Exterior

Reviews of Towneplace Suites by Marriott Harrisburg West/Mechanicsburg

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 274 out of 383 reviews" "
Rating 8 - Good. 84 out of 383 reviews" "
Rating 6 - Okay. 14 out of 383 reviews" "
Rating 4 - Poor. 5 out of 383 reviews" "
Rating 2 - Terrible. 6 out of 383 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 3 nights in Apr 2024
Response from Dave J on 9 May 2024
We are happy to read you enjoyed your stay with us!

10/10 Excellent

Virginia

Travelled with family
Liked: Staff & service
I liked the size of the room and the comfort of the beds. It was easy to park and check in. The area made it possible to walk around and feel safe. The breakfast was poorer than many hotels offer, especially since the price we paid was higher than most hotels in the area.
Stayed 2 nights in Apr 2024
Response from Dave J on 9 May 2024
We're delighted to hear that you liked the size of your room, the comfort of the beds, and that you found our location convenient and safe! Your feedback about the breakfast is valuable, and we'll make sure to review our offerings to see how we can improve. Thank you for staying with us, and we hope to welcome you back for another great stay in the future!

2/10 Terrible

Nejro

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing to like about
Stayed 2 nights in Apr 2024
Response from TPS on 9 May 2024
I'm sorry to hear that you didn't have a positive experience. If there's anything specific you'd like to share or any issues you encountered, please let me know so I can try to assist you further. Your feedback is important to us.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly customer staff. Clean rooms- will be back.
Stayed 2 nights in Apr 2024
Response from David GM on 28 Apr 2024
Thanks for the feedback, Eric! We hope you'll visit again soon.

10/10 Excellent

Shenita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service clean
Stayed 2 nights in Apr 2024
Response from David GM on 28 Apr 2024
Thanks for the kind words, Shenita! We hope to see you again soon.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David, GM on 28 Apr 2024
Thanks for staying with us, Samantha!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David GM on 28 Apr 2024
Thanks for staying, Kevin!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating. Room was clean
Stayed 5 nights in Mar 2024
Response from David, GM on 28 Apr 2024
Thanks for the feedback, Thomas! We hope you visit again soon.

10/10 Excellent

Carl

Travelled with partner
Liked: Amenities
Newly renovation shows. Walkable to several restaurants
Stayed 1 night in Mar 2024
Response from David, GM on 28 Apr 2024
Thanks for the feedback, Carl! We hope you visit again soon.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Breakfast was good. Staff was courteous and helpful.
Stayed 2 nights in Mar 2024
Response from David GM on 20 Mar 2024
Thanks for the feedback, Kathryn! We hope to see you again soon.

10/10 Excellent

Renato

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel, with three restaurants within walking distance (100 yards). Very nice breakfast buffet with many options. Nice pool and gym.The hotel seems rather new and everything was in ship shape. The rooms are well equipped. The sofa bed is actually a double twin, which was great for two siblings. Just 15-20 minutes from Roundtop ski area, without traffic. Highly recommended at a great price.
Stayed 3 nights in Feb 2024
Response from David GM on 27 Feb 2024
Thanks so much for the detailed review, Renato! We appreciate it and hope to see you back again soon.

10/10 Excellent

Thalia Ann, Brooklyn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice small hotel for weekend getaway
Stayed 2 nights in Feb 2024
Response from David GM on 20 Feb 2024
Thank you for the kind words, Thalia Ann! We hope your travels bring you back to us again soon.

6/10 Okay

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from David GM on 20 Feb 2024
Appreciate the review, James! Just wanted to inquire what we could have done better during your stay? Whether a pat on the back, or an opportunity to improve, feedback is the only way we get better. Thanks again!

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joy on 12 Feb 2024
Thank you Carole for your 5 out of 5 rating! Hope to see you again soon.

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David, GM on 31 Jan 2024
Thanks so much for the positive review, Marvin! We hope to see you again soon.

10/10 Excellent

Thien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David, GM on 31 Jan 2024
Thanks for the excellent rating, Thien! We hope you visit us again soon.

10/10 Excellent

Danette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Everything was great
Stayed 1 night in Dec 2023
Response from Keith K on 26 Dec 2023
I'm glad to hear that you had a great experience! If there's anything else you'd like to share or if you have any questions or requests, feel free to let me know. I'm here to help!

10/10 Excellent

Margaret

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Keith K on 26 Dec 2023
Thank you for the 5 out 5 rating!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were impressed with the staff! Friendly and chatty which was a nice change! Terri enabled us to be able to check in early and had a great sense of humor. The only thing that caused us to give less than 5 stars as a whole was the smell of weed that seemed to permiate our room on occasion. While the Febreze they gave us did help, I would have preferred a little bit more surprise when we mentioned it. We heard there was a guest who had a medical marijuana card who seemed to walk around the hotel smoking...not super comfortable with that. As a whole though, we will definitely stay here again, just because the staff was so awesome!
Stayed 3 nights in Nov 2023
Response from Keith K on 26 Dec 2023
Thank you for sharing your experience, and we're delighted to hear that you found the staff friendly and helpful, particularly Terri. We apologize for the inconvenience caused by the smell of marijuana in your room. Your feedback is important to us, and we'll take steps to address this issue to ensure a more comfortable stay for all our guests. We appreciate your understanding and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please let us know.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from David on 25 Oct 2023
Thank you, Lisa!

8/10 Good

joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, the layout of the room offered maximum use of space, It had a homey feeling.....
Stayed 3 nights in Oct 2023
Response from David on 25 Oct 2023
Thanks so much for your feedback, joseph...we appreciate it!

8/10 Good

Patty, ASHEVILLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and comfortable. Checking in I was forced to wait due to the clerk being on a phone call with someone trying to reserve several rooms. It appeared that he was the only one there at the time.
Stayed 1 night in Oct 2023
Response from David on 25 Oct 2023
Thank you for the feedback, Patty, and sorry for your wait! We hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Room was very clean and the staff was friendly. Stayed for one night and would recommend
Stayed 1 night in Sep 2023
Response from David on 25 Oct 2023
Thank you so much for the feedback! We hope to see you again soon.

8/10 Good

Lisbeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would like better fruit options at breakfast.
Stayed 2 nights in Sep 2023
Response from David on 25 Oct 2023
Thank you for the feedback, Lisbeth! May I ask what your fruit preference would be?

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly
It was great place to stay clean and comfortable. Pet friendly
Stayed 2 nights in Sep 2023
Response from David on 25 Oct 2023
Thank you, Jaime! We look forward to seeing you and your pet again very soon.

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean & comfortable hotel with mini kitchenette in room. Couple dining options close by. Staff were friendly & accommodating.
Stayed 3 nights in Sep 2023
Response from David on 25 Oct 2023
Thank you, Bernadette. Come visit us again soon!

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was only cleaned every other day. It’s fine but we were never told at check in. Also pillows were extremely flat!
Stayed 4 nights in Sep 2023
Response from David on 25 Oct 2023
Thank you for the feedback, Harry! I apologize you were not informed of the cleaning schedule at check-in. Do you recall what room you were in; we can change out those pillows!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Beautiful, spacious, clean and cozy hotel and parking lot! Let's hope future patrons keep the hotel this way! This location gives luxury apartment vibes. Great location, less than 1/2 mile from state highway. It's located in a business district. Therefore, it's quiet and relaxing. For dining, there are a five great restaurants within walking distance to suit anyone's budget. The hotel staff was super friendly and courteous. In the future, I would return to this location.
Stayed 1 night in Aug 2023
Response from David on 25 Oct 2023
Thank you so much for the detailed feedback, we appreciate it. We hope to host you again soon!

10/10 Excellent

Renee

Stayed 2 nights in Aug 2023
Response from David on 10 Nov 2023
Hello Renee! Thank you for the review, we appreciate it.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

donna, landenberg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely, well-kept property with a great staff. The handicapped accessible room was wonderful…have been very disappointed at other hotels when they advertised the room as accessible and it was poorly planned.
Stayed 1 night in Jul 2023

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities
A great option for staying near enough to Hershey and avoiding the price gouging of hotels near Chocolate Town. We found the hotel very clean, accessible off the highway, and within a short GrubHub of some decent restaurants. Big kudos for the staff getting us in early when we were just planning to store our luggage for the 7 hours prior to check-in. We really appreciated that hospitality.
Stayed 1 night in Jun 2023

10/10 Excellent

Dimitrios

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely stay here again
Stayed 1 night in Jun 2023
Response from David on 16 Jun 2023
Thank you for the review, we look foward to seeing you again!

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from David on 16 Jun 2023
Thanks for the review, we look forward to hosting you again soon!

10/10 Excellent

Victor, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll stay here again
Stayed 1 night in Jun 2023
Response from David on 7 Jun 2023
Thank you for the review, we look forward to seeing you down the road!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean, comfy bed
I had a very relaxing time at the hotel. The staff was very friendly and helpful at all times. The room was super clean. The bed was so comfortable!!! And the kitchen made it seem like I was home. I would definitely stay there in the future!!
Stayed 14 nights in May 2023
Response from David on 7 Jun 2023
Hello Cathy! Thank you for the kind review, we're so happy to hear you enjoyed your stay. We look forward to seeing you again soon!

10/10 Excellent

Lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay for my young family in a two bedroom. We initially booked homewood suites down the road. When we arrived it was dated and a horrible smell. We luckily found availability at this gem. It was a clean and nice hotel with all the amenities. Breakfast was convenient but just ok.
Stayed 2 nights in May 2023
Response from David on 7 Jun 2023
Hello Lisa! Thank you so much for your review, we appreciate it. We hope to see you again soon!

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Nicely renovated hotel.
Stayed 2 nights in May 2023
Response from David on 7 Jun 2023
Thank you for the review, Ryan! We hope to see you again soon.

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Clean and neat. Used fitness center which was also great.
Stayed 1 night in May 2023
Response from David on 7 Jun 2023
Thank you for your review, we appreciate it! We hope your travels bring you back to Mechanicsburg again soon.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When our room was confirmed on the Marriott app, it didn’t have the accessibility features I thought I was getting. I mentioned that when I arrived, and the staff at the front desk were immediately accommodating. They found us a room with a walk in shower, necessary for me since I can no longer climb in and out of a tub. They were both lovely and helpful.
Stayed 1 night in May 2023
Response from David on 7 Jun 2023
I'm so glad to hear we were able to help, Susan! We hope to see you again soon, thank you for the review, we appreciate it.

10/10 Excellent

Ronald, Mechanicsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, super clean & priced just right.
Stayed 6 nights in Apr 2023
Response from David on 7 Jun 2023
Thank you, Ronald! We hope to see you again soon.

10/10 Excellent

Ray

Stayed 1 night in Apr 2023
Response from David on 7 Jun 2023
Thanks for the review, Ray! We hope to see you again soon.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. the room was very nice and the breakfast was sufficient
Stayed 2 nights in Apr 2023
Response from Dave on 26 Apr 2023
Thank you for the review, Richard. We hope to see you again soon!

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice 👍
Stayed 1 night in Apr 2023
Response from Dave on 26 Apr 2023
Thank you, Dan! We hope to see you again soon!

2/10 Terrible

Paul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I booked a room from your hotel because my kids want to go in an indoor pool I get there and the pool was closed that's the only reason why I went to that hotel
Stayed 1 night in Apr 2023
Response from Keith on 29 Apr 2023
Thank you for taking the time to share your feedback with us. We apologize for any disappointment you experienced during your recent stay due to the closure of the indoor pool.We understand that the pool was a significant factor in your decision to stay with us, and we are sorry that we were unable to provide you with the experience that you were looking for. We take all guest feedback seriously, and we are actively working to address the issue with the indoor pool to prevent similar incidents from occurring in the future.We hope that you will consider staying with us in the future, and we would be happy to work with you to find a suitable accommodation for your next stay that meets your needs and expectations. If you have any further feedback or concerns, please do not hesitate to contact us directly.Thank you again for sharing your feedback with us, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.

10/10 Excellent

Marie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2023
Response from David on 7 Jun 2023
Thank you for the review, Marie! We hope to see you again soon.

10/10 Excellent

Yanitza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is super nice and willing to help. Everything was clean and we had a wonderful stay.
Stayed 21 nights in Mar 2023
Response from David on 18 Apr 2023
Thank you so much for the positive review, Yanitza! We appreciate the feedback, and hope to see you again soon.Cheers,David JacobsGeneral ManagerTownePlace Suites Mechanicsburg, PA

10/10 Excellent

Zulaida, Reading

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast! Very friendly staff
Stayed 1 night in Apr 2023
Response from David on 18 Apr 2023
Thank you so much for the positive review, Zulaida! We appreciate your business, and hope to see you again soon.Cheers,David JacobsGeneral ManagerTownePlace Suites Mechanicsburg, PA

8/10 Good

Dale

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2023
Response from TPS on 21 Apr 2023
Thank you for your review of your stay. Our goal is to ensure guest leave extremely satisfied, so we would love to know what we can do to earn a 10 out of 10.