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Reviews of El Cid El Moro Beach Hotel

3.5 out of 5
El Cid El Moro Beach Hotel
Av Camaron Sabalo s/n, Mazatlán, SIN

Reviews

7.8

Good

Rating 10 - Excellent. 266 out of 729 reviews" "
Rating 8 - Good. 231 out of 729 reviews" "
Rating 6 - Okay. 106 out of 729 reviews" "
Rating 4 - Poor. 73 out of 729 reviews" "
Rating 2 - Terrible. 53 out of 729 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rocio Jamelette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from El Cid Resorts on 22 May 2024
Estimada Rocio,Muchas gracias por tomarse el tiempo de compartir su calificación por medio de Expedia.Estamos contentos de saber que su experiencia fue buena.Esperamos poder seguir siendo su elección y darle la bienvenida.Saludos Cordiales,El Cid Resorts.

10/10 Excellent

Yajaira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Apr 2024
Response from El Cid Resorts on 3 May 2024
Dear Guest,Thank you so much for taking the time to share your review regarding your experience. We are glad to read that you had a great time.We will be waiting for your return.Sincerely,El Cid Resorts.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at El Cid El Moro Beach Hotel. Everything was clean and well taken care of, and the staff was excellent. It's somewhat unfortunate there is a nearby club with loud music if that isnt your thing, but if that is your thing it is within walking distance.
Stayed 9 nights in Apr 2024
Response from El Cid Resorts on 1 May 2024
Dear Mark,Thank you so much for taking the time to share your review regarding your experience at el Cid Moro. We are glad to read that overall you had a good time.Please be assured that we will try to do something about the loud music.Sincerely,El Cid Resorts.

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
Found a baby diaper under my bed after being there 5 dsys. They obviously don't clean under the bed!
Stayed 5 nights in Apr 2024
Response from El Cid Resorts on 24 Apr 2024
Dear Francisco,We are sorry to hear this situation, please be assured that we are taking corrective actions with the housekeeping department.We hope you can reconsider giving us another chance to attend you.Sincerely,El Cid Resorts.

8/10 Good

manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. BUFFET WAS VERY GOOD. The street sound IS PRETTY LOUD
Stayed 3 nights in Apr 2024
Response from El Cid Resorts on 23 Apr 2024
Dear Manuel,Thank you so much for taking the time to share your review regarding your experience at el Cid Moro. We are so glad to know that overall you had a good time.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

10/10 Excellent

Paz Felicitas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great place to stay, we’ve been there few times on different Cid hotels in Mazatlan and it’s always a great experience
Stayed 3 nights in Apr 2024
Response from El Cid Resorts on 22 Apr 2024
Dear Guest,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall you had a good time.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

4/10 Poor

Adalberto

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is convenient. It has a great location, and the staff is friendly. However, it is very old. The windows are not soundproof, so, expect bandas all day and night clubs during a big part of the night. The terrace doors do not close properly, expect a draft of air during the night. It can get chilly. I would not go back here. Also, they will charge you if you want Internet access.
Stayed 1 night in Apr 2024
Response from El Cid Resorts on 17 Apr 2024
Dear Adalberto,First of all, we would like to thank you for taking the time to share your feedback regarding your experience.Please be assured that we will take corrective actions regarding the issues mentioned.We hope you can reconsider giving us another chance to attend you.Sincerely,el Cid Resorts.

2/10 Terrible

Raul

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved the elite experience suite with 2 king size beds. And when i went into my room there were 2 double beds. I called the front desk and they said they dont have rooms with 2 king size beds at all. Had to downgrade to a regular room. Wasted my afternoon on my last day. Not happy at all
Stayed 1 night in Apr 2024
Response from El Cid Resorts on 17 Apr 2024
Dear Raul,We are sorry to hear that we did not meet your expectations during your recent experience.We are taking care of these issues with the departments involved.We hope you can reconsider giving us another chance to attend you.Sincerely,El Cid Resorts.

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Mar 2024
Response from El Cid Resorts on 12 Apr 2024
Dear Francisco,Thank you so much for taking the time to share your review regarding your experience.We are so glad to know that overall you enjoyed your stay.We will be waiting for your return.Sincerely,El Cid Resorts.

6/10 Okay

Simonete

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very old outdated hotel needs renovation as soon as possible, gaps in between the doors, windows only one glass i didn't sleep well because I can hear all the noise from a bar across the street from the hotel and all the noise from the cars passing by all night long and i was a the 26th floor, i can just imagine people on the lower floor how horrible it will be.
Stayed 5 nights in Mar 2024
Response from El Cid Resorts on 5 Apr 2024
Dear Guest,First of all, we would like to thank you for taking the time to share your feedback regarding your experience.We are sorry to hear the issues mentioned, please be assured that we will take corrective actions to improve our services.We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts.

8/10 Good

MERCADO,

Liked: Cleanliness, staff & service, property conditions & facilities
no comment
Stayed 5 nights in Mar 2024
Response from El Cid Resorts on 5 Apr 2024
Estimado Huésped,Muchas gracias por tomarse el tiempo de compartir sus comentarios.Esperamos poder seguir siendo su elección cuando decida volver.Saludos Cordiales,El Cid Resorts.

4/10 Poor

Maira

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Bed were very uncomfortable
Stayed 4 nights in Mar 2024
Response from El Cid Resorts on 30 Mar 2024
Dear Maira,Thank you for you comments regarding the bed. We will take care of this with the administration.We hope you can give us another chance to attend you.Sincerely,El Cid Resorts.

2/10 Terrible

Joan, Sturgeon County

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel very clean. Easy access to transportation such as taxi and bus service. Staff very pleasant. Regret will never stay here again or at the other adjoining El Cid properties! The 2 night clubs across the street ruined our stay here. The nightclubs were EXTREMELY NOISY!! They start between 8pm & 10pm depending on the days. THEY DO NOT STOP UNTIL 4a.m. We tried to change our room 3 times but no success. Probably due to maximum reservations as it was getting close to spring break & Easter. There is supposedly a “quiet” side but cannot say for sure as we were not allowed to see a different room even though we were promised at check in. There are quieter rooms but we were told they only had double beds in them. The rooms overlooking the nightclubs were the rooms with King beds. The hotel didn’t have any queen beds. Service in the dining room was very slow for a-la-carte service! We didn’t buy all inclusive as it was buffet only. Only one dining room & bufet was too expensive. $450 pesos per person breakfast & $750 pesos per person evening. We could eat breakfast for about $600 pesos total for us as a couple - much less than $900 pesos for us as a couple. We tried supper once & sevice was not good. They expect everyone will use the buffet. I tried to order 1 glass of wine with my supper but was told they only sold by the bottle! After much insistence they finally gave me 1 glass. Number 1 reason we will never come back is the noise from the 2 night clubs to 4 a.m.
Stayed 14 nights in Mar 2024
Response from El Cid Resorts on 30 Mar 2024
Dear Joan,First of all, we would like to thank you for taking the time to share your feedback regarding your experience.We are taking care of the issues mentioned with the staff involved.We hope you can reconsider giving us another chance to attend you.Sincerely,El Cid Resorts.

6/10 Okay

Diego

Travelled with family
Liked: Staff & service
Me gutso que esta ubicado en una area accessible donde todo queda serca,, no me gusto que no tienen activities para personas mas jovenes, solo para ya adultos mayores.. y que no ponen mas hambiente.. musica etc. El personal todos muy amables.
Stayed 4 nights in Mar 2024
Response from El Cid Resorts on 30 Mar 2024
Estimado Diego,Primeramente, le agradecemos que se haya tomado el tiempo de compartir estos comentarios con nosotros.Esperamos nos de la oportunidad de atenderle en otra ocasión.Atentamente,El Cid Resorts.

10/10 Excellent

RAQUEL FLORES

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I had a nice stayed, everyone was helpful and made my stay better... The hotel need some renovations, it looks old...
Stayed 3 nights in Mar 2024
Response from El Cid Resorts on 30 Mar 2024
Dear Raquel,Thank you so much for taking the time to share your review regarding your experience at el Cid.We will be waiting for your return.Sincerely,El Cid Resorts.

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from El Cid Resorts on 30 Mar 2024
Dear Leticia,Thank you so much for taking the time to share your review regarding your experience at el Cid.We will be waiting for your return.Sincerely,El Cid Resorts.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
It’s worth it to do all inclusive if you don’t it’s not
Stayed 4 nights in Mar 2024
Response from El Cid Resorts on 30 Mar 2024
Dear Amy,Thank you so much for taking the time to share your review regarding your experience at el Cid.We will be waiting for your return.Sincerely,El Cid Resorts.

8/10 Good

Aaron J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from El Cid Resorts on 30 Mar 2024
Dear Aaron,Thank you so much for taking the time to share your review regarding your experience at el Cid.We will be waiting for your return.Sincerely,El Cid Resorts.

10/10 Excellent

Vera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 4 nights in Mar 2024
Response from El Cid Resorts on 30 Mar 2024
Dear Vera,Thank you so much for taking the time to share your review regarding your experience at el Cid.We will be waiting for your return.Sincerely,El Cid Resorts.

8/10 Good

Josiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was very nice and easy. The staff was very friendly and ready to help. The hotel is clean, pools were nice and plenty to do around the place. The room was nice. The only thing I didn't like was the noise at night you could hear the club across the street. The shopping across is nice incase you need something you forgot. Plenty of food around the hotel and at the hotel. overall nice place to stay
Stayed 3 nights in Feb 2024
Response from El Cid Resorts on 28 Feb 2024
Dear Josiah,Thank you so much for taking the time to share your review regarding your experience. We are so glad to know that overall you enjoyed your visit.Please be assured that we are taking care of the issue regarding the noise with the administration.We hope you can reconsider giving us another chance to attend you soon.Sincerely,El Cid Resorts.

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!
Stayed 2 nights in Jan 2024
Response from El Cid Resorts on 8 Feb 2024
Dear Tammy,Thank you so much for taking the time to share your comments. We are so glad to read that you had an excellent stay and that we met all your expectations regarding facilities and service.We hope to continue being your choice the next time you visit Mazatlán.Sincerely,El Cid Resorts

6/10 Okay

Herminia, South Gate

Stayed 7 nights in Jan 2024
Response from El Cid Resorts on 30 Mar 2024
Estimada Herminia,Lamentamos mucho ver que su experiencia no cumplió con todas sus expectativas.Nos gustaría poder obtener más detalles para tomar las acciones pertinentes.Esperamos nos de la oportunidad.Atentamente,El Cid Resorts.

10/10 Excellent

Thomas G

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from El Cid Resorts on 30 Jan 2024
Dear Thomas,Thank you so much for sharing your score regarding your experience at el Cid Moro.We are so happy and hope to continue being your choice.Regards,El Cid Resorts.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great food options, not crowded and lots of pool and beach options
Stayed 3 nights in Jan 2024
Response from El Cid Resorts on 30 Jan 2024
Dear Theresa,Thank you so much for taking the time to share your review regarding your experience. It is good to know that the staff was kind and helpful.We will be waiting for your return soon.Sincerely,El Cid Resorts

8/10 Good

Rowena, Calgary

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from e on 27 Jan 2024
Dear Rowena,Thank you so much for taking the time to share your score regarding your experience.We are glad to know that we met all your expectations.We hope to continue being your choice.Sincerely,El Cid Resorts.

10/10 Excellent

José

Stayed 2 nights in Dec 2023
Response from El Cid Resorts on 13 Jan 2024
Estimado José,Estamos contentos de saber que su experiencia en general fue buena.Esperamos su regreso al puerto para darle la bienvenida.Saludos Cordiales,El Cid Resorts.

6/10 Okay

Willard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great if you have kids, money, and choose to stay on property. Lose the wristband they give you, $50/day for the rest of your stay. Want to take wrist band off to go off property and not be targeted as a tourist, brings resistance big time. Lose room key card? $200. All inclusive? Good luck on getting convenient reservations. Got kids and money and don't mind being treated like a subversive if you leave the property and spend a little else where? This is the place for you. Beware of people behind counters and desks. The rest of the staff is great all around from security to room service personnel.
Stayed 7 nights in Dec 2023
Response from El Cid Resorts on 9 Jan 2024
Dear Willard,Thank you for taking the time to share your review regarding your experience at el Cid Moro. We are glad to hear that overall you had a good time.Please be assured that we will take corrective actions regarding the suggestions mentioned.We will be waiting for your return in a near future.Sincerely,El Cid Resorts.

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent!! Super clean and friendly staff!! Would definitely recommend and want to go back for sure!! Food was delicious!!
Stayed 4 nights in Dec 2023
Response from El Cid Resorts on 9 Jan 2024
Dear Miriam,Thank you so much for taking a few minutes of your time to share your review.We are glad to hear that your stay was awesome as the staff.We will be waiting for your return in order to welcome you back.Sincerely,El Cid Resorts.

2/10 Terrible

Mike

The food wasn’t good at all and loud music coming from the night club cross the street from the hotel lasted about 12 hours a day and we end up changing our room on the 18th floor with the ocean view to a level one room with no view at all because of the loud music also the phone wasn’t working in the room to make local calls . Over all I’ll give 2 stars maximum.waste off $$$$$
Stayed 7 nights in Nov 2023
Response from El Cid Resorts on 9 Jan 2024
Dear Mike,First of all, we would like to thank you for taking the time to share your review regarding your experience at el Cid. We are sorry to hear that we did not meet all your expectations and that the issue regarding the street noise affect your experience.We hope you can reconsider giving us another chance.Sincerely,El Cid Resorts.

8/10 Good

Gegory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from El Cid Resorts on 9 Jan 2024
Dear Gegory,Thank you for taking the time to share your score regarding your visit at el Cid Moro. We are glad to know that we met all your expectations and will be waiting for your return.Sincerely,El Cid Resorts.

10/10 Excellent

Mitzy

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here and we love it for the kids. The pool is great fir the kids. Rooms are older but clean and spacious and everything necessary is there. Food is great a little pricey but expected is a resort.
Stayed 4 nights in Nov 2023
Response from El Cid Resorts on 9 Jan 2024
Dear Mitzy,Thank you so much for taking the time to share your comments regarding your experience at el Cid Moro. We are so glad to know that you enjoyed your visit.We hope to continue being your choice.Sincerely,El Cid Resorts.

8/10 Good

José

Stayed 2 nights in Oct 2023
Response from El Cid Resorts on 18 Nov 2023
Estimado Jose,Muchas gracias por tomarse el tiempo de compartir su calificación por este medio.Es bueno saber que disfrutó de su experiencia.Esperamos su regreso pronto.Atentamente,El Cid Resorts.

6/10 Okay

cesar

Travelled with group
Liked: Staff & service
This all-inclusive is different from others. they charge for Wi-Fi. they also dont let you use their facility until noon and on your check out after noon you cant use their facilities or eat.
Stayed 2 nights in Oct 2023
Response from El Cid Resorts on 2 Nov 2023
Dear Cesar,First of all, we would like to thank you for taking the time to share your feedback regarding your experience at el Cid. We are sorry to hear that our all inclusive did not meet all your expectations.We hope you can give us another chance to attend you.Sincerely,El Cid Resorts.

2/10 Terrible

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities
Purchased all inclusive and was not given all inclusive service
Stayed 5 nights in Sep 2023
Response from El Cid Resorts on 9 Oct 2023
Dear Hector,We are sorry to hear that the all inclusive did not meet all your expectations.We are sending your comments to the administration in order to continue improving our services.Sincerely,El Cid Resorts.

4/10 Poor

Fabiola

Disliked: Cleanliness, amenities, property conditions & facilities
Property is too old and outdated and they won't do anything to make it better. They switched us room 4 times before we could get a good room with AC and it still wasn't cleaned right. Even the maintenance people told us how bad this hotel has been getting and the owners don't want to fix it
Stayed 4 nights in Sep 2023
Response from El Cid Resorts on 7 Oct 2023
Dear Fabiola,First of all, we would like to thank you for taking the time to share your review regarding your experience.We are taking care of the issues you have mentioned with the staff involved.We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts.

8/10 Good

Bianca

Travelled with family
Liked: Cleanliness, staff & service
Property is old and expensive Pools are very slippery I was very stressed with my 4 year old he feel head on the slippery rocks on the pool and kids slide was out of service
Stayed 2 nights in Sep 2023
Response from El Cid Resorts on 30 Sept 2023
Dear Bianca,First of all, we would like to thank you for taking the time to share your feedback regarding your experience.We are taking care of the issues mentioned with the staff involved.We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts.

8/10 Good

Jose L

Travelled with partner
Liked: Amenities
Staff was great. Rooms were good just need to be updated.
Stayed 5 nights in Sep 2023
Response from El Cid Resorts on 30 Sept 2023
Dear Jose,Thank you so much for taking the time to share your comments regarding your vacations.We continue with our facilities remodelation.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

10/10 Excellent

Erika, albuquerque

Travelled with family and small children
Great resort
Stayed 3 nights in Sep 2023
Response from El Cid Resorts on 30 Sept 2023
Dear Erika,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall you had a good time.We will be waiting for your return soon.Sincerely,El Cid Resorts.

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from El Cid Resorts on 23 Sept 2023
Estimado Hernan,Agradecemos que se haya tomado el tiempo de calificar nuestros servicios. Estamos contentos de saber que disfrutó de su visita.Será un placer atenderle nuevamente.Saludos Cordiales,El Cid Resorts.

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
It was great experience!!
Stayed 3 nights in Aug 2023
Response from El Cid Resorts on 9 Sept 2023
Dear Wendy,Thank you so much for taking the time to share your review regarding your experience at el Cid.We are so glad to know that overall you enjoyed your vacations.We will be waiting for your return soon.Sincerely,El Cid Resorts.

10/10 Excellent

Gustavo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is very nice along with pools and amazing balcony views but it’s about a 7 min drive from the malecón and about a 15 minute walk from all the main shops and the malecón letters
Stayed 5 nights in Aug 2023
Response from El Cid Resorts on 28 Aug 2023
Dear Guest,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall you had an amazing time.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

6/10 Okay

Adriana Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities
The dining options are amazing and staff are kind in order to be able to book these restaurants you need to pay for the all inclusive option if you don’t you will be limited to an “international buffet” La Pergola which is quite a horrible buffet and the food is quite nasty also the fact that there is only 1 pool for el Moro hotel is incredibly bad it’s filled and can’t have a moment of peace because of kids and the abundance of people around Overall I would rate my experience quite average my highlight would be the Italian restaurant which is beautiful
Stayed 3 nights in Aug 2023
Response from El Cid Resorts on 19 Aug 2023
Dear Adriana,First of all, we would like to thank you for taking the time to share your review regarding your experience at el Cid Moro. We are taking corrective actions in the issues mentioned with the staff.We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts.

8/10 Good

Brian

Stayed 7 nights in Aug 2023
Response from El Cid Resorts on 5 Sept 2023
Estimado Brian,Agradecemos su calificación por este medio. Es bueno saber que disfrutó de su experiencia.Esperamos su regreso pronto para poder atenderle.Atentamente,El Cid Resorts.

8/10 Good

consuelo

Stayed 4 nights in Aug 2023
Response from El Cid Resorts on 7 Sept 2023
Estimada Sra. Consuelo,Agradecemos que se haya tomado el tiempo de compartirnos sus comentarios por este medio. Estamos contentos de saber que disfrutó de su visita.Saludos Cordiales,El Cid Resorts.

6/10 Okay

Hector

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The service was great, the food was good and the pool was nice. Some areas of the Hotel need to be remodeled, because the building is showing it’s age. Some areas didn’t have A/C like El CID beach Hotel lobby bar. But EL CID Moro Hotel was Good.
Stayed 5 nights in Aug 2023
Response from El Cid Resorts on 14 Aug 2023
Dear Hector,First of all, we would like to thank you for sharing your review regarding your experience at el Cid Moro. We are so taking care of the issues mentioned with the staff involved.We hope you can reconsider giving us another chance to attend you.Sincerely,El Cid Resorts.

4/10 Poor

HARMIT

Disliked: Cleanliness, staff & service
Its big but if you don't speak Spanish fluently it's not easy to get things done. Especially the pool side order takers, if you complain they start taking your videos. You get more scared on what will happen to you.
Stayed 5 nights in Jul 2023
Response from El Cid Resorts on 8 Aug 2023
Dear Guest,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are glad to know that overall you had a good time.We will be waiting for your return in order to welcome you.Sincerely,El Cid Resorts.

8/10 Good

Leticia

Stayed 4 nights in Jul 2023
Response from El Cid Resorts on 21 Aug 2023
Estimada Leticia,Agradecemos que se haya tomado el tiempo de compartirnos su calificación por este medio.Esperamos su regreso pronto para darle la bienvenida.Saludos Cordiales,

8/10 Good

Rocio

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from El Cid Resorts on 1 Aug 2023
Estimada Rocio,Muchas gracias por tomarse el tiempo de compartirnos sus comentarios por este medio.Estamos contentos de saber que en general su estadía fue buena.Será un gran placer el atenderle cuando decida volver.Saludos Cordiales,El Cid Resorts.

2/10 Terrible

veronica

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They change my package room to another hotel with very bad condition reason they’re didn’t have no more room they were full. I pay two king bed they gave me one and I request one more for my son they brought 1 twin size really bad condition. The restroom door was not working . The patio door didn’t open they had to fix it if I wanted room service to bring me water 20 pesos charge. Did not like that hotel cid
Stayed 3 nights in Jul 2023
Response from El Cid Resorts on 1 Aug 2023
Dear Veronica,First of all, we would like to thank you for taking the time to share your feedback regarding your experience at el Cid. We are taking care of the issues mentioned.We hope you can give us a chance to attend you.Sincerely,El Cid Resorts.

10/10 Excellent

armand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for ten days. All shops were nice and easily located. Walks and or drive to the Grand Plaza were amazing. Service all around was great and reasonable.
Stayed 10 nights in Jul 2023
Response from El Cid Resorts on 26 Jul 2023
Dear Armand,Thank you so much for taking the time to share your comments regarding your vacations at el Cid Moro. We are so glad to know that you had an amazing time.We will be waiting for your return.best Regards,El Cid Resorts