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"The buffet breakfast looked appealing at first, but unfortunately, most of the food was either cold or only lukewarm. The menu was the same each day, which quickly became repetitive. The pancakes and waffles were especially disappointing—cold and hard, which is not what you would expect. Additionally, serving syrup and toppings from open containers felt awkward and less than ideal. The rooms themselves were clean, which I appreciated, but there were several inconveniences. I had to request a mini fridge, and even then, it did not get very cold. There was no air conditioning, so I had to rely on opening the window for cooler air. Washcloths were also not provided initially and had to be requested. The gym appeared well-equipped, but it was closed for several days during my stay, which was frustrating. Dining was also underwhelming—the steak was thin and not worth the price, and honestly should be reconsidered for the menu. The pizza lacked flavor, and even small details like drinks at the bar fell short, with minimal ice and overall not meeting typical standards. Overall, while the property has potential and maintains cleanliness, there are several service and quality issues that need improvement to meet expectations."

"A++ clean rooms. Helpful staff"

"Clean room amazing staff and great breakfast"

"The fresh was definitely the best part of the stay. All freshly cooked hit food. I love the takeaway cup option. "

"Lovely location and dog friendly"

"I didnt expect a top rated hotel especially as it was a very good deal . But what i got was a very good experience, frienly staff, in a great position by the canals.. and good choice of music!! "

"Hotel very tired and the rooms sub standard "

"Stayed on a dinner bed and breakfast rate. Enjoyable stay. Food was ok. Sadly the spa was practically unusable due to large number of guests/day-visitors using it."

"Lovely stay although we did not need the disabled room so would have been nice to be asked "