Reception

Reviews of La Quinta Inn & Suites by Wyndham Memphis Airport Graceland

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 503 out of 1507 reviews" "
Rating 8 - Good. 405 out of 1507 reviews" "
Rating 6 - Okay. 244 out of 1507 reviews" "
Rating 4 - Poor. 173 out of 1507 reviews" "
Rating 2 - Terrible. 182 out of 1507 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Hotel Manager on 28 May 2024
Dear Robert,Thank you for your kind feedback! We're delighted to hear that you had a very nice experience with us. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

Yana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides how loud other occupants were on our floor, I was satisfied with everything else. It’s near the highway, near restaurants, & near gas stations. It’s also only 13 minutes from Beale Street.
Stayed 2 nights in May 2024
Response from Hotel Manager on 28 May 2024
Dear Yana,Thank you for your feedback. We're glad to hear that you were satisfied with most aspects of your stay, including the convenient location near the highway, restaurants, gas stations, and Beale Street. We apologize for any noise disturbances from other guests and appreciate your understanding. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 Okay

Jamie L

Travelled with partner
Liked: Cleanliness, staff & service
We had an issue with the A/C leaking in the room which got our bags wet and almost ruined our electronics.
Stayed 2 nights in May 2024
Response from Hotel Manager on 28 May 2024
Dear Jamie L,We're truly sorry to hear about the issue you experienced with the A/C leaking in your room. This is certainly not the experience we want for our guests. Please accept our sincere apologies for any inconvenience and potential damage to your belongings. We will address this matter immediately to prevent such incidents from happening in the future. Thank you for bringing it to our attention, and we hope to have the opportunity to make it right for you.Sincerely, Hotel Manager

8/10 Good

Robert

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late but it was easy to check in and they accept pets
Stayed 1 night in May 2024
Response from Hotel Manager on 27 May 2024
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that your check-in process was smooth and that we could accommodate your furry friend. We hope you had a comfortable stay and look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Okay

Sheryl

Travelled with family
Disliked: Amenities
I was uncomfortable that the outer doirs on the side if building were not locked. The inside of building wasnt terribly nice. It was just sad looking. The beds were really comfortable however.
Stayed 1 night in May 2024
Response from Hotel Manager on 27 May 2024
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for any discomfort caused by the unlocked outer doors and the appearance of our premises. Rest assured, we take security and guest satisfaction seriously, and we will address these concerns promptly. We're delighted to hear that you found our beds comfortable and hope you'll give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Allison

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was pleasant but this was not a clean Property.
Stayed 1 night in May 2024
Response from Hotel Manager on 27 May 2024
Dear Guest,Thank you for sharing your feedback. We're glad you found our staff pleasant, but we're disappointed to hear about the cleanliness issue. Rest assured, we're addressing this promptly to ensure a more enjoyable stay for our guests in the future. We hope to welcome you back for an improved experience.Sincerely, Hotel Manager

8/10 Good

Juliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly. The room was clean and had everything I needed. A breakfast and bus shuttle was available. The hotel is very close to the airport but not in the best area of the city.
Stayed 3 nights in May 2024
Response from Hotel Manager on 27 May 2024
Dear Guest,Thank you for your review! We're delighted to hear that you found our staff helpful and friendly, and that you enjoyed our clean and well-equipped rooms. We appreciate your feedback regarding our breakfast and bus shuttle services. While we are conveniently located near the airport, we understand your concern about the area and will continue to strive for the best guest experience possible. We hope to welcome you back soon!Sincerely, Hotel Manager

8/10 Good

Addison

Liked: Cleanliness, property conditions & facilities
We kept having someone try and open our door in the middle of the night
Stayed 1 night in May 2024
Response from Hotel Manager on 25 May 2024
Dear Addison,Thank you for bringing this concerning issue to our attention. We sincerely apologize for any inconvenience or discomfort caused by someone attempting to open your door during the night. Please rest assured that we take the safety and security of our guests very seriously, and we will investigate this matter thoroughly to prevent any recurrence. We appreciate your understanding and hope to have the opportunity to provide you with a flawless stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Jeremiah

Stayed 2 nights in May 2024
Response from Hotel Manager on 27 May 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay with us. We hope to welcome you back again soon for another exceptional stay!Sincerely, Hotel Manager

8/10 Good

Pat

Travelled with family
Dust on furniture; no iron in one room; greasy fingerprints on door; bathroom very small.
Stayed 3 nights in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,We apologize for the cleanliness and maintenance issues you encountered during your stay. This falls short of our standards, and we're taking immediate steps to address these concerns. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Christian

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Everything is run down.
Stayed 1 night in May 2024
Response from Hotel Manager on 24 May 2024
Dear Christian,We apologize for the disappointment you experienced due to the condition of our property. Your feedback is concerning, and we are taking immediate steps to address any maintenance issues to improve our facilities. Please accept our sincere apologies, and we hope to have the chance to welcome you back for a more positive experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Kellen

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived, we waited a very long time in the lobby. There was only one staff member and she seemed to be all over the place with the check ins. In the 45 min wait, we noticed suspicious people in the parking lot hanging around and the area felt unsafe. In fact, we didn’t even end up checking in/staying because we felt unsafe leaving our belongings in the car.
Stayed 1 night in May 2024
Response from Hotel Manager on 22 May 2024
Dear Kellen,We're truly sorry to hear about your experience upon arrival. Ensuring the safety and comfort of our guests is our utmost priority, and we apologize for any inconvenience or discomfort you experienced. Your feedback will be addressed with our team to prevent similar situations in the future. We hope you'll give us another chance to provide you with a better experience.Sincerely, Hotel Manager

10/10 Excellent

Ryan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mexican restaurant right beside so it's perfect for late night eats.
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Ryan,Thank you for sharing your experience! We're delighted to hear that you found the Mexican restaurant next door convenient for late-night eats. We hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Raymond

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Raymond,Thank you for your feedback. We are so pleased to hear of your satisfaction with our service. This is what we work hard for, and your kind words are greatly appreciated. We look forward to your return as a valued customer.Sincerely, Hotel Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
We ate at the restaurant next door. Food was fine but others there had big problems
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Stephen,Thank you for your feedback. We hope the experience was enjoyable and memorable. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

MARQUITA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much ! Enjoyed. My stay very much
Stayed 2 nights in May 2024
Response from Hotel Manager on 20 May 2024
Dear MARQUITA,We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're thrilled to have provided you with a memorable experience. Thank you for choosing our hotel, and we hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nights sleep had by all.
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Abdullah,We're thrilled to hear that you and your companions enjoyed a restful night's sleep during your stay with us. Providing a comfortable experience for our guests is our priority, and we're delighted to have met your expectations. Thank you for choosing our hotel, and we hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great fir the price
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Jeremy,Thank you for your positive feedback! We're delighted to hear that you found value in your stay with us. Providing a great experience at an affordable price is important to us, and we're thrilled that we could meet your expectations. We hope to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Latasha L

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 May 2024
Dear Latasha L,Thank you for your outstanding rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're grateful for your positive feedback. We look forward to welcoming you back for another 5-star stay in the future!Sincerely, Hotel Manager

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Thomas,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager

10/10 Excellent

Leonard

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good hotel for a one or two night stay.
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Leonard,Thank you for your feedback! We're pleased to hear that you found our hotel suitable for a short stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another comfortable stay.Sincerely, Hotel Manager

6/10 Okay

Jon

Fine
Stayed 1 night in May 2024
Response from Hotel Manager on 17 May 2024
Dear Jon,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

4/10 Poor

Mary, Brewer

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Not much
Stayed 1 night in May 2024
Response from Hotel Manager on 15 May 2024
Dear Mary,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. The Mexican restaurant adjacent to the hotel was lauded for its food. However, a security guard was at the entrance, checking for weapons. Not much else around to eat
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Dear Guest,Thank you for your review! We're glad you enjoyed the hotel and the food at the adjacent Mexican restaurant. The security measures are in place for the safety of all our guests. We appreciate your feedback and hope to welcome you back soon.Sincerely, Hotel Manager

8/10 Good

Janet, Airdrie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager on 14 May 2024
Dear Guest,Thank you for your positive review! We're thrilled you enjoyed your stay with us. If you have any suggestions on how we can earn that extra star, we'd love to hear them. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was fine. I waited ten minutes while the cashier chatted on their cell phone BUT another desk clerk came out and was great.
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Mark,Thank you for your feedback about your experience at our front desk. We apologize for the delay you experienced while waiting and for any inconvenience caused by the cashier's distraction. We appreciate your understanding and are glad to hear that another desk clerk was able to assist you effectively. We will address this issue with our team to ensure better service in the future. Your satisfaction is important to us, and we hope to welcome you back for a more seamless experience.Sincerely, Hotel Manager

4/10 Poor

D

They closed breakfast before 9:30 I arrive at 9:27 and it as all put away
Stayed 1 night in May 2024
Response from Hotel Manager on 12 May 2024
Dear Guest,We apologize for the inconvenience you experienced with the breakfast hours. Your feedback is valuable, and we will address this issue with our team to ensure better service in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience on your next visit.Sincerely, Hotel Manager

8/10 Good

Rob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at the desk was top notch!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 May 2024
Dear Guest,Thank you for your kind words about our customer service at the front desk! We're thrilled to hear that you had a top-notch experience during your stay. Providing exceptional service to our guests is our priority, and we're delighted that our team was able to make your stay memorable. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the safety of a gated parking lot.
Stayed 1 night in May 2024
Response from Hotel Manager on 9 May 2024
Dear Dawn,Thank you for your feedback. We're thrilled to hear that you appreciated the safety of our gated parking lot during your stay. Your comfort and security are important to us, and we're glad you felt safe and secure during your time with us. We look forward to welcoming you back!Sincerely, Hotel Manager

10/10 Excellent

David, Belize city

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle was great, so try the night to see how it will be
Stayed 1 night in May 2024
Response from Hotel Manager on 8 May 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our airport shuttle service great! We hope your stay was enjoyable and that you had a comfortable night with us. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Shannon, DeBerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 1 night in May 2024
Response from Hotel Manager on 8 May 2024
Dear Guest,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 Excellent

Linda S.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to get last minute accommodations. Staff was very friendly and helpful. Hotel and grounds were clean. Breakfast was great, sausage, eggs, waffles, various cereals, toast or bagels. Mexican restaurant next door is excellent. Would definitely stay here again.
Stayed 7 nights in Apr 2024
Response from Hotel Manager on 8 May 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your last-minute stay with us and found our staff friendly and helpful. It's great to know that you appreciated the cleanliness of our hotel and enjoyed the breakfast options. We're also glad you liked the nearby Mexican restaurant. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

2/10 Terrible

Alain, Cypress

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty place, terrible breakfasts, damages furniture all over the places, unsafe environment.
Stayed 1 night in May 2024
Response from Hotel Manager on 8 May 2024
Dear Guest,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

6/10 Okay

Trease

Travelled with group
The pool wasn’t available they had people living there that was fighting in parking lot
Stayed 3 nights in May 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,We sincerely apologize for the inconvenience and disturbance you experienced during your stay. The behaviour you described is not acceptable, and we are addressing this matter with urgency to ensure the safety and comfort of all our guests. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

LaQuincia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great
Stayed 1 night in Apr 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great stay with us. We appreciate your kind words and hope to welcome you back again soon.Sincerely, Hotel Manager

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good rate
Stayed 1 night in Apr 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our rates favourable. We appreciate your comments and hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Douglas K

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My accommodation plans were necessarily changed upon my arrival in Memphis. I informed the manager at the desk that I would no longer need the room that I had already paid for and that I expected that I would be charged for one night. La Quinta did not care and refused to refund any of my fee, and I'm sure they let the room to the next customer and double charged for the room. Never again will I stay at a La Quinta Inn & Suites.
Stayed 7 nights in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear Douglas K,We have taken note of your comments for further investigation by our concerned team. Please accept our sincere apologies for any inconvenience caused.Sincerely, Hotel Manager

10/10 Excellent

Jeremiah

Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Jeremiah,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Diana,Thank you for your glowing feedback. We're glad to hear that you found your room to be very clean. Maintaining a high standard of cleanliness is a top priority for us, and we're pleased that we met your expectations in this regard. We hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a good location.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 4 May 2024
Dear Gabrielle,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

6/10 Okay

Ellen

Travelled with partner
Liked: Staff & service
Didn't no it was so fare from restaurant bar no were to go found out later it is one of the most dangerous parts of memphis.no were to go to eat we had to use taxis to the outlet village or to go into Memphis which had a few over priced restaurants. When people book it would be nice to be told your out in a industrial area with big lorries opposite for your view.l am very disappointed with wydhams haven't been impressed .
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Ellen,We're sorry to hear that your experience with Wyndham fell short of your expectations. Your feedback about the location, lack of nearby dining options, and safety concerns is concerning, and we apologize for any inconvenience caused. Please know that we take your comments seriously, and we'll review our communication procedures to ensure guests are well-informed about the surroundings before booking. We understand your disappointment, and we hope to have the opportunity to regain your trust and provide a more positive experience in the future.Sincerely, Hotel Manager

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
Gated parking was nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LIKE FRIENDLY CUSTOMER SERVICES
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Guest,Thank you for your positive feedback regarding our friendly customer service. We strive to provide excellent service and hospitality to all our guests. Your satisfaction is our priority, and we're delighted that you had a pleasant experience with us. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

8/10 Good

Julia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff unapproachable but hotel is nice
Stayed 1 night in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience you experienced with our staff's approachability. Your comments are valuable to us, and we will address this issue to ensure a more welcoming and accommodating experience for all guests. We're glad you found our hotel nice overall. We hope to have the opportunity to host you again.Sincerely, Hotel Manager

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service
Nothing special about the property - average facility
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We regret to hear that your experience was not as exceptional as we strive for. We appreciate your honesty and will use your comments to identify areas for improvement. If there are specific aspects you feel we could enhance, please don't hesitate to let us know. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Guest,We apologize for any interactions with our staff that did not meet your expectations. Providing excellent service is important to us, and we will address this issue promptly. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and clean rooms and facility. Surrounding area was industrial and noisy.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Guest,Thank you for sharing your feedback. We're pleased that you appreciated our convenient location near the airport and our clean facilities. We apologize for any inconvenience caused by the surrounding industrial noise. Your comments are valuable to us, and we hope to provide an even better experience on your next visit.Sincerely, Hotel Manager

8/10 Good

Markie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant next door was questionable for safety but overall just fine.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Guest,We're glad to hear that you found our hotel overall satisfactory. However, we apologize for any concerns you had about the safety of the nearby restaurant. Thank you for sharing your experience, and we hope to welcome you back soon.Sincerely, Hotel Manager

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept and the staff was very friendly and helpful. Whenever I got into the room the A/c wasn’t cooling I called the front desk and they sent someone immediately. Once he saw it was gonna take more than a few minutes to repair the issue they changed my room and even helped me with moving my luggage. They even offer shuttle to the airport! I felt very comfortable and safe inside the hotel. On my way out the following morning there was a guest that had parked their car outside on the gate in a space for retired veterans. His window had been shattered and his car was burglarized. Now, this isn’t a reflection on the hotel they did offer gated parking this space was just outside the gate very close to the entrance. Overall the room was perfect, clean comfortable and I would choose this place for any other Memphis stays!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Guest,Thank you for sharing your detailed experience with us. We are delighted that you found our property well-kept and our staff friendly and helpful. It's great to hear that we could swiftly address the AC issue and accommodate you in a new room seamlessly. We apologize for the unfortunate incident outside the gate and appreciate your understanding that it was not reflective of our hotel's security measures. We're thrilled that you enjoyed your room and overall stay with us. We look forward to welcoming you back for your future stays in Memphis!Sincerely, Hotel Manager

10/10 Excellent

nicholas j

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Guest,Thank you very much for your outstanding rating! We're thrilled to know that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional visit.Sincerely, Hotel Manager