Airport Hotels, Maun (MUB)

"The staff and the food excellent "

"The property was affordable and convenient for our families needs. Was surprised that there was no shower but managed ok with a bath. It was difficult at first to find the property off the main road as there was no signage. Other than that it was good. "

"Bad condition, a lot of stuff was broken."

"Hotel lacks attention to detail. No plug in the basin despite having asked. Room faced directly onto the car park. Very poor breakfast. Did not dare eat there in the evening."

"DO NOT BOOK THIS HOTEL THROUGH EXPEDIA!!!! The hotel exists but states they do not have a contract with Expedia. We showed up to our pre-paid booking confirmed by Expedia and the hotel told us that our booking didn’t exist due to not having an agreement with Expedia. The hotel was fully booked which left us out a lot of money, which the hotel also mentioned was not consistent with their rate which was multiple times lower than the noted rate through Expedia. Expedia did not refund us because...

"WILL NOT HONOR YOUR RESERVATION. A member of my party arrived on the check in date with the confirmation from Hotels.com. The concierge informed them there was no record of the reservation and that the KESMO LODGE DOES NOT WORK WITH HOTELS.COM. Hotels.com worked with me to resolve the issue, but the Kesmo Lodge was completely absent and not part of the solution. "

"Terrible hotel. They didn’t have our booking, were over booked and couldn’t accommodate us. They are now refusing to refund our money. Beware of this hotel!"

"Maun lodge is a great place to start or finish any Botswana safari. The location is quiet and green with free airport pick-up/drop off. Also excellent dining on site!"

"They canceled our reservation literally at the last minute without any notification whatsoever; leaving us stranded at the Maun Airport. Then the manager refused to give us a refund. Both Expedia and I tried to rectify the situation for over an hour while still at the airport all to no avail. This feels like quite a scam! They took a reservation and almost $300 USD. Canceled the reservation without notice and kept the money!!! Expedia said they couldn’t drop the hotel out of their system unless...

"Lovely hotel good food and drinks"

"Good value good WiFi. Should turn on air con one hour before guest arrival though if this is known ahead of time. Super helpful staff. Pictures of pool should be downplayed in advert because it is small IRL. "

"Friendly accommodation, in a good location with excellent staff."

"This was an unplanned stop due to illness that sent into Maun from Moremi earlier than expected. It was a clean and pleasant surprise...and one the few places in the area with working wifi."

"staff were very good but my regonal accent communication was some times slow but enjoyable"

"For the price, this was a great place to stay, super friendly staff and awesome tours from here"