Medewi Trip

Sanctoo villas is beautiful accommodation and the people there are wonderful. We stayed for three nights in total and stayed in the “llama room”. I’m not sure what classification of room this is as it’s not actually what we booked. Word of caution. We booked a family suite and included the ages of the children in the booking (6 and 9) and were charged as such. When we arrived the suite has one bed and we were expected to sleep in one bed with the four of us. There was a sofa they offered to put a sheet onto at an extra charge but this wasn’t suitable. We paid to upgrade our room in the end but this would have been a real problem if that wasn’t available. Other than that, the zoo is great, the pool is lovely and the grounds are beautiful and well kept. The lemur apartments were a real treat. They are in the zoo so you are right in with exotic birds, lemurs and a wallaby. A real treat (be prepared for an 0600 wake up call though from the animals. This room specifically) The chef is awesome. The food was beautiful. Everything we ate was of high quality and there are a good few children’s options. The serving and reception staff are a credit to the hotel and our girls loved talking with them. It’s billed as a 5 star hotel and there are some minor bits that stop that. Can’t charge to room, they do a 3for2 beer offer, we ordered two but didn’t see the offer and they didn’t make us aware charging for 2 with no third. In room drinks average etc.

Quiet yet well located close to the beach and shopping areas. The staff was great (they always checked with us when was a convenient time for them to clean the room or perform turn down evening service) and the vibe was just right! (Loved the artwork!) Tried the spa too and thoroughly enjoyed the massages.. will be back for sure!

From the moment we arrived, the service and genuine warmth from the team across every department really stood out. Everyone was welcoming, attentive and friendly. The resort itself is beautiful, with stunning grounds that are so well maintained. The little touches really make a difference too — even the squirrel feeding was such a fun touch! 🐿️ And the breakfast… wow! There is an incredible selection, with so many options that you could easily stay for a week and still want to try something different each morning. Overall, this has been such a wonderful stay. It’s clear a lot of thought goes into the guest experience here, and from someone who works in resort management, I really appreciate when a property gets all the little things right. We are absolutely staying here again and have no hesitation recommending this resort. ❤️

The perfect hotel for your stay in Ubud. It is a little further away from the main centre, however, the peaceful quiet atmosphere is absolutely worth it. The hotel is stunning, with multiple pools viewing the rice terraces. It is the perfect place to relax, have spa treatment, and do fun activities. The breakfast was delicious, had plenty options for guests with any dietary requirements, and I’m sure it was all pork free too. Staff is very kind and friendly, ensuring the stay is problem free. I would watch out for the local taxi drivers outside the hotel entrance, they turned away 1 of my grab drivers and claimed grab is not allowed here. Make sure to text drivers to arrive at the hotel lobby instead of entrance.