Memphis Trip

The room was clean and comfortable, staff were extremely excellent

The room was acceptable, the staff was more than accomodating, and the amenities fair.

Very clean and staff was great

Place was lovely Exceeded expectations

The property itself is beautiful. A little more listening to customer needs would be nice as well as employees learning where things are so they know when asked. Especially in the hospitality industry. I very much understand this so I'm just sharing my thoughts here... I requested a room by the elevator as my partner uses a cane and stairs made it painful. I mentioned to the girl at the front and she said there was nothing she could do, 2 flr is all she had because there was a convention. But when I walked around the property most of the rooms were empty. I'm sure she could've adjusted one room from one of the groups. The towels smell like they were washed in dirty water. The floors were really dirty. There was no remote control in the room and was asked to get it when my room was on the far opposite end on the outside of the hotel. When I looked on the map for the ice machine the letters weren't legible. I went out to look. I saw housekeeping but he didn't know. Saw staff and she directed me. The signs aren't as apparent especially for the elevator being outside. I didn't realize that this hotel was not a closed hotel as most Ramadas are. Had that been the case we would've preferred an indoor room.