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Royal Al Mashaer Hotel

1.0 star property
Travelers find 24-hour front desk support creating a seamless stay at this convenient hotel where relaxation comes naturally to weary guests

Choose dates to view prices

Royal Al Mashaer Hotel blends modern comfort with attentive service. Guests connect to WiFi from their rooms, sample local flavors at the restaurant, and get personalized assistance exploring nearby attractions from the knowledgeable concierge team.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Housekeeping

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Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 2 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
A valid permit to perform Hajj must be presented at the airport and check-in at the property from May 1-June 10, 2026.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Water fee: SAR 2

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Apple Pay
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10006958

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Frequently asked questions

Is Royal Al Mashaer Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Royal Al Mashaer Hotel?

Self-parking is free at this property.

What time is check-in at Royal Al Mashaer Hotel?

Check-in start time: 4 PM; check-in end time: 2:30 AM. Late check-in is available during limited hours.

What time is check-out at Royal Al Mashaer Hotel?

Checkout is at 2 PM.

Where is Royal Al Mashaer Hotel located?

Located in Al Aziziyah, this hotel is steps from Faqih Mosque and within 3 mi (5 km) of Great Mosque of Makkah and Kaaba. Sheikh Abdul Aziz Ibn Baz Mosque and Al Jamarat are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very good

8.4

Cleanliness

7.4

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 33 out of 60 reviews
Rating 8 - Good. 11 out of 60 reviews
Rating 6 - Okay. 4 out of 60 reviews
Rating 4 - Poor. 5 out of 60 reviews
Rating 2 - Terrible. 7 out of 60 reviews

Reviews

Verified

10/10 Excellent

Enayatullah

Liked: Cleanliness, amenities, property conditions & facilities
Staff was so nice and friendly.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Semira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is help full and positive
Stayed 10 nights in Mar 2026
Verified

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Nauman

Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel was very much convenient and easy to public transportation, staff was super excellent and cooperative help alot finding out the way to your destination A
Stayed 8 nights in Mar 2025
Verified

10/10 Excellent

Farida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and shopping accessibility!!!
Stayed 8 nights in Mar 2025
Verified

8/10 Good

Mohammed

Liked: Cleanliness, staff & service
the people at the reception were very kind and let us get our room before checkin time.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheap and comfortable

I wasn't in most of my time at the hotel but when i was there i didn't have any problem. I woukd highly recommend good for the price too
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Mohamoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location and Amazing Staff. I Really Enjoyed My Stay Here, it’s Next To Everything including Kabba.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Akeel

Liked: Staff & service, amenities, property conditions & facilities
Very nice place
Stayed 5 nights in Dec 2022
Verified

10/10 Excellent

Mohamoud

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Abdullahi

Liked: Cleanliness, staff & service, amenities
The staff were outstanding. They went beyond and above to make my stay enjoyable and I am very thankful for that.
Stayed 27 nights in Mar 2023
Verified

10/10 Excellent

Mohamoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Oct 2023
Verified

10/10 Excellent

abdinasir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Nauman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 5 nights in Mar 2025
Verified

2/10 Terrible

Hafida

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing good in this hotel poor sevice and arrogant recepionists ,They give water to guests for money, while in the hotels of civilized world it is free.
Stayed 2 nights in Mar 2025
Verified

4/10 Poor

Jamal

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
.
Stayed 3 nights in Mar 2025
Verified

6/10 Okay

Mohamed

Disliked: Staff & service
The staff & service was not supportive at all !!!
Stayed 3 nights in Mar 2025
Verified

4/10 Poor

Sani

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave to warm up food in ur room unless u come to the reception and they control on warm u want ur food to be warm ,bad water heater
Stayed 9 nights in Mar 2025
Verified

4/10 Poor

arif

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t come and clean to change the bed sheets no towels and toilet paper so cheap to provide things what you need
Stayed 4 nights in Mar 2025
Verified

4/10 Poor

Muhammad

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Receptionist are not friendly.they need to add some more stuff for customers like there is no option for laundry as well as they need to start bus services
Stayed 5 nights in Mar 2025
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
There are shopping centers but the area is FILTHY. THE LAST THING I EXPECTED WAS TRASH ALL OVER MECCA!!! Someone kept trying to open my room door at night and The water kept electrocuting me so much so I decided to move to another hotel. There is no microwave and the shower is two feet wide and you are basically on the floor. The water gets everywhere!!! The closet kept falling apart and the doors barely moved on them... I checked out early and they offered a refund. Then later Expedia says they denied me a refund. What a joke!
Stayed 16 nights in Feb 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Won't recommend

I checked into hotel but horrible experience. I won't recommend it if you are travelling from US or UK. Rooms do no seem clean, AC does not work properly. Rooms do not have enough light, table lamps were broken, restrooms are so small you can barely stand. No USB adapters and existing switches are type of old. Even the converter I took didn't work. Basic needs are not available. I checked out the next day as this hotel is far from Khana Kaaba and does not meet the expectations. They didn't give me refund yet and asked to contact Hotels.com which I tried. Hoping to get my refund soon. I will not recommend it to anyone.
Stayed 5 nights in Apr 2023
Verified

10/10 Excellent

Zakaria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hôtel
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Nice , tidy and has a bus to the bus station where you can catch train to Harem.
Stayed 2 nights in Apr 2022