2/10 Terrible
Shondel
21 Sept 2024
Disliked: Staff & service, property conditions & facilities
I waited in lobby 10minutes for manager to come front desk! Isiah the manager was aggressive,rude, very urban attitude after addressing a concern I had when I called the property days before & Charlene a front desk left me on hold & had difficulty helping! I explained I understood she may have been busy & that’s ok! My boyfriend & I were insulted by his anger! ISIAH stated 3 times he didn’t want my service & to leave his property! He said you paid EXPEDIA not me so you can leave! I explained we traveled far & had no intention of a bad stay or conflict! He was loud & finally allowed us to check in! My boyfriend and I were calm & constantly asked him to lower his voice! My room 319 had a horrible door we couldn’t lock it, the wood in between the lock made it difficult to try to shut! I was afraid to ask for another room! We blocked the door at night with our luggage! Horrible Stay for 2 nights! I asked for a receipt for my stay he refused & said he couldn’t print it! I will complain to upper management
Shondel
Stayed 2 nights in Sep 2024