Airport Hotels, Maun (MUB)

"WILL NOT HONOR YOUR RESERVATION. A member of my party arrived on the check in date with the confirmation from Hotels.com. The concierge informed them there was no record of the reservation and that the KESMO LODGE DOES NOT WORK WITH HOTELS.COM. Hotels.com worked with me to resolve the issue, but the Kesmo Lodge was completely absent and not part of the solution. "

"Terrible hotel. They didn’t have our booking, were over booked and couldn’t accommodate us. They are now refusing to refund our money. Beware of this hotel!"

"No view as advertised and staff booked us a cab that charged us 10usd for a trip that was 5 but otherwise this was a great place to stay. Boma restaurant and staff lovely"

"They canceled our reservation literally at the last minute without any notification whatsoever; leaving us stranded at the Maun Airport. Then the manager refused to give us a refund. Both Expedia and I tried to rectify the situation for over an hour while still at the airport all to no avail. This feels like quite a scam! They took a reservation and almost $300 USD. Canceled the reservation without notice and kept the money!!! Expedia said they couldn’t drop the hotel out of their system unless...

"Lovely hotel good food and drinks"

"Good value good WiFi. Should turn on air con one hour before guest arrival though if this is known ahead of time. Super helpful staff. Pictures of pool should be downplayed in advert because it is small IRL. "

"Great staff "

"Tolle Begrüßung, sehr nettes Personal. Wir haben immer wieder Ratschläge für Ausflüge und Mittag und Abendessen erhalten. Die Zimmer waren sehr groß und geräumig. Tolle Aussicht von der Terrasse im ersten Stock auf den Fluss. Wir haben uns die zwei Tage richtig wohl gefühlt und würden jederzeit wieder hier hinkommen. Die Mitarbeiter waren sehr ehrlich und zuverlässig."

"This was an unplanned stop due to illness that sent into Maun from Moremi earlier than expected. It was a clean and pleasant surprise...and one the few places in the area with working wifi."