2/10 Terrible
Victoria
Travelled with family
21 Jun 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel is suited for those who like to party all night. The area is a party area and was extremely noisy until around 4 am daily and inside the room we felt like we were on the dance floor. We ended up moving out to a different place although we were not refunded for the remaining 4 days.
Unfortunately, the information about noise level was provided was provided only after the booking, which was not refundable and hotel management did not agree to cancel our reservation even after we complained about the noise. This should be reflected in the hotel description so that people are not lured to book this hotel without knowing that they are paying for sleepless nights.
Expedia's support was also disappointing. They tried to talk to the hotel management but after they refused to refund the remainder of our stay that was it. They gave us points worth of 1 night in that hotel (that we can use only for our next trip) and that was it.
Minor issues - the room was small and inconvenient with not closet/shelves/for our cloth, airconditioner was hard to operate and the staff did not provide any instructions although they were asked.
On the bright side staff was friendly and smiley.
Victoria
Stayed 6 nights in Jun 2024