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Reviews of Springhill Suites Memphis East / Galleria

3 out of 5
Springhill Suites Memphis East / Galleria
2800 New Brunswick Rd, Memphis, TN

Reviews

8.0

Very good

Rating 10 - Excellent. 349 out of 795 reviews" "
Rating 8 - Good. 226 out of 795 reviews" "
Rating 6 - Okay. 108 out of 795 reviews" "
Rating 4 - Poor. 69 out of 795 reviews" "
Rating 2 - Terrible. 43 out of 795 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jill

Bathtub needs replaced and had mold
Stayed 1 night in May 2024

8/10 Good

Cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved the suite hotel rooms. It is great to have 2 queen beds and a pullout sofa in a sitting area with 2 tvs and a microwave and minifridge. We had 4 rooms, and they all had some left over trash in the rooms. They smelled clean but did not seem to be thoroughly cleaned and prepped since the last guests. And the breakfast area was a bit disorganized -- hard to find utencils, etc.
Stayed 1 night in May 2024

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I felt like the hotel was very run down. Our room had a very weird smell and the furnishings and carpet seemed very old and dirty. The plugs were so loose we couldn't keep things plugged in and the toilet and tub were very old.
Stayed 2 nights in May 2024

10/10 Excellent

Monica L

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again
Stayed 1 night in Mar 2024
Response from You Ly on 9 May 2024
Thank You, for the great review, Love to have you back

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay.
Stayed 1 night in Apr 2024

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous and professional staff
Stayed 1 night in Apr 2024

6/10 Okay

Ora

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is in a good location but needs to be updated and renovated. The corridors and the rooms have worn carpeting, the suites furnishings are terribly old and worn. The hotel is very dark and depressing. I would consider finding another property if possible.
Stayed 1 night in Apr 2024

8/10 Good

Kim

Stayed 1 night in Apr 2024

10/10 Excellent

karen c

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the opportunity for coffee anytime of day was great. LOL The morning breakfast had a good selection as well. Clean and comfy beds was a plus.
Stayed 2 nights in Mar 2024

2/10 Terrible

Ashley

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Louis

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff are amazing!
Stayed 1 night in Mar 2024

8/10 Good

Alexia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Mar 2024

6/10 Okay

TERRY

Travelled with family
Liked: Cleanliness, staff & service
The inner door bolt lock was broken. TV didn't work - part was missing (evidently had been borrowed to fix another set, leaving this set in non-working condition) but the night clerk did fix the set. There's a hair dryer bag on the back of the bathroom door, but no hair dryer. Bathroom has stains but did appear clean. Breakfast was okay but only one waffle maker and guest ahead of us was making several. Hotel appears past its prime and was noisy. Not a pleasant experience and we considered it overpriced for its condition.

10/10 Excellent

Elishia, Memphis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite and near whatever i could possibly need: walmart, sams, Kroger, the mall, plenty of dining options.
Stayed 1 night in Mar 2024

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Meh - The bed was comfy.
Room was clean. Checking was slow. TV didn’t work. Room shows wear and tear. Breakfast was subpar.
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service. Lots of food options nearby.
Stayed 1 night in Jan 2024

2/10 Terrible

Tyra

Disliked: Staff & service, property conditions & facilities, room comfort
Unhappy
In the first room they gave me toilet was inoperable, the shower curtain had mold and mildew on it and the wallpaper was peeling badly. When I contacted the front desk the csr asked me did I want a plunger to fixed the toilet. After explaining the issue I was given another room with a working toilet but the tub was dirty and this shower curtain had mildew and mold as well.
Stayed 1 night in Feb 2024

6/10 Okay

Rashenda

Disliked: Staff & service, property conditions & facilities
Property was fine. A few water issues and carpet had stains. Good location by the mall. I was charged by hotel and called for refund. Never received return call from manager Staff said she gave refund that never showed. I'm having to go through dispute at my bank.

2/10 Terrible

Wilisa

Travelled with family
Disliked: Amenities
Everything was horrible I didn’t even get checked in
Stayed 1 night in Jan 2024

4/10 Poor

Missy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and the staff was super friendly
Stayed 3 nights in Jan 2024

10/10 Excellent

Zhiping, Chapel Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service and nice room. Thanks
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice.
Stayed 1 night in Jan 2024

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was horrible. I thought the scrambled eggs was grits until I dipped them on my plate. The sausage was not like any pork sausage I've ever had. It may have been turkey sausage. The consistency was unfamiliar. There were no forks. I asked the clerk and she said they were out of forks. It was a very unpleasant experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Vincent

Stayed 1 night in Dec 2023

2/10 Terrible

Leann

Stayed 1 night in Dec 2023
Response from Tiffany G on 2 Jan 2024
We appreciate your feedback Leann. We are sorry to hear that you did not have a good experience during your stay with us. We would like to know more about your experience in order to reflect and improve. Happy New Year.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Other than the hotel being severely understaffed, my stay was great.
Stayed 1 night in Dec 2023
Response from Tiffany G on 2 Jan 2024
We appreciate your feedback. We are working hard on getting adequate staff and improving our property. We thank you for understanding and we are glad to hear that your stay was great. Hope to see you again next time.

2/10 Terrible

Gary

Stayed 1 night in Dec 2023
Response from Tiffany G. on 2 Jan 2024
We appreciate your feedback. I apologize that your experience was out of the ordinary. However, we would like to let you know that we are working hard to coach and train our team to improve our property. We hope that you will try us again in the future.

2/10 Terrible

Tim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Price was good, but room not clean. Beds not comfortable at all. Elevator broken. We stayed on first floor but I heard a guy hollering from the elevator that he was stuck inside on the first floor. Not well kept up. Nice area and good brand usually. I would avoid this property.
Stayed 1 night in Dec 2023

4/10 Poor

Maria

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Barbara

Liked: Staff & service
Disliked: Property conditions & facilities
We were disappointed. Our initial room had a non-working toilet. The check in attendant tried hard to help. She did move our room upstairs and apologized because the elevator was not working. The rooms were clean but the hallways and stairs were not.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Lots of good restaurants close by. Safe area
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Save yourself. Don't stay here!
We had reservations for 3 rooms: 1 elderly couple with mobility issues, one single, and another couple, one of whom was a few days out from knee surgery. On arrival, we were told that only 1 1st-floor room was available. Not ideal, but ok. Then we were told that the elevator only worked going up. Well that was a big problem as stairs were not possible for 2 sets of us. So I asked if we could have a refund as they could not provide reasonable access to a room. No because I "didn't request" a first floor room. Of course, I had no way to know the elevator was out! I wasn't interested in being out the money for 3 rooms so we stayed...the clerk put us in a room near the end of the long hall. Approx. 30 rooms would have been closer to the elevator. The knee patient's room had carpet at the entrance that was frayed to the point of creating a fall risk. The toilet paper holder is so far in front of the toilet that you have to stretch hard to reach - unless you are short & can't reach at all! 1 toilet ran all night. Breakfast was "cage free eggs" - only. They were white and looked so bad that most of us refused to eat them. The ones who did eat them said they were awful. The website indicated that this is a pet-free hotel, an important detail for 1 of us. However, 1 of our rooms was full of cat hair. We saw 6 dogs going into 1 room and 3 into another. Credentials for the internet did not work for one room; one had only enough signal to get mail, nothing else. Don't stay here!
Stayed 1 night in Dec 2023

10/10 Excellent

Shronda

Stayed 1 night in Dec 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person that checked me in (Ms Jones) was so nice and so helpful.
Stayed 1 night in Nov 2023

2/10 Terrible

Dorishia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I could tell this hotel was under new management this visit. Ive stayed here the last few years when in town and never experienced any issues until this visit. From checking in, being told my reservation number wasnt working and i didnt have one there with her doing very little to even double check. To me pointing out to her i saw my name on the check in paperwork on the desk. My room very dirty, things being left from previous people and wasnt picked up/cleaned from housekeeping, TV not working, WiFi password not working. Making us carry dirty linen to front desk by hand (no bag, basket nothing to put it in) in order to get new linen and the front desk trying to grab the DIRTY linen with her hands without gloves or placing it in bags. Never had a hotel make us do that before. Just overall terrible experience, will NOT be booking here again.
Stayed 3 nights in Nov 2023

2/10 Terrible

Travis

Stayed 1 night in Nov 2023

10/10 Excellent

Tillmann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful personnel
Stayed 1 night in Oct 2023

4/10 Poor

Celia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I chose because of location and reviews, but my room was nasty.Mold in bathroom and the room smelled like stale cigarettes and mold. The mattress was lumpy,dirty pillowcase on one of the pillows and the tub didn't drain.
Stayed 1 night in Nov 2023

6/10 Okay

Michael

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was not clean. Dust on everything. Toilet in bathroom is leaning. The bed was very comfortable. Could use more pillows for pull out sofa bed.
Stayed 1 night in Nov 2023

4/10 Poor

Rachael

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not up to Springhill Suites standards
I typically seek out the Springhill Suites when traveling with my family because I know I will get an up to date, clean hotel with enough beds for all of us. This hotel was very clearly an older hotel re-dressed as a Springhill Suites. The room itself was the weirdest layout I’ve ever seen and by the time we were ready to go to bed, we pulled the sofa-bed out to find someone’s big pile of crumbs and trash. I mentioned this to the front desk person and her solution was to give me a new sheet. Skipped the breakfast the next morning because it wasn’t worth it for some cold cereal and toast. This stay was extremely disappointing.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Memphis Tigers
The first morning we were instructed to go to the hotel next door for breakfast as there wasn't staff available that day. The next day there was breakfast that was average hotel breakfast. The first night someone on the 2nd floor smoked weed all night long and it smelled up the entire floor which in turn gave me a headache. My room had a musty stale odor that probably also contributed to my headache. We made it work overall, the area has many nice restaurants and places to pick up incidentals. The staff was very friendly and helpful whenever I needed soap or towels for the pool area. Overall not the worst place to stay but could definitely use some updating.
Stayed 3 nights in Nov 2023

4/10 Poor

Arnold

Stayed 4 nights in Oct 2023

6/10 Okay

corey

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Liz

Stayed 1 night in Oct 2023

6/10 Okay

Delbert

Stayed 2 nights in Oct 2023

10/10 Excellent

Chaily

Stayed 1 night in Oct 2023