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"Staff is great "

"The hotel is in a very good location at the beach, but the condition of the room I got was terrible. It’s OK for me to stay only for one night. I arrived late at about 8 PM. The room was so old and there were many brown spots on the floors and walls. Initially, I thought it was not clean, but these were the things /stains that could not be cleaned with regular cleaning. The hotel staffs were nice. This hotel needs serious refurbishment, at least the room I stayed. it’s not worth for the money they charged."

"The property was generally okay, the room compact but functional. The shower was luke warm at best. Our main complaint was on checkout. As we had a late flight we asked if we could have a late checkout but an instant response without checking was no, the room is already allocated. We asked if we could sit by the pool after checkout and the instant response was "no way". After asking to speak to the manager, we where permitted to sit in the rooftop pool area (that was otherwise empty)."

"Our trip to São Luís was unexpectedly interrupted after the airline cancelled our flight, making it impossible for us to fly to Brazil and arrive on the date of our reservation. As soon as we learned we wouldn’t be able to make it, we tried calling the hotel several times, but couldn’t reach anyone. Hotels.com also spent over a day attempting to contact the property on our behalf, without any success. After check-in time, we were informed that the hotel did not authorize any flexibility — no date change, no credit, no acknowledgment of the situation — and we were charged the full amount. We fully understand that our booking was non-refundable, and we weren’t expecting special treatment — just a bit of empathy or basic customer support. What left us most disappointed wasn’t the policy itself, but the complete lack of communication. We genuinely tried to sort things out, and all attempts (ours and Hotels.com’s) went unanswered. We still plan to visit São Luís soon, but after this experience, we’ll definitely be staying somewhere else — ideally somewhere that shows at least a minimum level of customer service and consideration for guests dealing with unexpected travel issues."

"This was not the Hilton, but it can definitely compete and win😇"