flush accordingly 🙃. I got up for breakfast lol there was nothing but coffe 😭 no donuts or toast
Response from FD on 4 Feb 2024
So, sorry for these issues, we will look into them and will take appropriate action. Thanks for your stay.

10/10 Excellent

Derek

Stayed 1 night in Jan 2024
Response from FD on 14 Apr 2024
Thanks for your stay with us. It was our pleasure to serve you, hope you are doing well and have a nice weekend.

2/10 Terrible

Kendell

Liked: Staff & service, room comfort
Disliked: Cleanliness
The room that they put me in had bed bugs Not very pleasant
Stayed 1 night in Jan 2024
Response from FD on 4 Feb 2024
Thanks for your stay with us. We checked with our maintenance department, and they could not find any bed bugs. it might be some other issue.

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from FD on 28 Jan 2024
Thanks for your stay with us.

8/10 Good

Richard

Business traveller
Liked: Cleanliness
Excellent for price
Stayed 2 nights in Jan 2024
Response from FD on 28 Jan 2024
Thanks for your stay with us. It was our pleasure to serve you. Hope to see you again. Thanks

8/10 Good

Carol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from FD on 24 Jan 2024
Thanks so much for your stay with us. it's our pleasure to serve you. Thanks.

2/10 Terrible

Marshall

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never coming back
Place was dirty, inside and out. There was exposed wires in room. The carpet was lifted, there is NO FREE breakfast which is advertised. Place looks like it houses the homeless. I will never go back with my family didn’t feel safe.
Stayed 1 night in Jan 2024
Response from FD on 22 Jan 2024
Thanks for your say with us and also thanks for letting us know mentioned issues, we will look into it and resolve it as soon as possible. For breakfast, it is available at the front desk as we provide packed bags for breakfast with some sweets and sandwiches in it.

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service
Adequate for what I needed — low cost without many amenities. Breakfast offer is limited starts at 7AM which is too late.
Stayed 1 night in Jan 2024
Response from FD on 21 Jan 2024
Thanks for your stay with us. It was our pleasure to serve you.

6/10 Okay

Redlands, Ontario

Stayed 2 nights in Jan 2024
Response from Ben on 13 Feb 2024
Thanks for your reviews. We will work hard to get better evaluation next time.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent and friendly. Very attentive to patrons. Rooms are clean but could use some tender loving care. Carpet had a hole almost tripped. King size bed was uncomfortable very tough mattress. The blow dryers in the bathroom did not work and the bathroom wouldn’t shut closed. Some of the towels weren’t clean. Other than that it was a great stay this is actually the second time we stay there.
Stayed 1 night in Jan 2024
Response from FD on 15 Jan 2024
Thanks for your stay with us. It was our pleasure to serve you and thanks for letting us know about these issues, we will fix it as soon as possible. Hope to see you again in the future, thanks once again for your stay.

8/10 Good

Srabani

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from FD on 14 Jan 2024
Thanks for your stay with us. It was our pleasure to serve you, hope to see you in the future. Have a good day.

8/10 Good

Karnail

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from FD on 14 Jan 2024
Thanks so much for your stay with us. It was our pleasure to serve you, hope to see you in the future. Have a good day.

10/10 Excellent

Frank, Keizer

Liked: Cleanliness, staff & service, property conditions & facilities
Another great Stay, My room was clean and comfortable. Only thing is I wish there were more king rooms. I hope to be back soon again.
Stayed 2 nights in Jan 2024
Response from FD on 11 Jan 2024
Thanks so much for your nice review, it was our pleasure to serve you. Hope to serve you again in the future, and thanks for your stay with us.

10/10 Excellent

Gilberto

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family trip
Stayed 1 night in Jan 2024
Response from FD on 11 Jan 2024
Thanks for your stay with us, it was our pleasure to serve you. Hope to see you in the future and will serve you again. Once again thanks so much for your stay with us.

8/10 Good

Steve

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It looks like this at one time was a very nice motel but it has been neglected and it is beat up. I was wondering why it was a lower price than the cheaper motels. The room was clean and ok but needed some repairs.
Stayed 1 night in Jan 2024
Response from FD on 11 Jan 2024
Thanks for your stay with us, we are working hard to make things better again for our guests. Thanks for your stay with us.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Marginal clean - tv service limited - staff knew nothing about how tv worked - no wifi signal of value. Pay for what you get.
Stayed 1 night in Jan 2024
Response from FD on 11 Jan 2024
So, sorry for this inconvenience, we will look into all the issues and will resolve them as required. Thanks for your stay with us.

2/10 Terrible

Debra

Travelled with partner
This hotel was very nice years ago but now, unfortunately, it needs a lot of upkeep. The carpets are stained, the bath tub is stained and the nozzle was loose, the tile is coming loose from the wall, the closet door was unhinged, the lamp was secured right in front of the mirror in the bedroom area, and the floor tile is stained - the list goes on. At 8:00 am there was no breakfast proved in the main area of the Inn as indicated. The staff was very nice but, needless to say, we will not be back.
Stayed 1 night in Jan 2024
Response from FD on 11 Jan 2024
So, sorry for your inconvenience, we will look into all the issues and will resolve them as required. But thanks for letting us know. Thanks for your stay with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Was switched rooms 3x one door didn’t work the next room tv and heater didn’t work 3rd room had hidden holes stuffed with toilet paper toilet didn’t flush properly 2 thin pillows each bed thin blankets wall thermostat didn’t work figured out how to work the one by the window ice machine not working overall hotel pretty run down carpet’s definitely need to be replaced or a good clean even
Stayed 1 night in Jan 2024
Response from FD on 11 Jan 2024
Could please let us know when you stayed here and please mention your name so that we can check it? Thanks

6/10 Okay

Juan

Liked: Staff & service, amenities
Stayed 2 nights in Dec 2023
Response from FD on 11 Jan 2024
Thanks for your stay with us.

10/10 Excellent

Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities
I thought I could run away to Merced because I was born there but apparently it's cursed because it seems like everywhere I go in my hometown it's just corrupt and evil. However, I did have a profound experience however long I stayed in that room, and even though I didn't have much privacy, I feel like I found God in there 😀
Stayed 1 night in Jan 2024
Response from FD on 11 Jan 2024
Thanks for your stay with us, It was our pleasure to serve you, and Hope to see you again in the future. Once again thanks for such a nice review.

2/10 Terrible

Jeremy Abram Lee

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in a horrible area, and is extremely dirty, there were bugs both dead and alive in the room I was initially in and the room I was moved to when I complained. There was mold, grime, and dirt in every corner of every wall and under and behind the appliances. I booked for 4 nights, but couldn’t stomach sleeping in the building. The only positive was the staff. The complaint and cancellation process was a pain but overall they were understanding and ultimately did give a refund.
Stayed 4 nights in Dec 2023
Response from FD on 11 Jan 2024
So, sorry for your inconvenience, we will look into all the issues and will resolve them as soon as possible.

10/10 Excellent

Tonya

Stayed 3 nights in Dec 2023
Response from FD on 21 Jan 2024
Thanks for your stay with us. It was our pleasure to serve you, hope to see you again in the future.

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked slightly outdated but to my surprise the rooms were really clean and spacious. I would definitely return next time im in the area. The quality of the stay far exceeded the low price. what a deal thank you
Stayed 1 night in Dec 2023
Response from FD on 11 Jan 2024
Thanks for your stay with us. It was our pleasure to serve you. Hope to see you in the future. Thanks a lot.

10/10 Excellent

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FD on 26 Dec 2023
Thanks so much for your nice review, it was our pleasure to serve you. Hope to see you again in the future, and Happy holidays.

4/10 Poor

ignacio Ruiz

Business traveller
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from FD on 26 Dec 2023
Thanks for your stay with us. We are working hard to improve things over here, Hopefully, we will serve you better than this time. Thanks.

10/10 Excellent

Joana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from FD on 17 Dec 2023
Thanks for your stay with us. It was a pleasure to serve you, hope to see you again in the future and serve you again. Thanks so much.